acurrie

Don't know if the rest of you high-rollers on this forum ever fly coach , but...

I bought two "non-stop" tickets from Toronto to Shanghai for my girlfriend's birthday back in February. I should have known there'd be trouble when AC called with a flight change in April. When we finally flew last week, I was quite surprised to find that there was a 90-minute stopover in Vancouver. This meant that for the first and last 5 hours of our international flight the only food we could eat was the awful Harvey's and Subway slop that we had to pay for. Even worse, the aircraft was a beat-up Boeing 763, with a busted sink that sprayed hot water all over me on the way there, and another bathroom that was closed off for the entire flight back.

I've flown AC to Hong Kong and Tokyo a couple of times, and have never had such a bad experience. Is August considered low season for the YYZ-PVG route? The overseas portions of our flight seemed pretty cram-packed to me...

negotiator

I could be corrected, but if AC added a stop in YVR when you purchased a 'non-stop' ticket, then you could have demanded (without charge) that you and your partner be put on another flight without the stop!

As for the disrepair of the 767, AC is currently upgrading the fleet and obviously your aircraft had yet to be serviced.

FLYACYYZ

Just wondering if there was some confusion between the terms "direct" and "non-stop". AC's YYZ-PVG non-stop service operates three times weekly, and the days have remained consistent since it's inauguration in mid-June. On the days where the non-stop doesn't operate, AC037/038 makes 1-stop in Vancouver.

Westbound in August (YYZ>PVG) loads are moderate given the intense heat in PVG during that time of year, while the return flights are jam-packed. Hope your next experience is more positive.

why fly

AC international planes are in very rough shape......[ new planes and seats for 2008] however, write or send an email to AC hopefully they will so somthing....

Andrew Yiu

AC037/038 YYZPVGYYZ were always one stop flights. I am not sure how you booked it but on the website, it clearly states Stops = 1. So it wasn't something that was added in afterwards. The nonstop YYZPVG uses a different flight number (AC087/088).

acurrie

Ok, in reviewing my email confirmation I now see what happened... In April AC inexplicably bumped me from 87/88 to 37/38. I guess I should've complained at the time...

yyzgigi

Andrew, it used to be that on the domestic portion of an international flight that they did not have BOB, but instead full free meal service. Given the complaints of the OP has this now changed and if so when? Despite the confusion this may have caused for some domestic passengers it was definitely the right choice for the international customers.

FLYACYYZ

All Continental North American flights including the domestic portion of 37/38 have B.O.B offered on the flight.

mikew44

I flew AC37 in late February of this year only on the domestic portion YYZ-YVR in Y, and EVERYONE got a free full breakfast. The FA said it only happens on that flight as it continues to PVG and the international passengers are entitled to a meal, but it's easier if they give it to everyone. I'm not sure if that has since changed though. I remember the seats and plane were in horrible condition (we were delayed a little bit as an overhead compartment would not stay closed and had to be taped shut) but the service on that particular flight was excellent.

-mike

cslusarc

When will AC nonstop YYZ-PVG go daily? Next summer or in 2008?

why fly

When AC get enough planes.... however it might also be a load issue??? This is a new route.... hopefully AC is making money so we can skip the dreaded stop in YVR.