1000 bonus aeroplan miles with emerald club
Feb 4, 2008, 10:38 am
#46
Join Date: Nov 2006
Location: SJC
Programs: A3 *G, Marriott Plat, AS 75K
Posts: 995
I just got off the phone with National, my original contact Joe Hayes (Manager) is on a leave because of surgery and is not expected back until Feb 15th.
Spoke with another another manager on duty "RJ"... Since the 8 weeks has elapsed.. she has placed a message for their Canadian Marketing office to look into the matter and has forwarded the screen shot as reference. A answer is expected no later than Wednesday.
I'll keep at them. I'll report back.
Anyone interested in turning up the heat you can email "RJ"
[email protected] and type "1000 AEROPLAN BONUS" in the subject field.
FURTHER UPDATE
Just received a call back from RJ, she has heard back from Mark in the Canadian Marketing office. He apparently has a spread-sheet of all the members who enrolled before Nov 30th.
To confirm that you are on that list please email RJ at the email address above and provide your Emerald membership number along with your Aeroplan number. She will personally check with Mark and get back to you.
I have provided my info so I'm waiting now for a reply.
Hope this helps
Spoke with another another manager on duty "RJ"... Since the 8 weeks has elapsed.. she has placed a message for their Canadian Marketing office to look into the matter and has forwarded the screen shot as reference. A answer is expected no later than Wednesday.
I'll keep at them. I'll report back.
Anyone interested in turning up the heat you can email "RJ"
[email protected] and type "1000 AEROPLAN BONUS" in the subject field.
FURTHER UPDATE
Just received a call back from RJ, she has heard back from Mark in the Canadian Marketing office. He apparently has a spread-sheet of all the members who enrolled before Nov 30th.
To confirm that you are on that list please email RJ at the email address above and provide your Emerald membership number along with your Aeroplan number. She will personally check with Mark and get back to you.
I have provided my info so I'm waiting now for a reply.
Hope this helps
thanks, let's see if RJ actually responds!
Feb 4, 2008, 6:20 pm
#47
Join Date: Apr 2007
Location: YYZ
Programs: Aeroplan E, SPG Plat, Delta SM, AA
Posts: 65
Thanks imverge.
My e-mails (mine and Mrs 2muchfun) have been sent but subject line was "1,000 + 2,000 Aeroplan Bonus Miles promotion" (1,000 Emerald Club registration and 2,000 for first rental).
It will be nice to get confirmation that we are on their list, it would be nicer to know when they will credit the Miles and it would be even nicer if they would credit those
Miles right away so we can move to something else!!!
They have lost 3 rentals from me as I have boycotted based on them not delivering the Miles in an acceptable timely manner.
2muchfun
My e-mails (mine and Mrs 2muchfun) have been sent but subject line was "1,000 + 2,000 Aeroplan Bonus Miles promotion" (1,000 Emerald Club registration and 2,000 for first rental).
It will be nice to get confirmation that we are on their list, it would be nicer to know when they will credit the Miles and it would be even nicer if they would credit those
Miles right away so we can move to something else!!!They have lost 3 rentals from me as I have boycotted based on them not delivering the Miles in an acceptable timely manner.
2muchfun
Feb 5, 2008, 10:00 am
#48
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
Feb 5, 2008, 10:44 am
#49
Join Date: Nov 2006
Location: SJC
Programs: A3 *G, Marriott Plat, AS 75K
Posts: 995
yep. me too, I'm guessing you were one of the 5 people on got the e-mail...
Feb 6, 2008, 8:59 am
#53
Join Date: Feb 2007
Programs: AC Elite
Posts: 592
Just got this email:
This email is just to let you all know. I have forwarded all of your information over to our director of loyalty marketing for National car rental in Canada. He is checking on all this information and will get back to me. I will be keeping your email addresses and letting you know what I find out about your bonus miles. Thank you for using National Car Rental.
Argie Register
Manager on Duty
National Customer Service
800-468-3334
Argie Register
Manager on Duty
National Customer Service
800-468-3334
Feb 7, 2008, 1:51 pm
#55
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
So after waiting 72 hours for them to check my name against their list without a reply... (Does their system not have a search function) 
I decided to call The Director of Loyalty Management in Canada for National Car Rental. He is now personally looking into the situation and welcomes anyone who has not received the 1000 miles bonus to contact RJ in customer service: [email protected]
You will need to provide your Name, National Emerald Club number along with the Aeroplan number you used when you signed up.
In the email subject field please label it as: Aeroplan 1000 Bonus
I told Marc, that if this is not taken care of from this point forward in a timely manner, to govern himself accordingly.
National Car & Truck Rental
280 Attwell Dr
Malton, ON M9W 6K8, Canada
(416) 798-8802
I decided to call The Director of Loyalty Management in Canada for National Car Rental. He is now personally looking into the situation and welcomes anyone who has not received the 1000 miles bonus to contact RJ in customer service: [email protected]
You will need to provide your Name, National Emerald Club number along with the Aeroplan number you used when you signed up.
In the email subject field please label it as: Aeroplan 1000 Bonus
I told Marc, that if this is not taken care of from this point forward in a timely manner, to govern himself accordingly.
National Car & Truck Rental
280 Attwell Dr
Malton, ON M9W 6K8, Canada
(416) 798-8802
Last edited by imverge; Feb 22, 2008 at 8:16 am
Feb 8, 2008, 8:30 pm
#57
Join Date: Jun 2007
Location: New Zealand
Programs: AC Aeroplan, ANZ Airpoints
Posts: 43
just an additional bit of info on this topic:
I got exactly the same email (identical wording) from someone else at National (Kathy B) in October when I complained ( I enrolled last august) and still have not seen my 1000 enrolment points or my points for the car I rented.
Do I ever want to use National again?? NEVER
I got exactly the same email (identical wording) from someone else at National (Kathy B) in October when I complained ( I enrolled last august) and still have not seen my 1000 enrolment points or my points for the car I rented.
Do I ever want to use National again?? NEVER
Feb 12, 2008, 6:17 pm
#59
FlyerTalk Evangelist
Join Date: Nov 2002
Location: Chilling with penguins
Posts: 13,043
So after waiting 72 hours for them to check my name against their list without a reply... (Does their system not have a search function)
I decided to call Marc Vitalis The Director of Loyalty Management in Canada for National Car Rental. He is now personally looking into the situation and welcomes anyone who has not received the 1000 miles bonus to contact RJ in customer service: [email protected]
You will need to provide your Name, National Emerald Club number along with the Aeroplan number you used when you signed up.
In the email subject field please label it as: Aeroplan 1000 Bonus
I told Marc, that if this is not taken care of from this point forward in a timely manner, to govern himself accordingly.
National Car & Truck Rental
280 Attwell Dr
Malton, ON M9W 6K8, Canada
(416) 798-8802
I decided to call Marc Vitalis The Director of Loyalty Management in Canada for National Car Rental. He is now personally looking into the situation and welcomes anyone who has not received the 1000 miles bonus to contact RJ in customer service: [email protected]
You will need to provide your Name, National Emerald Club number along with the Aeroplan number you used when you signed up.
In the email subject field please label it as: Aeroplan 1000 Bonus
I told Marc, that if this is not taken care of from this point forward in a timely manner, to govern himself accordingly.
National Car & Truck Rental
280 Attwell Dr
Malton, ON M9W 6K8, Canada
(416) 798-8802
Feb 13, 2008, 2:57 pm
#60
Join Date: May 2006
Posts: 26
All I ever got from National was this Email:
Dear Mr. XXX,
We are working with Air Canada to get these bonus miles posted as soon as possible. Thank you for your patience in this matter.
Argie Register
Manager on Duty
National Car Customer Service
Dear Mr. XXX,
We are working with Air Canada to get these bonus miles posted as soon as possible. Thank you for your patience in this matter.
Argie Register
Manager on Duty
National Car Customer Service