Is it just me?
Jun 13, 2005 | 10:14 am
#1
Original Poster
Join Date: May 2004
Location: CNX/AGP
Programs: AF/KL Flying Blue, SK Eurobonus, TG ROP, BA EC, QR Privilege Club, SQ Krisflyer
Posts: 358
Is it just me?
Apologies if this thread might have been better posted elswhere.
I had been FP Rouge for several years when my card expired in March 2005. I had, at that time, already qualified for another year at that membership level, but never received a new card.
When Flying Blue launched, I was able to see from the AF website that I had been allocated Gold membership of the new program. However I have not received a membership card, nor indeed any communication whatsoever from FB.
On trying to contact AF, I find that the telephone number has been changed from 0845 access to 0870 (more expensive), and that it is close to impossible to get through the automated menus to speak to a human. Emails sent to FB via the AF website have gone unanswered.
Am I getting paranoid? Have AF/KLM taken against me in some way? Is it just me colleagues, or are there others in the same boat?
I had been FP Rouge for several years when my card expired in March 2005. I had, at that time, already qualified for another year at that membership level, but never received a new card.
When Flying Blue launched, I was able to see from the AF website that I had been allocated Gold membership of the new program. However I have not received a membership card, nor indeed any communication whatsoever from FB.
On trying to contact AF, I find that the telephone number has been changed from 0845 access to 0870 (more expensive), and that it is close to impossible to get through the automated menus to speak to a human. Emails sent to FB via the AF website have gone unanswered.
Am I getting paranoid? Have AF/KLM taken against me in some way? Is it just me colleagues, or are there others in the same boat?
Jun 13, 2005 | 4:05 pm
#2
Join Date: Apr 2005
Programs: Flying Blue Platinum, Hilton Diamond
Posts: 79
You're not the only one!
I've been Rouge for several years too and I found that I am Platinum under FB. I still haven't got the FB card or kit. Or even a letter. Nothing.
Not to worry though. On my DL flights yesterday and today, the boarding pass said Skyteam Elite Plus under the FB number.
And don't even get me started with the FB service desk up in Canada! I was put on hold when I called. I was busy at work, so I put it on speakerphone and turned the volume down. I finally hung up after 3 hours of being on hold!
Luckily it's a free number here.
I've been Rouge for several years too and I found that I am Platinum under FB. I still haven't got the FB card or kit. Or even a letter. Nothing.
Not to worry though. On my DL flights yesterday and today, the boarding pass said Skyteam Elite Plus under the FB number.
And don't even get me started with the FB service desk up in Canada! I was put on hold when I called. I was busy at work, so I put it on speakerphone and turned the volume down. I finally hung up after 3 hours of being on hold!
Luckily it's a free number here.