I've only sat in the back twice this year thank God...
 

as I was travelling on points with tout la famille and was unable to get three seats up front from YOW to YWG. On that trip, Baby CL got all of the attention from the AC agents/crew.

who cares...

I prefer they spend their time trying to make the antiquated VOD work, or make sure my steak isn't cooked into something resembling my jacket.

VOD = couldn't care less, as I bring my own.

Name = so so on domestic/transborder when up front (never on the Barbie Plane for Dwarves (TM) :D ) -- most of the time on international flights unless it's a "I hate youngish looking passengers" crew, in which case the rest of the J cabin gets greeted instead.

I find wearing a cool pair of sunglasses helps :D :cool:

Its a good thing you introduced yourself at the MLL the last time we met.
Did not recognize you without your cool shades. :p ;) :D

Always greeted by name.
Oops, you meant on AC, sorry, I thought you were asking about SQ! ;)

Just walked into the YUL MLL and was greeted by concierges Chantale, Nathalie and Sheila who said "Oh, Mr. NordsFan AGAIN ! Please show us your BP and SE card for ID purposes; nah, just joking !" :D

almost every time they have a look about them as if they don't want to say anything to me, however as soon as they see the BP they almost always say welcome aboard Mr. Shore9, even pronounce my last name right as well. And I am often wearing shorts and a T-shirt :D . I guess it's just the luck of the draw.

But how do you get on with an alpha-numeric family name?

Or is it spelt in your passport spell it Shorenine? :)

The topic of being referred to by name should perhaps be a topic to be discussed at the YYZ DO. Referral by name would be easier in the front cabin.

I must be the odd one out (like that's a surprise) as I'd just as soon be anonymous. I appreciate that the FAs/GAs/etc are trying to improve my "experience" but being called by name doesn't really do anything for me.

Actually it kinda makes me feel like I'm talking to a judge or a Revenue Canada auditor.

It does nothing for me to be called by name.

It is humorous when the FA has to read it from a list.

When they call me by name I look at them to see if I am supposed to know who they are.

It is not as bad as WestJet where the checkin agent is forced to use one's FIRST name.

My feeling on the topic is that the act of being "recognized" does nothing for the recipient in a tangible fashion, but it demonstrates that the service provider does value the patronage because they have made an effort to do so.

When I walk into a store or restaurant, I expect to be looked in the eye, get a smile and a verbal welcome. When paying and leaving I expect a "thank you", not a "here ya go" as they toss me a receipt. I own a service business, and train my staff to deliver what is called "high touch" service. Even a scripted conversation demonstrates that management recognizes service and puts the effort into scripting and training the staff. On AA, every flight on arrival, you get a "We know you have a choice in air travel, and would like to thank you for choosing American". PA annoucement. Is it as phony as a 3 dollar bill? Yeah, probably, but I commend AA for scripting and requiring it.

Maybe this topic (and thread and all the posts) seems a bit trivial, and on its own, it is, but I think you learn a lot about a company and its dedication to a service ethic by these simple, but oft overlooked small touches!

You hit it on the nail, IMHO. Also, in addition to AA, UA makes a similar announcement with "We know you have a choice..."