Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,783
Just to confirm:
The I availability was greater than "0" - when you tried to upgrade on-line?
If so, does the on-line check in feature consistently give the upgrade feature? If so, is the upgrade feature available at the same times that the online checkin feature is available?
If the telephone reservations agent can not upgrade at 12:09 AM, does that mean that I = 0, and that is why the online checkin feature did not work?
PS-I did read the last post - but I am asking these questions from a generic perspective.