upgrade function not working for OLCI
Nov 20, 2006 | 10:11 pm
#1
Original Poster
Join Date: Dec 2002
Location: YYZ/YOW
Programs: AC SE 2MM * DL MM * HH Diamond * Marriott Lifetime Titanium * Queen's '92
Posts: 5,986
upgrade function not working for OLCI
On AC858 Tuesday night.
It is not Tuesday, 12:09AM. I went to do OLCI.
No upgrade button.
Called the SE desk: you are on the waitlist. I explained that it gets reset day of flight. Nothing they can do.
I don't want to call India, as I will no doubt be told to eat cookies and that there is no such thing as upgrades on this route, or some such.
The flight is down to J5...
Ideas, anyone? Why would this not be working? Anyone else had it? I am on an "A" fare, which to the UK is upgradeable with SSWU.
Simon
It is not Tuesday, 12:09AM. I went to do OLCI.
No upgrade button.
Called the SE desk: you are on the waitlist. I explained that it gets reset day of flight. Nothing they can do.
I don't want to call India, as I will no doubt be told to eat cookies and that there is no such thing as upgrades on this route, or some such.
The flight is down to J5...
Ideas, anyone? Why would this not be working? Anyone else had it? I am on an "A" fare, which to the UK is upgradeable with SSWU.
Simon
Nov 20, 2006 | 11:01 pm
#2
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 25,045
Call the SE desk again. Maybe the next person will be more knowledgeable?
And call India too. If only to make them aware of how clueless they are. And who knows, you might be lucky and hit someone who dealt with the same issue?
And call India too. If only to make them aware of how clueless they are. And who knows, you might be lucky and hit someone who dealt with the same issue?
Last edited by Stranger; Nov 21, 2006 at 3:02 pm
Nov 21, 2006 | 5:34 am
#3
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,646
Originally Posted by Stranger
And call India too. If only to make them feel like s*h*i*t if they are clueless.
Are you that nasty with everyone?
Back to the topic: I've hardly ever had the upgrade button when I check in for my flights. I notice it more when there is an AC Jazz flight as the first segment where no J is offered.
Nov 21, 2006 | 7:32 am
#5
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 25,045
Originally Posted by ChrisA330
Wow...that's nice. They're doing what they were trained to do. Do you think the hundreds of thousands of Indians like being crapped on all night by rude North Americans just for doing their job? They don't want to make you're life difficult...
Are you that nasty with everyone?
Back to the topic: I've hardly ever had the upgrade button when I check in for my flights. I notice it more when there is an AC Jazz flight as the first segment where no J is offered.
Are you that nasty with everyone?
Back to the topic: I've hardly ever had the upgrade button when I check in for my flights. I notice it more when there is an AC Jazz flight as the first segment where no J is offered.
Reread my post: *if they are clueless.* Nothing personal there. Nothing to do with their race or location.
If the issue is training or rather lack thereoff, again not my problem. It's all an internal AC problem.
Nov 21, 2006 | 7:56 am
#6
Join Date: Mar 2006
Location: YYZ
Programs: AC*SE, AA Plat, SPG Plat, HH Diamond, PC Plat Ambassador, Hyatt Diamond, Fairmont Plat
Posts: 1,187
Simon - is the booking in question a flight pass booking? If so, I always upgrade from the flight pass page (never the check-in page). I find the check-in upgrade function to be unreliable. Also, once in a while something goes wonky with the record and the upgrade button doesn't show or the system returns an error when I try to upgrade.... in those cases, I simply cancel my first booking and rebook the same itinerary - works every time. Of course, I wouldn't recommend this strategy if the flight is already oversold...
SG
SG
Nov 21, 2006 | 9:27 am
#7
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,224
Originally Posted by Stranger
Call the SE desk again. Maybe the next person will be more knowledgeable?
Nov 21, 2006 | 10:17 am
#8
Original Poster
Join Date: Dec 2002
Location: YYZ/YOW
Programs: AC SE 2MM * DL MM * HH Diamond * Marriott Lifetime Titanium * Queen's '92
Posts: 5,986
Originally Posted by The Lev
How about phoning the Concierge office in YYZ and see if they can do something to manually put you on the airport u/g list?
Luckily someone else noticed my dilemna and made sure I got on the list ^
Simon
Nov 21, 2006 | 6:29 pm
#9
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,783
Just to confirm:
The I availability was greater than "0" - when you tried to upgrade on-line?
If so, does the on-line check in feature consistently give the upgrade feature? If so, is the upgrade feature available at the same times that the online checkin feature is available?
If the telephone reservations agent can not upgrade at 12:09 AM, does that mean that I = 0, and that is why the online checkin feature did not work?
PS-I did read the last post - but I am asking these questions from a generic perspective.
The I availability was greater than "0" - when you tried to upgrade on-line?
If so, does the on-line check in feature consistently give the upgrade feature? If so, is the upgrade feature available at the same times that the online checkin feature is available?
If the telephone reservations agent can not upgrade at 12:09 AM, does that mean that I = 0, and that is why the online checkin feature did not work?
PS-I did read the last post - but I am asking these questions from a generic perspective.
Nov 23, 2006 | 6:23 am
#10
Original Poster
Join Date: Dec 2002
Location: YYZ/YOW
Programs: AC SE 2MM * DL MM * HH Diamond * Marriott Lifetime Titanium * Queen's '92
Posts: 5,986
If I=0, it will put you on the "priority" waitlist.
I just did this for a flight FRA-YYZ tomorrow, and it worked just fine.
There is obviously a bug somewhere in the process, and I am wondering if it is because the OLCI does not recognize an "A" fare from an international destination as upgradeable... to LHR it is.
Simon
I just did this for a flight FRA-YYZ tomorrow, and it worked just fine.
There is obviously a bug somewhere in the process, and I am wondering if it is because the OLCI does not recognize an "A" fare from an international destination as upgradeable... to LHR it is.
Simon