Ottawa MLL premature closing time ?
Apr 17, 2009, 1:25 pm
#16
Join Date: Dec 2007
Location: Body in Downtown YYZ, heart and mind elsewhere
Programs: UA 50K, refugee from AC E50K, Marriott Lifetime Plat
Posts: 5,133
So you think it's just fine and dandy to demean not just individuals but an entire country from whatever high perch you think you're on just because they understand that a venue closes at a certain time. Then you think that a company should engage in potentially unprofitable practices just to keep you happy.
Right ...
Right ...
Apr 18, 2009, 1:24 am
#17
Join Date: Feb 2001
Location: somewhere north of stateside...
Posts: 4,161
AC advertises MLL access as a benefit of an international Executive First ticket for departures from airports with a lounge.
Its faulty logic to say that AC only owes a J seat, and everything else is an optional benefit... if that logic is pulled out, the airline doesn't have to provide priority check-in or baggage, additional baggage allowance or even a meal, just a seat. Can't imagine there wouldn't be a lot of whining from anyone here if those things weren't provided, and I don't really see how the MLL issue is any different.
Passengers purchasing J tickets (particularly on international flights) should be advised if the MLL closes in advance of that flight departure as part of the purchase process. No one should have to dig out this information somewhere else and put it together.
Its faulty logic to say that AC only owes a J seat, and everything else is an optional benefit... if that logic is pulled out, the airline doesn't have to provide priority check-in or baggage, additional baggage allowance or even a meal, just a seat. Can't imagine there wouldn't be a lot of whining from anyone here if those things weren't provided, and I don't really see how the MLL issue is any different.
Passengers purchasing J tickets (particularly on international flights) should be advised if the MLL closes in advance of that flight departure as part of the purchase process. No one should have to dig out this information somewhere else and put it together.
Apr 18, 2009, 7:12 am
#18
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & 2MM/Bonvoy Gold/HHonors Diamond
Posts: 4,586
Again...
really?
It is an airport lounge. I know people have a hard time sitting in the departures area wiht other people, especially those who only fly in Y..."gasp!" but seriously...
You can slum it for the 30-45mins until you get into own little world..err..pod.
really?
It is an airport lounge. I know people have a hard time sitting in the departures area wiht other people, especially those who only fly in Y..."gasp!" but seriously...
You can slum it for the 30-45mins until you get into own little world..err..pod.
Apr 18, 2009, 7:24 am
#19
Join Date: Dec 2007
Programs: A3*G, AT Gold, National Exec Elite
Posts: 76
I think I would agree with the idea that MLLs should stay open until the vast majority of flights leave. That said, as it stands now, it closes before one of YOW's only two international flights (not including CRAs to the U.S. or charters south) depart, which is probably less than the ideal.
Then again, I wouldn't say Ottawa MLL staff are not considerate; many a time they've opened and I've gone into the MLL an hour before posted opening times for those pax headed on one of the early morning flights to YYZ.
Then again, I wouldn't say Ottawa MLL staff are not considerate; many a time they've opened and I've gone into the MLL an hour before posted opening times for those pax headed on one of the early morning flights to YYZ.
Apr 18, 2009, 10:40 am
#20
FlyerTalk Evangelist
Join Date: Nov 2002
Location: Chilling with penguins
Posts: 13,043
Originally Posted by Johnlathropa
AC is lucky to have your or my business. Luckier still that we fly J at the grossly inflated prices for not much by way of service or food, and/or that we purchase or earn some sort of Lounge admission card. It is not a "privilege" but a RIGHT which AC has attached to flying out of certain cities."
Originally Posted by Johnlathropa
AC should keep its Lounges open until the last flight leaves, period. I do recall that Halifax or Regina, perhaps other locations, have had self-service Lounges for which the check-in agent gave eligible pax a key code to gain admission. I have no problem with this - and it would seem a simple solution to avoid exorbitant staff costs at the less-busy airports and off-hours.
Apr 18, 2009, 10:47 pm
#21
Original Poster
Join Date: Jun 2001
Location: Toronto, ON, Canada
Posts: 165
Poor YOWkid, indulging in the phenomenon of transference. I never suggested AC staff had been rude to me; in fact, their personnel are overwhelmingly pleasant and hard-working, from what I can see and have experienced. Perhaps YOW has engendered different reactions, I don't know.
It is AC's cavalier policies towards its premium pax that annoy me - and I don't feel that I have to "deal with it," but rather, make my points and also suggest some alternatives (such as the example of the coded-entry self-service lounge).
It is AC's cavalier policies towards its premium pax that annoy me - and I don't feel that I have to "deal with it," but rather, make my points and also suggest some alternatives (such as the example of the coded-entry self-service lounge).
Apr 19, 2009, 9:06 am
#23
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,876
In my world "Lounge dragon" has become a pretty generic expression for the job, and should not necessarily be construed as pejorative.
Would Cerberus/Kerberos sound better to you?
Apr 19, 2009, 4:54 pm
#27
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,876
However can't you pay extra for lounge access when you buy your ticket these days? I would say if they collected money from you for lounge access and when you get there it's close, that would raise some issues, wouldn't it?