I will NEVER fly Air France again. Abysmal service.
Mar 17, 2021, 7:30 am
#1
Original Poster
Join Date: Mar 2005
Posts: 21
I will NEVER fly Air France again. Abysmal service.
What a shame. Yes, things go wrong and mistakes happen. But when Air France take a year to respond to customer service queries with a completely unhelpful and blasé attitude, it makes me annoyed that I ever gave this company any money.
Mar 17, 2021, 11:53 am
#3
Join Date: Nov 2018
Location: BOD/CDG
Programs: Flying Blue
Posts: 177
Mar 17, 2021, 12:48 pm
#5
FlyerTalk Evangelist
Join Date: Jun 2013
Posts: 17,455
I guess I'm the other side of that coin. I've flown AF California to Europe my last 5 trips.
AF was so responsive last year when I had to drop a family trip booked for June 2020 ($14k worth of tickets refunded the day after I requested it - after the fights were cancelled of course).
In 2016, AF let me change, without hassle or charge at all, 6 econ tickets on a positioning flight because a schedule change had left us a 2 hour 2E - 2F xfr at CDG, and I wanted a minimum of 3.5 hours to avoid 'herding cats syndrome' (in the event, when we arrived 2F was under a closure for bomb threat and the extra 1.5 hours made all the difference.)
Maybe I was just lucky in agent roulette. But I'm a fan.
AF was so responsive last year when I had to drop a family trip booked for June 2020 ($14k worth of tickets refunded the day after I requested it - after the fights were cancelled of course).
In 2016, AF let me change, without hassle or charge at all, 6 econ tickets on a positioning flight because a schedule change had left us a 2 hour 2E - 2F xfr at CDG, and I wanted a minimum of 3.5 hours to avoid 'herding cats syndrome' (in the event, when we arrived 2F was under a closure for bomb threat and the extra 1.5 hours made all the difference.)
Maybe I was just lucky in agent roulette. But I'm a fan.
Mar 17, 2021, 1:10 pm
#6
Join Date: Dec 2019
Location: GRU/LIS
Programs: FB Platinum, Smiles/GOL Diamond, LATAM Black, ALL Platinum
Posts: 280
Please feel free to elaborate regarding your issues during the flight and with the credit of miles, also the communication channel you used to reach them. Maybe you will get some support here.
Mar 17, 2021, 2:52 pm
#9
Join Date: Nov 2017
Location: GOT
Programs: KL Plat
Posts: 484
Fortunately for you there are other airlines available. Unfortunately I can't guarantee they have better or worse customer service than AF. Good luck!
Mar 17, 2021, 2:54 pm
#10
Join Date: Jul 2009
Location: mostly not far from AMS, otherwise NUE
Programs: FB Silver, Hilton Diamond
Posts: 2,381
Mar 17, 2021, 3:52 pm
#11
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,740
Just an update: I flew Air France business class in the end. Never again. There were so many problems with the in-flight service. Wrong meals served, monitors and USB plugs not working, etc.
However, the biggest issue is the Air France customer service - miles not credited properly, flights cancelled due to COVID-19 with no clear communication from the airline and no replies to numerous emails I have sent them. It has now been 9 months. Unacceptable and disappointing.
However, the biggest issue is the Air France customer service - miles not credited properly, flights cancelled due to COVID-19 with no clear communication from the airline and no replies to numerous emails I have sent them. It has now been 9 months. Unacceptable and disappointing.
Mar 17, 2021, 4:28 pm
#13
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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