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Old May 9, 2019, 3:08 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Goldorak
FLYING BLUE ULTIMATE

Main facts
Ultimate is the top status in FB. It may be added to Club 2000 – Skipper status.
While other FB status (Silver/Gold/Platinum) are based on experience points earning (XP), Ultimate status is obtained by Ultimate XP (UXP) earning. UXPs are earned exclusively on AF- and KL-coded (= marketed) flights, whatever the operating airline.
Some examples :
- CDG-JFK AF-marketing, AF-operating : eligible to UXP earning
- CDG-JFK DL-marketing, AF-operating : NON-eligible to UXP earning
- AMS-BOS KL-marketing, DL-operating : eligible to UXP earning
- BOS-IND KL-marketing, DL-operating : eligible to UXP earning
- SIN-SYD AF-marketing, QF-operating : eligible to UXP earning
- CDG-FCO AZ-marketing, AZ-operating : NON-eligible to UXP earning

XP earned via AFKL Amex cards are not eligible (those are XP and not UXP).

To qualify for Ultimate, it is needed to have 900 UXP over a year. It is similar to the normal XP counter, resetting as soon as the tier is reached. Ultimate is valid for 1 year once granted. Note 03/2023 : the qualification system just changed from 1800 UXP over 2 years to 900 UXP/1 year. Some transitional measures are in place for the current Ultimate members. See here for details about handling of transition period :
https://www.flyingblue.com/fr/landin...m_content=main

Since 03/2023, a rollover of surplus UXP (over 900) is now possible to the next year and only to the next year (example : year 1, the member earns 2000UXP. At the end of year 1, only 900 UXP will be rolled-over to year 2 and the remaining 1100 UXP earned in Y1 will be lost and not be transferred to year 3. If during year 2, the member earned 1000 new (fresh) UXP, 100 will be rolled-over to year 3.

Hard benefits
- All FB Platinum/Club 2000-Skipper benefits
- Access to a Travel Assistant service 24/7. They are reachable by phone or by email. In practice, from 8 pm to 8 am CET, calls are taken by the Platinum line.
- highest priority on waiting list and in case of irrops
- Possibility to register up to 8 persons who can benefit from Sky Priority services and lounge access when traveling with the Ultimate member and on same PNR (lounge access is only in AFKL lounges here).
- one companion Platinum card
- when the Ultimate member is flying P, 2 guests are allowed in CDG P lounge.
- Zone 1 boarding, irrespective of travel class.
- Access to Hertz Platinum status
- four one-class upgrade certificates per membership year, requiring 1 from W to J, or 2 from Y to J. Upgrades are confirmed instantly at the time of booking (via the Travel Assistant). One voucher = one way. Vouchers can also be used by one of the 8 registered friend/family members travelling by themselves. In case of a long-haul flight with a medium-haul connection/feeder (e.g. CDG-AMS-JFK), the medium-haul segment will be upgraded also with still only one voucher used. In case of 2 long-haul flights in connection (e,g. DXB-CDG-JFK), the use of 2 vouchers is required to upgrade the 2 segments. Upgrade vouchers are usable only on AF- or KL-marketing and operating flights and the PNR must contains only the AFKL flights to be upgraded (if the PNR contains other non-AFKL flights, you cannot upgrade even just the AFKL flights).
The upgrade coupons are valid as soon as you reach Ultimate and is valid for 12 months. The vouchers need to be used within the membership year, but can be applied for travel post expiry date.

Rules for eligible booking classes for the upgrade vouchers are described below :

AF flights, long-haul
Premium Eco to Business
Original booking class : A, S, W
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)

Eco to Business (all flights, except to/from USA, Canada, Mexico)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C (it means that if the flight has only J fare available, one cannot upgrade)

Eco to Business (flights to/from USA, Canada, Mexico, including LAX-PPT)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, C

KL flights, long-haul
Eco to Business (all flights, except to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N, R
Upgraded booking class : Z, I, D, C

Eco to Business (flights to/from USA, Canada, Mexico and DEL)
Original booking class : Y, B, M, U, K, H, L, Q, T, N
Upgraded booking class : Z, I.

Airline-specific soft (unpublished) benefits
- AF, KL and contract staff at airports have a popup message on their computer screen when checking-in an Ultimate pax or when scanning a BP at the lounge (AFKL lounges only) asking them to be attentive at any special request of the Ultimate pax. See also below for airport-specific soft benefits. There is no known official policy for operational upgrades of Ultimates, but Ultimate members have all reported on FT a higher rate of op-up (but those remain rare !).
- AF and KL cabin crews are instructed to provide extra care and attentions on-board. It can take different forms : special greetings, extra amenities (pillow, oshibori, etc), F&B from the upper class, upgrades on board (Y to J medium haul, W to J or Y to W long haul), earlier and quicker meal service. This is not systematic and is up to the appreciation of the crew. Based on the reports of Ultimate members of this forum, AF crews seems to be more compliant than KL crews with those directives, although there has been several reports in this thread of nice attentions provided by KL crews.- Unlimited downloads (any day) in AF PLAY app.

Other Skyteam airlines do not provide any extra service or attentions to FB Ultimate passengers.

Airport-specific soft (unpublished) benefits
All benefits below should be understood for departure, unless otherwise noted. In addition to what is mentioned below, it has been reported several cases of expedited transfers organised by AFKL staff in case of short/endangered connection at various airports.

Please complete/edit this list as needed.

AFKL HUBS
Amsterdam
- AMS : some reserved tables in the Non-Schengen lounges. Reserved area in the Schengen lounge (need to ask staff at long entrance). Pre-boarding sometimes granted at the gate.

Paris CDG
- CDG 2E:
  • Departure : Escort from check-in to immigration in the morning (super fast track). Reserved space at K/L/M lounges. Pre-boarding upon request at the gate before beginning of general boarding
  • Arrival : access to dedicated lane at passport control, all the way to the left, follow the "ULTIMATE" sign.
- CDG 2F :
  • Departure : There is a special Ultimate check-in counter in the SkyP zone (on the left of terminal). Reserved room in the lounge. Pre-boarding upon request at the gate before beginning of general boarding. Escort is provided from the counter to security (skipping the line).
  • Arrival : no special treatment to report
- CDG 2G :
  • Departure : Reserved space in the lounge
  • Arrival : no special treatment to report
- CDG in connection : expedited transfer, possibly involving limo transfer, can be arranged upon request in case of short or endangered connection. Rarely provided spontaneously (need to call the TA, but acceptance is never guaranteed).

Paris ORY
  • Departure : Reserved space at Schengen and non-Schengen lounges. Pre-boarding upon request at the lounge.
  • Arrival : no special treatment to report

EUROPE
Austria
- VIE: no special treatment to report

Croatia
- DBV: no special treatment to report
- SPU: no special treatment to report (not even lounge access)

Czech Republic
- PRG: no special treatment to report. Pre-boarding refused.

Denmark
- CPH: no special treatment to report

France (non-hubs)
- AJA: no special treatment to report
- BES: no special treatment to report
- BIQ: no special treatment to report
- BOD: pre-boarding from lounge to plane inconsistently proposed
- CDG: see top of the list in "AFKL hubs".
- LYS: Escort from lounge to plane when flying from B gates provided upon request . Preboarding with escort to the plane consistently provided.
- MPL: pre-boarding with escort from lounge to plane, sometimes proposed (AF agent comes to the contract lounge to meet the Ultimate guest)
- MRS: no special treatment to report
- NCE: Reserved area in Infinity lounge (inconsistently provided : seems to be provided only when lounge crowded). Pre-boarding with escort from lounge to plane, sometimes proposed.
- NTE: no special treatment to report
- ORY: see top of the list in "AFKL hubs".
- PUF: bypass queue at security and pre-boarding provided upon request
- RNS: bypass queue at security and pre-boarding provided upon request
- TLS: Escort from check in to lounge inconsistently provided. Pre-boarding consistently provided

Germany
- BER: no special treatment to report
- DUS: no special treatment to report
- FRA: no special treatment to report
- HAM: no special treatment to report
- HAJ: No special treatment to report.
- MUC: Reserved area in the lounge, escort from lounge to plane with pre-boarding proposed.
- STR: reserved area in the lounge, pre-boarding

Greece
- ATH: no special treatment to report
- HER: no special treatment to report
- JTR: no special treatment to report

Hungary
- BUD: escort through security from check-in to lounge proposed

Ireland
- DUB: no special treatment to report

Italy
- BLQ: escort from check-in to lounge, and through security to plane.
- BRI: no special treatment to report
- CTA: no special treatment to report
- FCO: no special treatment to report
- FLR: no special treatment to report
- LIN: no special treatment to report
- MXP: pre-boarding granted by request
- VCE: escort through security from check-in to lounge, pre-boarding with escort from lounge to plane (not always consistently proposed)
- NAP: no special treatment to report

Netherlands
- AMS: see top of the list in "AFKL hubs".

Norway
- OSL: no special treatment to report
- TRF: no special treatment to report
- KRS: no special treatment to report
- SVG: no special treatment to report

Poland
- WAW: no special treatment to report
- KRK: no special treatment to report
- GDN: no special treatment to report

Portugal
- LIS: pre-boarding proposed upon request

Russia
- SVO: no special treatment to report
- LED: no special treatment to report

Spain
- AGP: no special treatment to report
- BCN: no special treatment to report
- MAD: no special treatment to report
- PMI: no special treatment to report
- SVQ: no special treatment to report
- TFS: no special treatment to report
- VLC: no special treatment to report

Sweden
- ARN: no special treatment to report
- GOT: no special treatment to report

Switzerland
- GVA: pre-boarding upon request. Reserved area in the lounge
- ZRH: no special treatment

United Kingdom
- ABZ: no special treatment to report
- EDI: no special treatment to report
- LHR: no special treatment to report

NORTH AMERICA
Canada
- YUL: Escort from check-in to lounge upon request. Reserved area in lounge, pre-boarding with escort from lounge to plane
- YYZ: escort on arrival through immigration, consistently offered. / Escort from check-in to lounge and from lounge to airplane
- YQB: escort from check-in to lounge proposed
- YVR: no special treatment to report

USA
- ATL: no special treatment to report (in connection)
- BOS: escort through security from check-in to lounge, pre-boarding, all consistently provided mostly spontaneously, sometimes upon request. A separate room in the AF lounge is also proposed.
- DTW: no special treatment to report (starting from DTW or in connection)
- IAD: escort through security from check-in to lounge upon request, but inconsistently provided. Reserved area at the lounge.
- IAH: no special treatment to report
- JFK (AF only / terminal 1) : reserved table in the dining area of the lounge (upstairs), possible to benefit from the "night service" on all flights and not only the 2 last ones ex-JFK (update 09/2023 : no more night service in JFK lounge). Some kind of priority at the La Prairie spa (after P pax).
- JFK (KL only / terminal 4) : no special treatments to report.
- LAX: no special treatment to report
- ORD: On arrival, escort through immigration (not consistently provided). On departure, escort through security to lounge and from lounge to plane (pre-boarding)
- MSP: no special treatment to report, except one case of special DL Elite VIP treatment with expedited immigration and Porsche transfer to/from lounge (not a regular benefit to expect)
- SEA: pre-boarding with escort to plane
- SFO: reserved area in lounge

Mexico
- MEX (Terminal 1): escort through security to lounge with access to dedicated space. Ride from lounge to gate. Sometimes escort on arrival

CENTRAL & SOUTH AMERICA
- BOG: no special treatment to report
- LIM: escort to lounge, provided spontaneously
- GIG: Pre-boarding upon request.
- GRU: escort in case of short connection upon request, inconsistently provided; as of 02/2024 pre-boarding offered at check-in and provided by gate-staff (inconsistently provided).
- SCL: as of 03/2024 escort to lounge offered at departure check-in, pick-up from lounge and pre-boarding done
- EZE: escort to lounge with special crew lane for immigration provided spontaneously

ASIA / PACIFIC
- BKK: escort through security from check-in to lounge, upon request but inconsistently proposed. In connection : escort in case of short connection (better to request it before departure).
- BLR: escort from lounge to gate, pre-boarding provided
- BOM : escort from plane to immigration, and from checkin to the lounge
- DEL: as of 01/2024 escort upon arrival; proactive pre-departure call to arrange terminal entry via VIP entrance and escort to gate for pre-boarding (if lounge used, offered to pick up for pre-boarding)
- HKG: no special treatment to report.
- HND: Arrival : new 09/2023 = escort through immigration. Departure : escort from check-in desk to private (crew) security, proposed spontaneously
- KIX: Arrival : escort through immigration, wait at baggage claim. Departure : escort from check-in desk to lounge All proposed spontaneously
- SIN: no special treatment to report

CARIBBEAN & INDIAN OCEAN
- CUR: no special treatment to report, there is no (sky)priority lane for security or immigration, but escort/short track is available for 100 $.
- HAV: at departure, escort from check in counters until security checks. Pre-boarding offered. No escort at arrival. No reserved space in Lounge.
- FDF: No reserved space in Lounge. Pre-boarding upon request at the gate.
- MRU: escort on arrival through immigration. Unknown for departures (no data point)
- PTP: Reserved table in lounge. Pre-boarding upon request at the lounge with escort from lounge to plane.
- RUN: Pre-boarding proposed at check-in and in the lounge, with escort from lounge to plane. Reserved seats in lounge
- SXM: Escort for incoming transit pax (from/to AF flight) through passport controls and security, pre-boarding pro-actively offered for AF departure

MIDDLE EAST
- AUH : no special treatment to report
- BEY: no special treatment to report
- DXB: escort from check-in to lounge and from lounge to plane, all upon request, consistently provided. Access to the Ahlan lounge (normally reserved for P pax) instead of Skyteam lounge.
- JED: no special treatment to report
- RUH: no special treatment to report
- IST: no special treatment to report

AFRICA
- AGA: escort from check in to lounge and from lounge to aircraft, provided spontaneously
- CAI: no special treatment to report
- CMN: escort on arrival through immigration (not always consistently provided)
- CPT: escort from counter to lounge, provided spontaneously
- JNB: escort from counter to lounge (no fast track at immigration), provided spontaneously
- LOS: no special treatment to report
- RAK: escort on arrival, upon request (not provided on departure)
- RBA: on departure : escort to lounge and to plane, provided spontaneously.
- TUN: escort on arrival through immigration provided. Escort from check-in to lounge provided
- ZNZ: no special treatment to report (not even lounge access)
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Old Jan 17, 2020, 1:26 am
  #2596  
 
Join Date: Nov 2019
Posts: 56
dear san gottardo, breton1fr, Goldorak, matmatlr,

many thx for your replies
1 my contribution to a forum has been very light from the last 15 years and iut seems i had forgot that a forum is a community where you get accepted little by little and where it is a bad idea to come and start complaining on your second post. lesson forgot and recalled
2 each forum has its culture. your posts are quite extensive, written in good english, and quite litterary, i've tried to take shortcuts. and shortcuts lead to misunderstanding
3 all of you are right
31 on the right behaviour one should have in each culture, and particularly the fact that, in france, if you want to be treated well, you should treat people well
32 on the fact that money is not a reason for being arrogant

what i did not express well
4 my arrogance had no connection whatsoever with the fact that i travel business or that i'm ultimate. i'd have the same behaviour with easyjet
5 i was not arrogant for the pleasure of being arrogant. i was arrogant because they had made a mistake, and did not wanted ot accept it, nor to fix it
6 even being arrogant, i'm always very courteous and polite

however, the real issue is
7 i don't complain about the fact they were not nice to me, i complain about the fact they wanted to prevent me from boarding for no legitimate reason. had i insulted them, be aggressive, had threatenend, etc, it would have been different. i repeat, i was arrogant - breton1fr is right, i'm probably an Ahole - but a was courteous - Goldorak is right, never talk to anyone like they are sh..t
8 what happened to me yesterday - which i'm sorry i can't elaborate on, but i'm ready to reply in PM - never happens to me on other airlines, or even with AF in other airports. i do believe they got a problem with AF in CDG
8 very often i'm a nice guy. sometimes, when people behave the way they should not, i become arrogant. maybe the best behaviour yesterday would have been for them to fix the problem they had created

and, more generally
9 if a company gets rid of all arrogant customers, they'll go bankrupt... whether it is an airline or a restaurant...

i hope it is a little more clear
i've been following the forum for quite a while. all of you express the difficulty of AF to listen to customers.
that's what i wanted ot illustrate by posting yesterday :
10 when you complain nicely on FT, they seem not to read
11 when i complained arrogantly - but courteously, i insist on this on - in CDG, they threaten
12 hence my project of letter to the CEO...

best regards

Last edited by papa_chat; Jan 17, 2020 at 2:10 am
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Old Jan 17, 2020, 1:42 am
  #2597  
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Posts: 4,287
Just can't help it but it seems that papa_chat is the "ULTI DYKWIA" - most probably overqualified for the requirements....
Although I am curious if a person can spend so much and is so important to the AF/KLM group - should he not have received the "Hippo" status? - which is supposed to provide even far superior treatment to an ULTI?
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Old Jan 17, 2020, 4:59 am
  #2598  
 
Join Date: Feb 2017
Posts: 1,051
[QUOTE=n Send your ticket to Ben Smith and see what happens. If you don't get an answer, it's because you don't deserve one. If you get one, I hope it will be the one you deserve. Maybe that won't be the one you like though.I?[/QUOTE]

I doubt that sending 1 ticket does help but I can guarantee you that when you present to your AF Corporate Sales representative a whole bunch of premium tickets of your company, they do mind that you turn back To competition . This is for me the sole efficient way to get concessions (with the smile of course 😉
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Old Jan 17, 2020, 5:47 am
  #2599  
 
Join Date: Nov 2019
Posts: 56
nldogbert

Originally Posted by nldogbert
Just can't help it but it seems that papa_chat is the "ULTI DYKWIA" - most probably overqualified for the requirements....
that's probably my problem. i was not dressed as a businessman, i did not show my ulti card, did not play the dykwia guy at all...
i don't know why, but when i got a jacket and a tie, i never have any problem

Originally Posted by nldogbert
Although I am curious if a person can spend so much and is so important to the AF/KLM group - should he not have received the "Hippo" status? - which is supposed to provide even far superior treatment to an ULTI?
i confirm i am a "nobody". i manage a small sartup, not a large company, i'm not in the media, i don't hold the "legion d'honneur", etc
i'm just a normal guy who spends part of his life in airplanes and airports...
and that's my question : do they care ?
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Old Jan 17, 2020, 7:17 am
  #2600  
 
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,040
Originally Posted by papa_chat
nldogbert


that's probably my problem. i was not dressed as a businessman, i did not show my ulti card, did not play the dykwia guy at all...
i don't know why, but when i got a jacket and a tie, i never have any problem


i confirm i am a "nobody". i manage a small sartup, not a large company, i'm not in the media, i don't hold the "legion d'honneur", etc
i'm just a normal guy who spends part of his life in airplanes and airports...
and that's my question : do they care ?
No they don't and I think you are mismatching AF staff and security staff.
AF is not in charge of security checks and I understand that this specific stage is the one on which you are having/creating issues.

I am almost never traveling in suits but mostly in jeans & sneakers and except in rare situation, ground staff is always great with me (same on board).
I am quite often travelling in P and most of the passengers are not wearing suits.

Be nice and gentle with people (especially in airports as they're dealing with repetitive & stressed people) and you'll generally get positive outcome
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Old Jan 17, 2020, 11:52 am
  #2601  
 
Join Date: Apr 2014
Location: Champaign, IL
Programs: AF/KL FB Ultimate Platinum for Life/Club 2000, UA MileagePlus
Posts: 524
Originally Posted by matmatlr
Be nice and gentle with people (especially in airports as they're dealing with repetitive & stressed people) and you'll generally get positive outcome
Nicely put, matmatlr (as you rightly phrased it, irrespective of how important we think are, being kind and gentle to others should be always our underlying attitude; there is no justification for arrogance), but if I dare ask so, why is the post of papa_chat relevant to the Ultimate thread anyway?
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Old Jan 19, 2020, 4:17 am
  #2602  
 
Join Date: Feb 2017
Posts: 1,051
Not so related to the ULTI thread as such, but as most of us will experience it soon :
for info, the AF IATA summer program (starting from end of March 20) integrates now a J booking class for domestic flights.
Let see how ULTI PAX will be treated onboard



.

Last edited by Bullspread; Jan 19, 2020 at 4:26 am
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Old Jan 19, 2020, 4:31 am
  #2603  
FlyerTalk Evangelist
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Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,935
Originally Posted by Bullspread
Let see how ULTI PAX will be treated onboard
Indeed. Good question
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Old Jan 19, 2020, 5:50 am
  #2604  
 
Join Date: May 2018
Location: Paris and around the WW
Programs: AF/KLM Club2000 Ultimate / M&M HON Circle / ALL Diamond / Hertz President Circle
Posts: 1,040
Will it be available on all domestic flights ?

I have a NTE - CDG - GRU on April 12th and only Y tickets available for the 1st segment while I'm in J on the long haul

Interesting to see if tickets already booked with a long haul in J will be automatically moved to J on domestic flights ?
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Old Jan 19, 2020, 6:12 am
  #2605  
 
Join Date: Feb 2017
Posts: 1,051
Originally Posted by matmatlr
Will it be available on all domestic flights ?

I have a NTE - CDG - GRU on April 12th and only Y tickets available for the 1st segment while I'm in J on the long haul

Interesting to see if tickets already booked with a long haul in J will be automatically moved to J on domestic flights ?
normally your ticket has been issued with the J bucket class on the domestic leg.
I would assume that all PAX already booked in J bucket will travel in the newly dedicated cabin class . This domestic J has been thought to offer more consistency to long haul premium passengers (and fight again European/middle east carriers)
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Old Jan 19, 2020, 11:23 pm
  #2606  
 
Join Date: Jun 2005
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Posts: 4,749
Originally Posted by papa_chat
Will fly United and send a copy of the ticket to AF management
Don't forget to send also a copy of the ticket to Oscar Munoz. For the welcome bonus you know.
bodory is offline  
Old Jan 20, 2020, 2:08 am
  #2607  
 
Join Date: Apr 2005
Programs: AF/KL FB Plat ; A3 Gold ; HH Gold ; IHG Plat Amb
Posts: 2,380
When I see this J4W9Y9 for AF6210 NCE ORY, it feels like they will never understand how to play with flexible cabins. In this situation, a party of 5 cannot book a ticket in business class usually. I sometimes see J1Y9 availability in Europe, utter non sense.
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Old Jan 20, 2020, 3:03 am
  #2608  
 
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,836
Originally Posted by Macaron54
why is the post of papa_chat relevant to the Ultimate thread anyway?
Because he is an ULTI
San Gottardo is offline  
Old Jan 20, 2020, 3:47 am
  #2609  
FlyerTalk Evangelist
 
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,364
Originally Posted by Bullspread
Not so related to the ULTI thread as such, but as most of us will experience it soon :
for info, the AF IATA summer program (starting from end of March 20) integrates now a J booking class for domestic flights.
.
I think that it is still a bit early to assume that J on domestics will be introduced from March 20. AF.com is still selling economy tickets only on domestic flights even for flights in the summer season.
NickB is offline  
Old Jan 20, 2020, 5:17 am
  #2610  
 
Join Date: Feb 2017
Posts: 1,051
Fare buckets for domestic business class have been input and are available for the summer season (starting from End of March) but prices have not been loaded into the GDS yet. Question of days...

Last edited by Bullspread; Jan 20, 2020 at 5:38 am
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