aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Jan 25, 2016, 10:56 pm
#2026
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,783
Yes, it's routine maintenance. Haven't you seen the schedule posted on the site, not to mention the warnings displayed on all parts of the site in the hours leading up to the shutdown?
Oh, no, wait, that's every other website of every other frigging company on the Internet!!!
(I was also trying to plan some trips when it shut down, so I'm not best pleased at the moment).
Oh, no, wait, that's every other website of every other frigging company on the Internet!!!
(I was also trying to plan some trips when it shut down, so I'm not best pleased at the moment).
Jan 25, 2016, 11:38 pm
#2027
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,365
Holy useless turtle, Batman!
Like... at first I laughed. Because there are so many warnings that I got tired of reading them.
For the record, this is a Latitude FP booking that I just made, and requested an upgrade for (waitlisted) with eUps.
But here's the best part.
It won't let me select a seat.
I'm a Super Elite on a Y fare, but because it's a flight pass (or waitlisted?), I have to call in.
Edit: And the upgrade system broke for my return trip, so I had to call in to select a seat on the outbound (I already had 21C which is as good as it gets on SFO-YVR
), and to do the upgrade for the return.
Edit 2: The agent on the phone said they've been having problems all day, and was not at all surprised I'd had issues.
Like... at first I laughed. Because there are so many warnings that I got tired of reading them.
For the record, this is a Latitude FP booking that I just made, and requested an upgrade for (waitlisted) with eUps.
But here's the best part.
It won't let me select a seat.
I'm a Super Elite on a Y fare, but because it's a flight pass (or waitlisted?), I have to call in.
Edit: And the upgrade system broke for my return trip, so I had to call in to select a seat on the outbound (I already had 21C which is as good as it gets on SFO-YVR
), and to do the upgrade for the return.Edit 2: The agent on the phone said they've been having problems all day, and was not at all surprised I'd had issues.
Last edited by canadiancow; Jan 26, 2016 at 12:21 am
Jan 26, 2016, 11:48 am
#2028
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,783
Anyone else having problems with the eUp site? I can sign in but once I do, none of the links do anything.
No, wait. On Chrome, I can sign in and not hit any of the other links/buttons. But in IE, I can use all the functions but never pull up the sign-in window.
No, wait. On Chrome, I can sign in and not hit any of the other links/buttons. But in IE, I can use all the functions but never pull up the sign-in window.
Jan 26, 2016, 1:25 pm
#2029
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,412
Pretty sure IE was the dominating browser in the 90's so it just makes sense to only optimize the website for that, right?
Jan 26, 2016, 3:47 pm
#2030
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,365
My problem was the same as yours - none of the links/buttons worked.
So I called and had them upgrade me.
Jan 26, 2016, 3:49 pm
#2031
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
Chrome on the eup site hasn't worked for at least 6 months (had this problem). Safari works.
Jan 26, 2016, 5:14 pm
#2032
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,365
And it's always been possible for me to check my history, etc.
Jan 26, 2016, 5:34 pm
#2033
Join Date: Aug 2009
Location: YLW
Programs: AC- SE100 1MM, Hilton Diamond, Marriott Platinum, National Executive, Nexus/GE
Posts: 4,319
From my commodore 64 I have always used the best web browser ever, IE and I have never had an issue with the worlds best airline web site
Jan 26, 2016, 8:01 pm
#2034
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,783
Maybe on a Crapple computer, but on PC, I used the eUp site successfully less than a week ago with Chrome. And in fact it's working again now.
Jan 26, 2016, 8:51 pm
#2035
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
Fair enough, let me be more specific. On my Macbook pro 2015 10.11.4 (and 10.11.3) using Chrome it has not worked for many many months. It doesn't let me click on any tab other than the default one it goes to (request an upgrade). Safari works, Firefox works, etc.
Jan 26, 2016, 8:58 pm
#2036
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,783
Just one more reason not to use a Mac 
Jan 26, 2016, 9:29 pm
#2037
Join Date: May 2001
Location: YVR
Programs: AC SEMM
Posts: 2,072
eUpgrade pages haven't worked correctly using a Macbook Air on Chrome for months. Kinda crazy considering Chrome is the number one browser.
Jan 26, 2016, 10:25 pm
#2038
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,365
We are currently experiencing a high volume of visits to our website. As such, Altitude Qualifying Dollar (AQD) information may not be available at this time. Please check back again later to view your AQD tracker and recent transactions.
Jan 26, 2016, 10:33 pm
#2039
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,412
Jan 27, 2016, 1:52 am
#2040
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759