Compensation for flight delay
Nov 3, 2016, 3:43 am
#1
Original Poster
Join Date: Jul 2004
Programs: KLM Elite, Star Alliance Gold
Posts: 49
Compensation for flight delay
Hi all. Back in September, my flight AMS to Bucharest was delayed for more than 3h. This means that under EU rules, I am entitled to €400 compensation however.....
It was a KLM flight number operated by Tarom (boarding pass specifically states this is a KLM flight booking)
I have made my case for compensation to KLM who tell me this has nothing to do with them as under EU laws, the carrier itself is responsible and that I should address my claim directly to Tarom. If they are correct, I fear that my case might be forgotten !
Comments please. Thanks for your time.
It was a KLM flight number operated by Tarom (boarding pass specifically states this is a KLM flight booking)
I have made my case for compensation to KLM who tell me this has nothing to do with them as under EU laws, the carrier itself is responsible and that I should address my claim directly to Tarom. If they are correct, I fear that my case might be forgotten !
Comments please. Thanks for your time.
Nov 3, 2016, 6:27 am
#3
Join Date: Jul 2009
Location: mostly not far from AMS, otherwise NUE
Programs: FB Silver, Hilton Diamond
Posts: 2,381
To be more exact: Compensation is the responsibility of the operating carrier. The claim can be made with any airline, but if you want to see actual money it definitely helps to submit the claim to the one who's responsible 
Nov 3, 2016, 11:52 pm
#6
Join Date: Jul 2009
Location: mostly not far from AMS, otherwise NUE
Programs: FB Silver, Hilton Diamond
Posts: 2,381
That's why I was saying that it helps to send it to the carrier that's responsible, but nothing stops anyone from submitting a claim with any airline. Just as nothing stops anyone from claiming money from anyone for anything - but if you want money it makes sense to go to the one you have an actual legal standing against.