Threshold bonus
Nov 1, 2006, 9:12 am
#1
Original Poster
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,277
Threshold bonus
So I went online to select my 150 K threshold bonus, selected the 35K
points, and expected to see them in my account soon.
Instead, I got an immed email that says:
Dear IluvSQ:
Thank you for choosing your 2006 Air Canada Super Eliteｮ privileges online洋aking your Air Canada travel experience more rewarding than ever before. A package containing your choices is now in the mail.
Here are the exclusive privileges you selected to personalize your
Air Canada experience:
35,000 Bonus Aeroplan Miles
Your privileges are in addition to the benefits that you enjoy with Air Canada Super Elite status.
Within three to four weeks, be sure to check your mailbox to see if you've received them.
To see everything Air Canada and Aeroplanｮ have to offer you, visit your exclusive "Top Tier - Benefit" section at aeroplan.com預nd you'll discover how your Air Canada Super Elite status can make a world of difference to your travel experience.
Thank you for choosing Air Canada and Aeroplan.
I wonder, are they going to mail these points to me one by one, or
after I get these points in the mail, what do I do to use them?
Do I mail them back to AP and ask for them to be credited, or can I
take them and buy a toaster at Future Shop?
I mean, guys, automated responses are fine, but at least tailor them
so that they are appropriate to the action!
points, and expected to see them in my account soon.
Instead, I got an immed email that says:
Dear IluvSQ:
Thank you for choosing your 2006 Air Canada Super Eliteｮ privileges online洋aking your Air Canada travel experience more rewarding than ever before. A package containing your choices is now in the mail.
Here are the exclusive privileges you selected to personalize your
Air Canada experience:
35,000 Bonus Aeroplan Miles
Your privileges are in addition to the benefits that you enjoy with Air Canada Super Elite status.
Within three to four weeks, be sure to check your mailbox to see if you've received them.
To see everything Air Canada and Aeroplanｮ have to offer you, visit your exclusive "Top Tier - Benefit" section at aeroplan.com預nd you'll discover how your Air Canada Super Elite status can make a world of difference to your travel experience.
Thank you for choosing Air Canada and Aeroplan.
I wonder, are they going to mail these points to me one by one, or
after I get these points in the mail, what do I do to use them?
Do I mail them back to AP and ask for them to be credited, or can I
take them and buy a toaster at Future Shop?
I mean, guys, automated responses are fine, but at least tailor them
so that they are appropriate to the action!
Nov 1, 2006, 3:35 pm
#3
Join Date: Feb 2003
Location: FRA
Programs: AC SE 1MM, UA 1K, Hilton Lifetime Diamond, Marriott Gold Elite, Hertz PC
Posts: 2,943
I got the same e-mail, it's really just a standard text they use for all gifts. I fully agree with you, after reaching 150k status miles you can expect a more tailored one. It took three days for the miles to show up on my account.
Dec 18, 2006, 10:30 pm
#5
Join Date: Jan 2005
Location: YUL
Programs: AC SE, UA PE, HH Diamond, SPG Plat, Marriott Gold
Posts: 580
Oops, I just check my account and I can choose it. The option is just burried within the 2007 threshold section.
But I cannot complete the steps as it gave me an error.
But I cannot complete the steps as it gave me an error.
Dec 19, 2006, 6:14 pm
#7
Join Date: Jan 2005
Location: YUL
Programs: AC SE, UA PE, HH Diamond, SPG Plat, Marriott Gold
Posts: 580
You can access it though the "Air Canada Top Tier" link. It will now show the 2007 top tier choice but if you click on the "Learn more" link in the Threshold Gift section, you will be able to access the 2006 Threshold Gift choices. From there, you can make your choice. However it does not work for me though.
Dec 19, 2006, 7:55 pm
#9
Join Date: Mar 1999
Location: Ottawa, Canada.
Programs: AC*SE 2MM, Marriott*Plutonium Lifetime, other stuff
Posts: 486
Whereas they went through the pantomime of taking my Aeroplan number and my choice on the phone and promised me the miles would be in my account the next day.....
.....which of course didn't happen.
Seriously, if anybody at Air Canada is listening, these aren't even standard SEs, these are by definition your VERY BEST CUSTOMERS. Why, under any rational circumstances, would you jerk us around?
.....which of course didn't happen.
Seriously, if anybody at Air Canada is listening, these aren't even standard SEs, these are by definition your VERY BEST CUSTOMERS. Why, under any rational circumstances, would you jerk us around?
Dec 23, 2006, 8:54 am
#10
Join Date: Sep 2006
Location: YOW
Programs: AC*SEMM, *G, Hilton Diamond, Marriott Gold
Posts: 899
Here's what they say on the AE site2007 Air Canada Super Elite members can select Threshold Bonus Gifts at various Air Canada Status Mile levels.
An exciting world of exclusive Threshold Bonus Gifts - from gift certificates, shopping sprees or all-inclusive vacation packages to thousands and thousands of Bonus Aeroplan Miles - awaits Super Elite members. The more they fly with Air Canada and Star Alliance airlines worldwide, the more gifts they can enjoy.
For more information...
Complete details will be available on March 1, 2007 - when we officially launch our 2007 Threshold Bonus Gift program.
The 2006 selection gifts process is temporarily not available. Please visit us in early January 2007.
Jan 11, 2007, 6:15 pm
#12
Join Date: Mar 1999
Location: Ottawa, Canada.
Programs: AC*SE 2MM, Marriott*Plutonium Lifetime, other stuff
Posts: 486
Jan 21, 2007, 6:14 pm
#15
Join Date: Dec 2006
Programs: AC-SE
Posts: 11
I've been waiting to claim my 40,000 mile bonus since mid-december
What if I needed those points to claim a well deserved bonus for having hauled my but for over 200,000 miles this year with AC?
The biggest rule in business is that you don't screw the ones that keep you in business.
The site says it will be fixed in early january. E-mail responses tell me that they are aware and are fixing it.
Why not just call or e-mail and manually put in our rewards.
All we want is what is due us.
Great loyalty building AC!!
Let them tell Bob Milton that he doesn't get his paycheck in January because of a computer error! let's see how wuickly they fix that one!
The biggest rule in business is that you don't screw the ones that keep you in business.
The site says it will be fixed in early january. E-mail responses tell me that they are aware and are fixing it.
Why not just call or e-mail and manually put in our rewards.
All we want is what is due us.
Great loyalty building AC!!
Let them tell Bob Milton that he doesn't get his paycheck in January because of a computer error! let's see how wuickly they fix that one!