AC Jazz 8004 on Sept. 5
Sep 6, 2006, 8:53 pm
#1
Original Poster
Join Date: Mar 2006
Location: Lone Tree, CO
Programs: United Mileage Plus, BA Executive Club, Hyatt Gold Passport
Posts: 752
AC Jazz 8004 on Sept. 5
My wife and I were on AC Jazz 8004 when the Jazz computer problem started shortly after noon yesterday. We were next in line for take off and then the pilot comes on and says we're going back to the gate because of a computer problem. It got worse from there.
We were kept on the plane at the gate for over two hours.
AC staff left us to fend for ourselves in the remote secure area for DCA flights. No one came to tell us anything. The agent who offloaded our plane told us to go to the CEO's house and ask him because he gets paid the big money. The agent left and didn't come back.
We had to wait for AC to send another agent to board the next DCA flight. When we told her we were refugees from the 11:30 AM flight it was news to her. She was the one bright shining star in all of this. She should teach a class in crowd management. She escorted us all to the AC special services counter. Unfortunately, AC told us we would have to rebook by courtesy phone and then get our bags and hotel vouchers.
Our bags were left on the plane and AC didn't take them off until 6:30 PM when a near riot broke out.
The United counter wasn't much help. We were traveling on a UA issued ticket, but they told us to go talk to AC and refused to help.
AC only had ONE agent processing hotel vouchers. We were given a voucher for the Travelodge Southwest. We weren't lucky enough to get the Hilton like the passengers in front of us. We waited an hour for a hotel shuttle that never came. We were told that AC had sent more pax to the hotel than they could handle and not to expect a shuttle anytime soon. We finally gave up and returned to the Royal York where we had stayed the previous three nights. By the time we'd left, we'd been at YYZ for ten hours!
I wrote United asking for compensation since they issued the ticket. I hope their Customer Relations treats us better than the UA counter at YYZ did. Still, I think I may have better luck getting something from UA than AC.
We were kept on the plane at the gate for over two hours.
AC staff left us to fend for ourselves in the remote secure area for DCA flights. No one came to tell us anything. The agent who offloaded our plane told us to go to the CEO's house and ask him because he gets paid the big money. The agent left and didn't come back.
We had to wait for AC to send another agent to board the next DCA flight. When we told her we were refugees from the 11:30 AM flight it was news to her. She was the one bright shining star in all of this. She should teach a class in crowd management. She escorted us all to the AC special services counter. Unfortunately, AC told us we would have to rebook by courtesy phone and then get our bags and hotel vouchers.
Our bags were left on the plane and AC didn't take them off until 6:30 PM when a near riot broke out.
The United counter wasn't much help. We were traveling on a UA issued ticket, but they told us to go talk to AC and refused to help.
AC only had ONE agent processing hotel vouchers. We were given a voucher for the Travelodge Southwest. We weren't lucky enough to get the Hilton like the passengers in front of us. We waited an hour for a hotel shuttle that never came. We were told that AC had sent more pax to the hotel than they could handle and not to expect a shuttle anytime soon. We finally gave up and returned to the Royal York where we had stayed the previous three nights. By the time we'd left, we'd been at YYZ for ten hours!
I wrote United asking for compensation since they issued the ticket. I hope their Customer Relations treats us better than the UA counter at YYZ did. Still, I think I may have better luck getting something from UA than AC.
