Got an email from "Travel Document"
Dec 9, 2019, 12:09 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,507
Got an email from "Travel Document"
This morning I got an email from "Travel Document" ([email protected]) with the contents of our return trip's reservation (we booked departing and returning separately) and a link at the bottom to "check your trip online". As far as I know neither me nor my travel companion requested such an email to be sent. It also doesn't look like anything changed with our reservation at first glance per the AF website. Has anyone had this happen before and is it indicative of anything potentially wrong?
Dec 9, 2019, 1:10 pm
#2
Join Date: Feb 2008
Programs: Flying Blue Platinum / Marriott Gold / Hilton Gold / IHG Platinum ... A former AA Platinum
Posts: 106
Amadeus is the ticketing engine that Air France uses ( along with many other airlines -- the other big one is SABRE)
If i look at my email, the emails generated by amadeus for Air France correspond to tickets I bought with the Platinum ticketing service -- some of them are awards. And no, there's nothing wrong with these emails. They just are not getting emailed from the @airfrance website pipeline.
If i look at my email, the emails generated by amadeus for Air France correspond to tickets I bought with the Platinum ticketing service -- some of them are awards. And no, there's nothing wrong with these emails. They just are not getting emailed from the @airfrance website pipeline.
Dec 10, 2019, 9:31 am
#3
Join Date: Sep 2012
Location: SEA, YVR
Programs: Alaska MVPG, Flying Blue Gold, BA Silver, Hilton Diamond, Hyatt Globalist
Posts: 568
This morning I got an email from "Travel Document" ([email protected]) with the contents of our return trip's reservation (we booked departing and returning separately) and a link at the bottom to "check your trip online". As far as I know neither me nor my travel companion requested such an email to be sent. It also doesn't look like anything changed with our reservation at first glance per the AF website. Has anyone had this happen before and is it indicative of anything potentially wrong?
Dec 10, 2019, 10:30 am
#4
FlyerTalk Evangelist
Original Poster
Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,507
- AF1017 (DUB-CDG) is now on an A320 instead of an A319, with an estimated arrival at 8:45 (vs. 9:00 before).
- AF72 (CDG-LAX) now leaves at 13:20 instead of 13:25 (arrival 16:05 instead of 16:10).
Dec 12, 2019, 2:29 am
#5
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,340
Yes agreed. Plus these messages are often sent as plain and encrypted mails while containing sensitive data.
I feel like with large changes they actually do send a AF-branded email informing the pax of the change. But perhaps since its such a minor update they just opted to have the GDS sent out an update. Still confusing though!
I feel like with large changes they actually do send a AF-branded email informing the pax of the change. But perhaps since its such a minor update they just opted to have the GDS sent out an update. Still confusing though!
Sep 26, 2023, 6:27 pm
#6
Join Date: Sep 2023
Posts: 1
Made purchase through Priceline, Got confirmation from ...amadeus
Got confirmation including seat selection (Paid extra of course) and now Priceline seems to know nothing about the seats. Don't know what to do next!
Suggestions? I have sent a "Reply" to itinerary@amadeus,com. " no response yet.
Thanks.
Suggestions? I have sent a "Reply" to itinerary@amadeus,com. " no response yet.
Thanks.
Sep 28, 2023, 11:44 am
#7
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,063
Replying to the confirmation email won't help you.