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Old May 9, 2019, 3:08 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Goldorak
FLYING BLUE ULTIMATE

Main facts
Ultimate is the top status in FB. It may be added to Club 2000 – Skipper status.
While other FB status (Silver/Gold/Platinum) are based on experience points earning (XP), Ultimate status is obtained by Ultimate XP (UXP) earning. UXPs are earned exclusively on AF- and KL-coded (= marketed) flights, whatever the operating airline.
Some examples :
- CDG-JFK AF-marketing, AF-operating : eligible to UXP earning
- CDG-JFK DL-marketing, AF-operating : NON-eligible to UXP earning
- AMS-BOS KL-marketing, DL-operating : eligible to UXP earning
- BOS-IND KL-marketing, DL-operating : eligible to UXP earning
- SIN-SYD AF-marketing, QF-operating : eligible to UXP earning
- CDG-FCO AZ-marketing, AZ-operating : NON-eligible to UXP earning

XP earned via AFKL Amex cards are not eligible (those are XP and not UXP).

To qualify for Ultimate, it is needed to have 900 UXP over a year. It is similar to the normal XP counter, resetting as soon as the tier is reached. Ultimate is valid for 1 year once granted. Note 03/2023 : the qualification system just changed from 1800 UXP over 2 years to 900 UXP/1 year. Some transitional measures are in place for the current Ultimate members. See here for details about handling of transition period :
https://www.flyingblue.com/fr/landin...m_content=main

Since 03/2023, a rollover of surplus UXP (over 900) is now possible to the next year and only to the next year (example : year 1, the member earns 2000UXP. At the end of year 1, only 900 UXP will be rolled-over to year 2 and the remaining 1100 UXP earned in Y1 will be lost and not be transferred to year 3. If during year 2, the member earned 1000 new (fresh) UXP, 100 will be rolled-over to year 3.

Hard benefits
- All FB Platinum/Club 2000-Skipper benefits
- Access to a Travel Assistant service 24/7. They are reachable by phone or by email. In practice, from 8 pm to 8 am CET, calls are taken by the Platinum line.
- highest priority on waiting list and in case of irrops
- Possibility to register up to 8 persons who can benefit from Sky Priority services and lounge access when traveling with the Ultimate member and on same PNR (lounge access is only in AFKL lounges here).
- one companion Platinum card
- when the Ultimate member is flying P, 2 guests are allowed in CDG P lounge.
- Zone 1 boarding, irrespective of travel class.
- Access to Hertz Platinum status
- four one-class upgrade certificates per membership year, requiring 1 from W to J, or 2 from Y to J. Upgrades are confirmed instantly at the time of booking (via the Travel Assistant). One voucher = one way. Vouchers can also be used by one of the 8 registered friend/family members travelling by themselves. In case of a long-haul flight with a medium-haul connection/feeder (e.g. CDG-AMS-JFK), the medium-haul segment will be upgraded also with still only one voucher used. In case of 2 long-haul flights in connection (e,g. DXB-CDG-JFK), the use of 2 vouchers is required to upgrade the 2 segments. Upgrade vouchers are usable only on AF- or KL-marketing and operating flights and the PNR must contains only the AFKL flights to be upgraded (if the PNR contains other non-AFKL flights, you cannot upgrade even just the AFKL flights).
The upgrade coupons are valid as soon as you reach Ultimate and is valid for 12 months. The vouchers need to be used within the membership year, but can be applied for travel post expiry date.

Rules for eligible booking classes for the upgrade vouchers are described below :

AF flights, long-haul
Premium Eco to Business
Original booking class : A, S, W
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)

Eco to Business (all flights, except to/from USA, Canada, Mexico)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)

Eco to Business (flights to/from USA, Canada, Mexico, including LAX-PPT)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, C

KL flights, long-haul
Eco to Business (all flights, except to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C

Eco to Business (flights to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, I.

Airline-specific soft (unpublished) benefits
- AF, KL and contract staff at airports have a popup message on their computer screen when checking-in an Ultimate pax or when scanning a BP at the lounge (AFKL lounges only) asking them to be attentive at any special request of the Ultimate pax. See also below for airport-specific soft benefits. There is no known official policy for operational upgrades of Ultimates, but Ultimate members have all reported on FT a higher rate of op-up (but those remain rare !).
- AF and KL cabin crews are instructed to provide extra care and attentions on-board. It can take different forms : special greetings, extra amenities (pillow, oshibori, etc), F&B from the upper class, upgrades on board (Y to J medium haul, W to J or Y to W long haul), earlier and quicker meal service. This is not systematic and is up to the appreciation of the crew. Based on the reports of Ultimate members of this forum, AF crews seems to be more compliant than KL crews with those directives, although there has been several reports in this thread of nice attentions provided by KL crews.- Unlimited downloads (any day) in AF PLAY app.

Other Skyteam airlines do not provide any extra service or attentions to FB Ultimate passengers.

Airport-specific soft (unpublished) benefits
All benefits below should be understood for departure, unless otherwise noted. In addition to what is mentioned below, it has been reported several cases of expedited transfers organised by AFKL staff in case of short/endangered connection at various airports.

Please complete/edit this list as needed.

AFKL HUBS
Amsterdam
- AMS : some reserved tables in the Non-Schengen lounges. Reserved area in the Schengen lounge (need to ask staff at long entrance). Pre-boarding sometimes granted at the gate.

Paris CDG
- CDG 2E:
  • Departure : Escort from check-in to immigration in the morning (super fast track). Reserved space at K/L/M lounges. Pre-boarding upon request at the gate before beginning of general boarding
  • Arrival : access to dedicated lane at passport control, all the way to the left, follow the "ULTIMATE" sign.
- CDG 2F :
  • Departure : There is a special Ultimate check-in counter in the SkyP zone (on the left of terminal). Reserved room in the lounge. Pre-boarding upon request at the gate before beginning of general boarding. Escort is provided from the counter to security (skipping the line).
  • Arrival : no special treatment to report
- CDG 2G :
  • Departure : Reserved space in the lounge
  • Arrival : no special treatment to report
- CDG in connection : expedited transfer, possibly involving limo transfer, can be arranged upon request in case of short or endangered connection. Rarely provided spontaneously (need to call the TA, but acceptance is never guaranteed).

Paris ORY
  • Departure : Reserved space at Schengen and non-Schengen lounges. Pre-boarding upon request at the lounge.
  • Arrival : no special treatment to report

EUROPE
Austria
- VIE: no special treatment to report

Croatia
- DBV: no special treatment to report
- SPU: no special treatment to report (not even lounge access)

Czech Republic
- PRG: no special treatment to report. Pre-boarding refused.

Denmark
- CPH: no special treatment to report

France (non-hubs)
- AJA: no special treatment to report
- BES: no special treatment to report
- BIQ: no special treatment to report
- BOD: pre-boarding from lounge to plane inconsistently proposed
- CDG: see top of the list in "AFKL hubs".
- LYS: Escort from lounge to plane when flying from B gates provided upon request . Preboarding with escort to the plane consistently provided.
- MPL: pre-boarding with escort from lounge to plane, sometimes proposed (AF agent comes to the contract lounge to meet the Ultimate guest)
- MRS: no special treatment to report
- NCE: Reserved area in Infinity lounge (inconsistently provided : seems to be provided only when lounge crowded). Pre-boarding with escort from lounge to plane, sometimes proposed.
- NTE: no special treatment to report
- ORY: see top of the list in "AFKL hubs".
- PUF: bypass queue at security and pre-boarding provided upon request
- RNS: bypass queue at security and pre-boarding provided upon request
- TLS: Escort from check in to lounge inconsistently provided. Pre-boarding consistently provided

Germany
- BER: no special treatment to report
- DUS: no special treatment to report
- FRA: no special treatment to report
- HAM: no special treatment to report
- HAJ: No special treatment to report.
- MUC: Reserved area in the lounge, escort from lounge to plane with pre-boarding proposed.
- STR: reserved area in the lounge, pre-boarding

Greece
- ATH: no special treatment to report
- HER: no special treatment to report
- JTR: no special treatment to report

Hungary
- BUD: escort through security from check-in to lounge proposed

Ireland
- DUB: no special treatment to report

Italy
- BLQ: escort from check-in to lounge, and through security to plane.
- BRI: no special treatment to report
- CTA: no special treatment to report
- FCO: no special treatment to report
- FLR: no special treatment to report
- LIN: no special treatment to report
- MXP: pre-boarding granted by request
- VCE: escort through security from check-in to lounge, pre-boarding with escort from lounge to plane (not always consistently proposed)
- NAP: no special treatment to report

Netherlands
- AMS: see top of the list in "AFKL hubs".

Norway
- OSL: no special treatment to report
- TRF: no special treatment to report
- KRS: no special treatment to report
- SVG: no special treatment to report

Poland
- WAW: no special treatment to report
- KRK: no special treatment to report
- GDN: no special treatment to report

Portugal
- LIS: pre-boarding proposed upon request

Russia
- SVO: no special treatment to report
- LED: no special treatment to report

Spain
- AGP: no special treatment to report
- BCN: no special treatment to report
- MAD: no special treatment to report
- PMI: no special treatment to report
- SVQ: no special treatment to report
- TFS: no special treatment to report
- VLC: no special treatment to report

Sweden
- ARN: no special treatment to report
- GOT: no special treatment to report

Switzerland
- GVA: pre-boarding upon request. Reserved area in the lounge
- ZRH: no special treatment

United Kingdom
- ABZ: no special treatment to report
- EDI: no special treatment to report
- LHR: no special treatment to report

NORTH AMERICA
Canada
- YUL: Escort from check-in to lounge upon request. Reserved area in lounge, pre-boarding with escort from lounge to plane
- YYZ: escort on arrival through immigration, consistently offered. / Escort from check-in to lounge and from lounge to airplane
- YQB: escort from check-in to lounge proposed
- YVR: no special treatment to report

USA
- ATL: no special treatment to report (in connection)
- BOS: escort through security from check-in to lounge, pre-boarding, all consistently provided mostly spontaneously, sometimes upon request. A separate room in the AF lounge is also proposed.
- DTW: no special treatment to report (starting from DTW or in connection)
- IAD: escort through security from check-in to lounge upon request, but inconsistently provided. Reserved area at the lounge.
- IAH: no special treatment to report
- JFK (AF only / terminal 1) : reserved table in the dining area of the lounge (upstairs), possible to benefit from the "night service" on all flights and not only the 2 last ones ex-JFK (update 09/2023 : no more night service in JFK lounge). Some kind of priority at the La Prairie spa (after P pax).
- JFK (KL only / terminal 4) : no special treatments to report.
- LAX: no special treatment to report
- ORD: On arrival, escort through immigration (not consistently provided). On departure, escort through security to lounge and from lounge to plane (pre-boarding)
- MSP: no special treatment to report, except one case of special DL Elite VIP treatment with expedited immigration and Porsche transfer to/from lounge (not a regular benefit to expect)
- SEA: pre-boarding with escort to plane
- SFO: reserved area in lounge

Mexico
- MEX (Terminal 1): escort through security to lounge with access to dedicated space. Ride from lounge to gate. Sometimes escort on arrival

CENTRAL & SOUTH AMERICA
- BOG: no special treatment to report
- LIM: escort to lounge, provided spontaneously
- GIG: Pre-boarding upon request.
- GRU: escort in case of short connection upon request, inconsistently provided; as of 02/2024 pre-boarding offered at check-in and provided by gate-staff (inconsistently provided).
- SCL: as of 03/2024 escort to lounge offered at departure check-in, pick-up from lounge and pre-boarding done
- EZE: escort to lounge with special crew lane for immigration provided spontaneously

ASIA / PACIFIC
- BKK: escort through security from check-in to lounge, upon request but inconsistently proposed. In connection : escort in case of short connection (better to request it before departure).
- BLR: escort from lounge to gate, pre-boarding provided
- BOM : escort from plane to immigration, and from checkin to the lounge
- DEL: as of 01/2024 escort upon arrival; proactive pre-departure call to arrange terminal entry via VIP entrance and escort to gate for pre-boarding (if lounge used, offered to pick up for pre-boarding)
- HKG: no special treatment to report.
- HND: Arrival : new 09/2023 = escort through immigration. Departure : escort from check-in desk to private (crew) security, proposed spontaneously
- KIX: Arrival : escort through immigration, wait at baggage claim. Departure : escort from check-in desk to lounge All proposed spontaneously
- SIN: no special treatment to report

CARIBBEAN & INDIAN OCEAN
- CUR: no special treatment to report, there is no (sky)priority lane for security or immigration, but escort/short track is available for 100 $.
- HAV: at departure, escort from check in counters until security checks. Pre-boarding offered. No escort at arrival. No reserved space in Lounge.
- FDF: No reserved space in Lounge. Pre-boarding upon request at the gate.
- MRU: escort on arrival through immigration. Unknown for departures (no data point)
- PTP: Reserved table in lounge. Pre-boarding upon request at the lounge with escort from lounge to plane.
- RUN: Pre-boarding proposed at check-in and in the lounge, with escort from lounge to plane. Reserved seats in lounge
- SXM: Escort for incoming transit pax (from/to AF flight) through passport controls and security, pre-boarding pro-actively offered for AF departure

MIDDLE EAST
- AUH : no special treatment to report
- BEY: no special treatment to report
- DXB: escort from check-in to lounge and from lounge to plane, all upon request, consistently provided. Access to the Ahlan lounge (normally reserved for P pax) instead of Skyteam lounge.
- JED: no special treatment to report
- RUH: no special treatment to report
- IST: no special treatment to report

AFRICA
- AGA: escort from check in to lounge and from lounge to aircraft, provided spontaneously
- CAI: no special treatment to report
- CMN: escort on arrival through immigration (not always consistently provided)
- CPT: escort from counter to lounge, provided spontaneously
- JNB: escort from counter to lounge (no fast track at immigration), provided spontaneously
- LOS: no special treatment to report
- RAK: escort on arrival, upon request (not provided on departure)
- RBA: on departure : escort to lounge and to plane, provided spontaneously.
- TUN: escort on arrival through immigration provided. Escort from check-in to lounge provided
- ZNZ: no special treatment to report (not even lounge access)
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Flying Blue Platinum Ultimate Status

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Old Oct 2, 2022, 11:15 pm
  #5356  
 
Join Date: Feb 2017
Posts: 1,049
Originally Posted by chris635
Please find below my recent UTLI experience :

1/ Under J fare and unique UTLI in business, i have been by-passed by two pilot friend or colleague for op-up just at check-in closure = did it happen to you already ? are Airfrance employee eligible for opup to P also (I think forbidden) ?

2/ At arrival CDG 2E, ADP personal directed me to the last line on the left at the end of this line there was either wheelchair line or P line, I sleected P line and was bypassed disrespectfully by P passenger meet and assist agent like an explorer FB member ! Are we eligible to P line when not accompained by agent ?

Let's say I had better UTLI experiences .....

Pilots seems to be entitled to upgrade in P.
Happend to me on A380 just before pandemic .
Bullspread is offline  
Old Oct 3, 2022, 12:34 am
  #5357  
 
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Accor ALL Platinum, Marriott silver, Hilton, Meliá silver.
Posts: 3,120
Originally Posted by Bullspread
Pilots seems to be entitled to upgrade in P.(...) .
This is self-entitlement but the pilots are untouchable at AF.
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Old Oct 3, 2022, 2:37 am
  #5358  
 
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,040
Originally Posted by carnarvon
This is self-entitlement but the pilots are untouchable at AF.
Indeed, even sometimes they don't behave as they should (happened to me in P)

Coming back to chris635 message, op-up to P does not happen unless J cabin is overbooked.
I flew almost hundreds of flights in J being Ulti with P seat available without being upgraded to P

Regarding the Ulti lane at passport control in CDG, it does not bother me that P pax being escorted get priority as usually they're only 2/3 pax maximum.
However, it was better when we used to have an AF agent waiting at the entrance of Ulti lane which was escorting us until passport check
matmatlr is offline  
Old Oct 5, 2022, 5:55 am
  #5359  
 
Join Date: Dec 2016
Posts: 267
Slightly off topic, but in continuation of the discussion: to whom are the "gilets orange" belonging who are pretending to guide passengers? AdP directly or a subcontractor of a subcontractor?
I am just curious because many appear to be more or less clueless

As to the Ulti Lane at 2E Arrivals: that worked flawlessly yesterday, although one gilet orange insisted that Ulti would belong to the SkyPriority lane (which was filled with hundreds of pax already). I just rolled my eyes, nodded and made my way to the left lane where I was helped at immigrations within a minute.
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Old Oct 5, 2022, 5:59 am
  #5360  
 
Join Date: Dec 2016
Posts: 267
Originally Posted by Gulbra
Correct, the menu was on a table in the executive area. Later, an agent came to take orders. The dishes we had were quite tasty and the bread was fresh and warm.

Is my understanding correct that this is currently available at the 2K Lounge as a trial? Or is that also available in the (a bit hidden) Ulti room in @ 2L?

Never bothered to go to the Executive Area in either lounge since it is usually never crowded when I am there...
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Old Oct 5, 2022, 6:27 am
  #5361  
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Join Date: Dec 2017
Location: Norway & Brazil
Programs: Flying Blue Ultimate, LATAM Black, ALL Platinum, Hertz Platinum
Posts: 610
Originally Posted by feederflight
Is my understanding correct that this is currently available at the 2K Lounge as a trial? Or is that also available in the (a bit hidden) Ulti room in @ 2L?

Never bothered to go to the Executive Area in either lounge since it is usually never crowded when I am there...
It is available in the executive area only in 2E K, L and M. Not available in 2F and 2G.
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Old Oct 5, 2022, 12:18 pm
  #5362  
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Join Date: Aug 2009
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Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,922
Originally Posted by Gulbra
It is available in the executive area only in 2E K, L and M. Not available in 2F and 2G.
In the Ulti room of 2F lounge, you have for a few months now, a better selection of canapés and other type of food (like smoked salmon, prosciutto, etc).
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Old Oct 5, 2022, 12:36 pm
  #5363  
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Join Date: Dec 2017
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Programs: Flying Blue Ultimate, LATAM Black, ALL Platinum, Hertz Platinum
Posts: 610
Originally Posted by Goldorak
In the Ulti room of 2F lounge, you have for a few months now, a better selection of canapés and other type of food (like smoked salmon, prosciutto, etc).
I asked an agent for the menu at 2F and he went to get it. He came back apologetically to inform me that it is only available at 2E as it is intended for long-haul flights.
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Old Oct 5, 2022, 1:26 pm
  #5364  
 
Join Date: Jan 2011
Location: Boston, MA, USA
Programs: FB LTPE, BAEC GGL, EK Blue, SK Gold, Marriott Amb+LTT, IHG Diamond Amb, Accorhotels Silver
Posts: 1,954
Originally Posted by Gulbra
I asked an agent for the menu at 2F and he went to get it. He came back apologetically to inform me that it is only available at 2E as it is intended for long-haul flights.
I know some will disagree, but I do think that the other way around is way more useful. For long haul flights, you usually have a substantial meal onboard, so you technically need less food in the lounge than the one used for short-haul.
I know it does not fit the "prestige" of long-haul, but I do think it makes sense in terms of practicality.
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Old Oct 6, 2022, 2:24 am
  #5365  
 
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,040
Originally Posted by olivedel
I know some will disagree, but I do think that the other way around is way more useful. For long haul flights, you usually have a substantial meal onboard, so you technically need less food in the lounge than the one used for short-haul.
I know it does not fit the "prestige" of long-haul, but I do think it makes sense in terms of practicality.
I would say it depends on your flight time
For night flights for example, I rarely eat on board (even in P) and usually try to sleep as much as I can
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matmatlr is offline  
Old Oct 6, 2022, 2:47 am
  #5366  
 
Join Date: Feb 2017
Posts: 1,049
Originally Posted by olivedel
I know some will disagree, but I do think that the other way around is way more useful. For long haul flights, you usually have a substantial meal onboard, so you technically need less food in the lounge than the one used for short-haul.
I know it does not fit the "prestige" of long-haul, but I do think it makes sense in terms of practicality.
Yes and no . Most of PAX have a short time in lounge for short hauls.
For longer flights, PAX arrive much more in advance at airport so that the time spent in lounge tend to be longer. This applies as well to transit PAX who can have very long waiting times between their 2 flights
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Old Oct 6, 2022, 4:35 am
  #5367  
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Join Date: Jan 2000
Posts: 15,347
This is really an "eye of the beholder" type thing. There are airlines and lounges that have in recent memory offered food of sufficient quality and variety on the ground in their lounges which have pleased me and which have meant that I have skipped or at least not depended as much on the inflight food over the years. AF/KL have NOT been two of those. It also depends on what the model of the airline is. EK and QR have had excellent offerings in their J and F lounges, but that is due primarily to the fact that they are connection carriers, whereby people are often losing time in connecting with them, have bigger layovers, and they have to raise the value proposition, in order to get people to fly them ( i.e. if I am going to fly QR SIN-DOH-CDG rather than AF SIN-DOH in J, for that extra 6 hours of travel, they are going to offer me a fare that is $2k less, plus excellent food onboard and in the air). Similarly, the Asian carriers (I am speaking pre-Covid here) such as CX and SQ were often dealing with far greater average distances and the lounge catering is part of their "thing". Unfortunately at AF and KL neither of these have traditionally been their thing.
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Old Oct 6, 2022, 4:42 am
  #5368  
 
Join Date: Dec 2020
Location: The Netherlands
Programs: FB Ultimate and PFL & ALL Accor Diamond
Posts: 477
Originally Posted by Goldorak
In the Ulti room of 2F lounge, you have for a few months now, a better selection of canapés and other type of food (like smoked salmon, prosciutto, etc).
I have not noticed any difference to the normal lounge selection to be honest…
But one thing for sure: I absolutely love the private area!
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Old Oct 6, 2022, 7:43 am
  #5369  
 
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,051
Originally Posted by hfly
This is really an "eye of the beholder" type thing. There are airlines and lounges that have in recent memory offered food of sufficient quality and variety on the ground in their lounges which have pleased me and which have meant that I have skipped or at least not depended as much on the inflight food over the years. AF/KL have NOT been two of those. It also depends on what the model of the airline is. EK and QR have had excellent offerings in their J and F lounges, but that is due primarily to the fact that they are connection carriers, whereby people are often losing time in connecting with them, have bigger layovers, and they have to raise the value proposition, in order to get people to fly them ( i.e. if I am going to fly QR SIN-DOH-CDG rather than AF SIN-DOH in J, for that extra 6 hours of travel, they are going to offer me a fare that is $2k less, plus excellent food onboard and in the air). Similarly, the Asian carriers (I am speaking pre-Covid here) such as CX and SQ were often dealing with far greater average distances and the lounge catering is part of their "thing". Unfortunately at AF and KL neither of these have traditionally been their thing.
AF has in fact offered in-lounge dining before select shorter long haul flights. Only for J class pax though, not for ST E+ lounge guests.
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Old Oct 6, 2022, 9:40 am
  #5370  
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Join Date: Jan 2000
Posts: 15,347
That really was not my point. My point is that what AF has offered and offers vis a vis in-lounge dining is simply not very good.
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hfly is offline  


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