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Old May 9, 2019, 3:08 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Goldorak
FLYING BLUE ULTIMATE

Main facts
Ultimate is the top status in FB. It may be added to Club 2000 – Skipper status.
While other FB status (Silver/Gold/Platinum) are based on experience points earning (XP), Ultimate status is obtained by Ultimate XP (UXP) earning. UXPs are earned exclusively on AF- and KL-coded (= marketed) flights, whatever the operating airline.
Some examples :
- CDG-JFK AF-marketing, AF-operating : eligible to UXP earning
- CDG-JFK DL-marketing, AF-operating : NON-eligible to UXP earning
- AMS-BOS KL-marketing, DL-operating : eligible to UXP earning
- BOS-IND KL-marketing, DL-operating : eligible to UXP earning
- SIN-SYD AF-marketing, QF-operating : eligible to UXP earning
- CDG-FCO AZ-marketing, AZ-operating : NON-eligible to UXP earning

XP earned via AFKL Amex cards are not eligible (those are XP and not UXP).

To qualify for Ultimate, it is needed to have 900 UXP over a year. It is similar to the normal XP counter, resetting as soon as the tier is reached. Ultimate is valid for 1 year once granted. Note 03/2023 : the qualification system just changed from 1800 UXP over 2 years to 900 UXP/1 year. Some transitional measures are in place for the current Ultimate members. See here for details about handling of transition period :
https://www.flyingblue.com/fr/landin...m_content=main

Since 03/2023, a rollover of surplus UXP (over 900) is now possible to the next year and only to the next year (example : year 1, the member earns 2000UXP. At the end of year 1, only 900 UXP will be rolled-over to year 2 and the remaining 1100 UXP earned in Y1 will be lost and not be transferred to year 3. If during year 2, the member earned 1000 new (fresh) UXP, 100 will be rolled-over to year 3.

Hard benefits
- All FB Platinum/Club 2000-Skipper benefits
- Access to a Travel Assistant service 24/7. They are reachable by phone or by email. In practice, from 8 pm to 8 am CET, calls are taken by the Platinum line.
- highest priority on waiting list and in case of irrops
- Possibility to register up to 8 persons who can benefit from Sky Priority services and lounge access when traveling with the Ultimate member and on same PNR (lounge access is only in AFKL lounges here).
- one companion Platinum card
- when the Ultimate member is flying P, 2 guests are allowed in CDG P lounge.
- Zone 1 boarding, irrespective of travel class.
- Access to Hertz Platinum status
- four one-class upgrade certificates per membership year, requiring 1 from W to J, or 2 from Y to J. Upgrades are confirmed instantly at the time of booking (via the Travel Assistant). One voucher = one way. Vouchers can also be used by one of the 8 registered friend/family members travelling by themselves. In case of a long-haul flight with a medium-haul connection/feeder (e.g. CDG-AMS-JFK), the medium-haul segment will be upgraded also with still only one voucher used. In case of 2 long-haul flights in connection (e,g. DXB-CDG-JFK), the use of 2 vouchers is required to upgrade the 2 segments. Upgrade vouchers are usable only on AF- or KL-marketing and operating flights and the PNR must contains only the AFKL flights to be upgraded (if the PNR contains other non-AFKL flights, you cannot upgrade even just the AFKL flights).
The upgrade coupons are valid as soon as you reach Ultimate and is valid for 12 months. The vouchers need to be used within the membership year, but can be applied for travel post expiry date.

Rules for eligible booking classes for the upgrade vouchers are described below :

AF flights, long-haul
Premium Eco to Business
Original booking class : A, S, W
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)

Eco to Business (all flights, except to/from USA, Canada, Mexico)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)

Eco to Business (flights to/from USA, Canada, Mexico, including LAX-PPT)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, C

KL flights, long-haul
Eco to Business (all flights, except to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C

Eco to Business (flights to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, I.

Airline-specific soft (unpublished) benefits
- AF, KL and contract staff at airports have a popup message on their computer screen when checking-in an Ultimate pax or when scanning a BP at the lounge (AFKL lounges only) asking them to be attentive at any special request of the Ultimate pax. See also below for airport-specific soft benefits. There is no known official policy for operational upgrades of Ultimates, but Ultimate members have all reported on FT a higher rate of op-up (but those remain rare !).
- AF and KL cabin crews are instructed to provide extra care and attentions on-board. It can take different forms : special greetings, extra amenities (pillow, oshibori, etc), F&B from the upper class, upgrades on board (Y to J medium haul, W to J or Y to W long haul), earlier and quicker meal service. This is not systematic and is up to the appreciation of the crew. Based on the reports of Ultimate members of this forum, AF crews seems to be more compliant than KL crews with those directives, although there has been several reports in this thread of nice attentions provided by KL crews.- Unlimited downloads (any day) in AF PLAY app.

Other Skyteam airlines do not provide any extra service or attentions to FB Ultimate passengers.

Airport-specific soft (unpublished) benefits
All benefits below should be understood for departure, unless otherwise noted. In addition to what is mentioned below, it has been reported several cases of expedited transfers organised by AFKL staff in case of short/endangered connection at various airports.

Please complete/edit this list as needed.

AFKL HUBS
Amsterdam
- AMS : some reserved tables in the Non-Schengen lounges. Reserved area in the Schengen lounge (need to ask staff at long entrance). Pre-boarding sometimes granted at the gate.

Paris CDG
- CDG 2E:
  • Departure : Escort from check-in to immigration in the morning (super fast track). Reserved space at K/L/M lounges. Pre-boarding upon request at the gate before beginning of general boarding
  • Arrival : access to dedicated lane at passport control, all the way to the left, follow the "ULTIMATE" sign.
- CDG 2F :
  • Departure : There is a special Ultimate check-in counter in the SkyP zone (on the left of terminal). Reserved room in the lounge. Pre-boarding upon request at the gate before beginning of general boarding. Escort is provided from the counter to security (skipping the line).
  • Arrival : no special treatment to report
- CDG 2G :
  • Departure : Reserved space in the lounge
  • Arrival : no special treatment to report
- CDG in connection : expedited transfer, possibly involving limo transfer, can be arranged upon request in case of short or endangered connection. Rarely provided spontaneously (need to call the TA, but acceptance is never guaranteed).

Paris ORY
  • Departure : Reserved space at Schengen and non-Schengen lounges. Pre-boarding upon request at the lounge.
  • Arrival : no special treatment to report

EUROPE
Austria
- VIE: no special treatment to report

Croatia
- DBV: no special treatment to report
- SPU: no special treatment to report (not even lounge access)

Czech Republic
- PRG: no special treatment to report. Pre-boarding refused.

Denmark
- CPH: no special treatment to report

France (non-hubs)
- AJA: no special treatment to report
- BES: no special treatment to report
- BIQ: no special treatment to report
- BOD: pre-boarding from lounge to plane inconsistently proposed
- CDG: see top of the list in "AFKL hubs".
- LYS: Escort from lounge to plane when flying from B gates provided upon request . Preboarding with escort to the plane consistently provided.
- MPL: pre-boarding with escort from lounge to plane, sometimes proposed (AF agent comes to the contract lounge to meet the Ultimate guest)
- MRS: no special treatment to report
- NCE: Reserved area in Infinity lounge (inconsistently provided : seems to be provided only when lounge crowded). Pre-boarding with escort from lounge to plane, sometimes proposed.
- NTE: no special treatment to report
- ORY: see top of the list in "AFKL hubs".
- PUF: bypass queue at security and pre-boarding provided upon request
- RNS: bypass queue at security and pre-boarding provided upon request
- TLS: Escort from check in to lounge inconsistently provided. Pre-boarding consistently provided

Germany
- BER: no special treatment to report
- DUS: no special treatment to report
- FRA: no special treatment to report
- HAM: no special treatment to report
- HAJ: No special treatment to report.
- MUC: Reserved area in the lounge, escort from lounge to plane with pre-boarding proposed.
- STR: reserved area in the lounge, pre-boarding

Greece
- ATH: no special treatment to report
- HER: no special treatment to report
- JTR: no special treatment to report

Hungary
- BUD: escort through security from check-in to lounge proposed

Ireland
- DUB: no special treatment to report

Italy
- BLQ: escort from check-in to lounge, and through security to plane.
- BRI: no special treatment to report
- CTA: no special treatment to report
- FCO: no special treatment to report
- FLR: no special treatment to report
- LIN: no special treatment to report
- MXP: pre-boarding granted by request
- VCE: escort through security from check-in to lounge, pre-boarding with escort from lounge to plane (not always consistently proposed)
- NAP: no special treatment to report

Netherlands
- AMS: see top of the list in "AFKL hubs".

Norway
- OSL: no special treatment to report
- TRF: no special treatment to report
- KRS: no special treatment to report
- SVG: no special treatment to report

Poland
- WAW: no special treatment to report
- KRK: no special treatment to report
- GDN: no special treatment to report

Portugal
- LIS: pre-boarding proposed upon request

Russia
- SVO: no special treatment to report
- LED: no special treatment to report

Spain
- AGP: no special treatment to report
- BCN: no special treatment to report
- MAD: no special treatment to report
- PMI: no special treatment to report
- SVQ: no special treatment to report
- TFS: no special treatment to report
- VLC: no special treatment to report

Sweden
- ARN: no special treatment to report
- GOT: no special treatment to report

Switzerland
- GVA: pre-boarding upon request. Reserved area in the lounge
- ZRH: no special treatment

United Kingdom
- ABZ: no special treatment to report
- EDI: no special treatment to report
- LHR: no special treatment to report

NORTH AMERICA
Canada
- YUL: Escort from check-in to lounge upon request. Reserved area in lounge, pre-boarding with escort from lounge to plane
- YYZ: escort on arrival through immigration, consistently offered. / Escort from check-in to lounge and from lounge to airplane
- YQB: escort from check-in to lounge proposed
- YVR: no special treatment to report

USA
- ATL: no special treatment to report (in connection)
- BOS: escort through security from check-in to lounge, pre-boarding, all consistently provided mostly spontaneously, sometimes upon request. A separate room in the AF lounge is also proposed.
- DTW: no special treatment to report (starting from DTW or in connection)
- IAD: escort through security from check-in to lounge upon request, but inconsistently provided. Reserved area at the lounge.
- IAH: no special treatment to report
- JFK (AF only / terminal 1) : reserved table in the dining area of the lounge (upstairs), possible to benefit from the "night service" on all flights and not only the 2 last ones ex-JFK (update 09/2023 : no more night service in JFK lounge). Some kind of priority at the La Prairie spa (after P pax).
- JFK (KL only / terminal 4) : no special treatments to report.
- LAX: no special treatment to report
- ORD: On arrival, escort through immigration (not consistently provided). On departure, escort through security to lounge and from lounge to plane (pre-boarding)
- MSP: no special treatment to report, except one case of special DL Elite VIP treatment with expedited immigration and Porsche transfer to/from lounge (not a regular benefit to expect)
- SEA: pre-boarding with escort to plane
- SFO: reserved area in lounge

Mexico
- MEX (Terminal 1): escort through security to lounge with access to dedicated space. Ride from lounge to gate. Sometimes escort on arrival

CENTRAL & SOUTH AMERICA
- BOG: no special treatment to report
- LIM: escort to lounge, provided spontaneously
- GIG: Pre-boarding upon request.
- GRU: escort in case of short connection upon request, inconsistently provided; as of 02/2024 pre-boarding offered at check-in and provided by gate-staff (inconsistently provided).
- SCL: as of 03/2024 escort to lounge offered at departure check-in, pick-up from lounge and pre-boarding done
- EZE: escort to lounge with special crew lane for immigration provided spontaneously

ASIA / PACIFIC
- BKK: escort through security from check-in to lounge, upon request but inconsistently proposed. In connection : escort in case of short connection (better to request it before departure).
- BLR: escort from lounge to gate, pre-boarding provided
- BOM : escort from plane to immigration, and from checkin to the lounge
- DEL: as of 01/2024 escort upon arrival; proactive pre-departure call to arrange terminal entry via VIP entrance and escort to gate for pre-boarding (if lounge used, offered to pick up for pre-boarding)
- HKG: no special treatment to report.
- HND: Arrival : new 09/2023 = escort through immigration. Departure : escort from check-in desk to private (crew) security, proposed spontaneously
- KIX: Arrival : escort through immigration, wait at baggage claim. Departure : escort from check-in desk to lounge All proposed spontaneously
- SIN: no special treatment to report

CARIBBEAN & INDIAN OCEAN
- CUR: no special treatment to report, there is no (sky)priority lane for security or immigration, but escort/short track is available for 100 $.
- HAV: at departure, escort from check in counters until security checks. Pre-boarding offered. No escort at arrival. No reserved space in Lounge.
- FDF: No reserved space in Lounge. Pre-boarding upon request at the gate.
- MRU: escort on arrival through immigration. Unknown for departures (no data point)
- PTP: Reserved table in lounge. Pre-boarding upon request at the lounge with escort from lounge to plane.
- RUN: Pre-boarding proposed at check-in and in the lounge, with escort from lounge to plane. Reserved seats in lounge
- SXM: Escort for incoming transit pax (from/to AF flight) through passport controls and security, pre-boarding pro-actively offered for AF departure

MIDDLE EAST
- AUH : no special treatment to report
- BEY: no special treatment to report
- DXB: escort from check-in to lounge and from lounge to plane, all upon request, consistently provided. Access to the Ahlan lounge (normally reserved for P pax) instead of Skyteam lounge.
- JED: no special treatment to report
- RUH: no special treatment to report
- IST: no special treatment to report

AFRICA
- AGA: escort from check in to lounge and from lounge to aircraft, provided spontaneously
- CAI: no special treatment to report
- CMN: escort on arrival through immigration (not always consistently provided)
- CPT: escort from counter to lounge, provided spontaneously
- JNB: escort from counter to lounge (no fast track at immigration), provided spontaneously
- LOS: no special treatment to report
- RAK: escort on arrival, upon request (not provided on departure)
- RBA: on departure : escort to lounge and to plane, provided spontaneously.
- TUN: escort on arrival through immigration provided. Escort from check-in to lounge provided
- ZNZ: no special treatment to report (not even lounge access)
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Flying Blue Platinum Ultimate Status

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Old Apr 12, 2020, 8:09 am
  #2806  
 
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,040
Originally Posted by Bullspread
Interesting blog article (in French) on what could be the new norm post crisis and the consequences for the passenger

https://blog.flight-report.com/infog...t-du-covid-19/
Very interesting despite being quite depressing...

Probably, Ulti and other top tier status will not be much impacted by future servcices that might not be free any longer... however, it will definitely change some of our behaviours and probably some routes will be stopped !

let's hope that 1st class will not disappear 🙄

What is pretty sure is that providing better services for Ulti will not be top priority in the coming months or years...

Let's wait to be allowed to fly soon and it will already be a positive outcome 😊
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Old Apr 12, 2020, 11:47 am
  #2807  
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Posts: 21,927
Interesting to read, although I disagree with some of the likely options described by the blogger. But that's just my opinion.
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Old Apr 12, 2020, 2:16 pm
  #2808  
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Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,364
Originally Posted by Goldorak
Interesting to read, although I disagree with some of the likely options described by the blogger. But that's just my opinion.
I really like the site generally, which make a solid contribution to the landscape with its excellent catalogue of flight reports, but I can't say that I was too impressed with that particular blog post. In effect, it is just a listing of various cost-cuttting measures that have been taken over the years in some quarters of the industry, which is then assumed to apply as a possible measure across the industry in a post covid-19 situation. umm, ok but rather 'light' in terms of analysis, imo.
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Old Apr 12, 2020, 4:35 pm
  #2809  
 
Join Date: Feb 2017
Posts: 1,049
The most important for me before flying is to keep my company alive.
When we’ll return to skies, it should mean that a part of business is back .
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Old Apr 13, 2020, 12:54 am
  #2810  
 
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,836
Originally Posted by Bullspread
Interesting blog article (in French) on what could be the new norm post crisis and the consequences for the passenger

https://blog.flight-report.com/infog...t-du-covid-19/
Pleasant read. Written by the likes of an armchair CEO or high school "consulting" group of youngsters, but pleasant.

And surely some or all of these measures are being discussed in airline board rooms now or in the near future. But so will be other huge cost factors such as legacy IT systems, fuel acquisition/hedging strategies, staff cost/employment contracts/outsourcing, organisation inefficiencies, as well as the overall financial structure (level of debt, cost of debt, etc). If you look at AFKL, and in particular AF, lots to do on all these fronts.

Sorry for taking an off-topic even further off-topic.
Goldorak and wuzziduzziman like this.
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Old Apr 14, 2020, 12:21 am
  #2811  
 
Join Date: Feb 2017
Posts: 1,049
Does anyone has an idea of the cost of the ULTI setup ?
given the low satisfaction rate of this status by their members, they could decide to stop it if AF has to cut costs in all areas ...

Last edited by Bullspread; Apr 14, 2020 at 1:38 am
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Old Apr 14, 2020, 8:07 am
  #2812  
 
Join Date: Apr 2014
Location: Champaign, IL
Programs: AF/KL FB Ultimate Platinum for Life/Club 2000, UA MileagePlus
Posts: 524
Originally Posted by San Gottardo
Pleasant read. Written by the likes of an armchair CEO or high school "consulting" group of youngsters, but pleasant.

And surely some or all of these measures are being discussed in airline board rooms now or in the near future. But so will be other huge cost factors such as legacy IT systems, fuel acquisition/hedging strategies, staff cost/employment contracts/outsourcing, organisation inefficiencies, as well as the overall financial structure (level of debt, cost of debt, etc). If you look at AFKL, and in particular AF, lots to do on all these fronts.

Sorry for taking an off-topic even further off-topic.
In this period of time, San Gottardo, being off-topic is of lesser concern . It is difficult to speculate on the future of airlines, in general, and AFKL, in particular, and how the decisions made in the wake of the aftermath will impact frequent flyers. One thing we can be certain of is that the strategy elaborated on the Investor Day 2019 will fall flat. What we also learned after a number of legacy airlines declared chapter 11, back in September 2005, is that the gold age of flying was definitely over. What ensued the financial crisis of 2007-2008 just made it a little harder on the customers, who, by then, had forgotten what flying pre-9/11 was like, and gotten used to the idea of being nickel and dimed for nearly everything. It also taught the airlines how resilient and malleable their installed base customers could be. So, a government bailout of the airlines – yes, most likely. Personnel downsizing, cancellation of less profitable routes, temporarily or indefinitely paused investments towards renewal of the fleet and retrofits, removal of business-class cabins on short- and medium-haul flights, removal of the flagship first-class cabins, removal of liquors in coach class, downgraded service on all routes and in all cabins, and paid access to business lounges for domestic travels – sure, why not? And much more, as you have outlined. My only hope is that governments will remain vigilant, and make sure that the bailout money is properly utilized, as opposed to going into
. Efforts asked to customers to adapt to a situation of unprecedented magnitude should be a two-way street.
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Old Apr 14, 2020, 1:31 pm
  #2813  
FlyerTalk Evangelist
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Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,927
Originally Posted by Bullspread
Does anyone has an idea of the cost of the ULTI setup ?
given the low satisfaction rate of this status by their members, they could decide to stop it if AF has to cut costs in all areas ...
No idea, but the cost is surely not that high knowing that there are few hard benefits. But who knows what could happen in a so uncertain future...
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Old Apr 14, 2020, 1:51 pm
  #2814  
 
Join Date: Apr 2014
Location: Champaign, IL
Programs: AF/KL FB Ultimate Platinum for Life/Club 2000, UA MileagePlus
Posts: 524
Originally Posted by Goldorak
I am standing at around 1250 UXP since my last revenue flight end Feb and I am in my year 2 of my 2nd cycle of Ulti. It won't have been a problem to requalify with the trips already booked + the future ones. But now, all my trips get cancelled one after another, even one to Germany in May (I received the cancellation notice yesterday ). So...
But I am confident that they will either lower the threshold or extend the status one more year. But this is just a bet (no specific information).
For what it is worth, Goldorak, legacy airlines in the US have announced that they will maintain loyalty status for a full year. See, for instance, what Delta does (I believe Delta went first, but was quickly followed by American and United). It will be interesting to see what AFKL does, and whether or not the higher management follows the lead of US-based airlines.
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Old Apr 14, 2020, 2:24 pm
  #2815  
Moderator: Flying Blue (Air France & KLM)
Original Poster
 
Join Date: Dec 2004
Location: Rotterdam, NL
Programs: Flying Blue (AF/KL)
Posts: 4,711
Originally Posted by Macaron54
For what it is worth, Goldorak, legacy airlines in the US have announced that they will maintain loyalty status for a full year. See, for instance, what Delta does (I believe Delta went first, but was quickly followed by American and United). It will be interesting to see what AFKL does, and whether or not the higher management follows the lead of US-based airlines.
No information yet for Ultimate members, but more information regarding the status extensions can be found here (from post 95):
COVID-19: status extensions confirmed

https://www.flyingblue.nl/en/news/coronavirus-updates
Gajan is offline  
Old Apr 15, 2020, 7:35 am
  #2816  
 
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,040
Just received an email from FB

+900 UXP will be credited to all Ulti members
matmatlr is offline  
Old Apr 15, 2020, 7:39 am
  #2817  
 
Join Date: Apr 2014
Location: Champaign, IL
Programs: AF/KL FB Ultimate Platinum for Life/Club 2000, UA MileagePlus
Posts: 524
Originally Posted by matmatlr
Just received an email from FB

+900 UXP will be credited to all Ulti members
I confirm.
Macaron54 is offline  
Old Apr 15, 2020, 7:42 am
  #2818  
 
Join Date: Feb 2017
Posts: 1,049
Same for me . Very descent commercial gesture ...


Bullspread is offline  
Old Apr 15, 2020, 7:44 am
  #2819  
 
Join Date: Feb 2017
Posts: 1,049
1 Year qualification offered ! Very generous I think
Bullspread is offline  
Old Apr 15, 2020, 7:45 am
  #2820  
 
Join Date: Jun 2016
Location: Switzerland
Programs: AFKL Flying Blue Platinum Ultimate, Marriott Bonvoy Ambassador Elite
Posts: 369
Extremely generous! I'm very very very happy. I had 1071 UXP, so it's gonna be re-qualification for other 2 years for me.
Andy82 is offline  


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