Missing miles?
Aug 9, 2005 | 8:30 am
#1
Original Poster
Join Date: Feb 2005
Programs: AC*SE
Posts: 453
Missing miles?
I've tried searching for this information, but the FT search function keeps giving me a page cannot be displayed error...
What is everyone's experience of how long it usually takes for missing miles to be credited after mailing one's boarding pass to the Aeroplan centre?
The miles have not posted for my August 3rd LHR-YYZ flight, and my experience is that if they aren't there within three days, they probably aren't going to show up. I've let most of my missing miles slide this year, since they were all for YYC-YVR flights and didn't seem worth following up on, but I'd hate to miss out on 3,500 status miles.
Also, why is it that it NEVER WORKS when I try to credit missing miles online?
What is everyone's experience of how long it usually takes for missing miles to be credited after mailing one's boarding pass to the Aeroplan centre?
The miles have not posted for my August 3rd LHR-YYZ flight, and my experience is that if they aren't there within three days, they probably aren't going to show up. I've let most of my missing miles slide this year, since they were all for YYC-YVR flights and didn't seem worth following up on, but I'd hate to miss out on 3,500 status miles.
Also, why is it that it NEVER WORKS when I try to credit missing miles online?
Last edited by ReluctantCanadian; Aug 9, 2005 at 8:39 am Reason: Added comment re. online crediting of miles
Aug 9, 2005 | 8:34 am
#2
FlyerTalk Evangelist
Join Date: Mar 2000
Location: Southern Alberta
Posts: 20,547
I send in a boarding pass for a missing flight ORD-LHR and it took six weeks to show up in my account.
I was preparing to send in duplicate as I had concluded that the documents were lost.
I was preparing to send in duplicate as I had concluded that the documents were lost.
Aug 9, 2005 | 8:37 am
#3
Join Date: Jun 2001
Location: YUL-YQB-BTV
Programs: SPG-Marriott Titanium Elite
Posts: 4,356
Originally Posted by ReluctantCanadian
I've tried searching for this information, but the FT search function keeps giving me a page cannot be displayed error...
What is everyone's experience of how long it usually takes for missing miles to be credited after mailing one's boarding pass to the Aeroplan centre?
The miles have not posted for my August 3rd LHR-YYZ flight, and my experience is that if they aren't there within three days, they probably aren't going to show up. I've let most of my missing miles slide this year, since they were all for YYC-YVR flights and didn't seem worth following up on, but I'd hate to miss out on 3,500 status miles.
What is everyone's experience of how long it usually takes for missing miles to be credited after mailing one's boarding pass to the Aeroplan centre?
The miles have not posted for my August 3rd LHR-YYZ flight, and my experience is that if they aren't there within three days, they probably aren't going to show up. I've let most of my missing miles slide this year, since they were all for YYC-YVR flights and didn't seem worth following up on, but I'd hate to miss out on 3,500 status miles.
) Got my miles the day after. You may want to call earlier, specially if you are in need of the 3500 miles for an award tix...
Aug 9, 2005 | 8:46 am
#4
Join Date: Jul 2001
Location: YYC
Programs: AC Basic, UA MP Gold, Marriott Gold Elite, SPG Gold, Amex Platinum
Posts: 3,012
I'm in the same boat
Reluctant Canadian, I have the same problem. I travelled LGA-ORD-YVR the morning of Aug3. I was transferred over to UA because AC705 (LGA-YYZ) was cancelled due to the AF incident on Aug2.
I kept absolutely all my paperwork, UA BP and the AC printed material. I was thinking of waiting two-three weeks for to see if something posts. However I don't need the miles for a threshold bonus.
My YVR-YYC from Aug7 has posted this morning, so I am thinking my LGA-ORD-YVR leg will be a mail in.
I kept absolutely all my paperwork, UA BP and the AC printed material. I was thinking of waiting two-three weeks for to see if something posts. However I don't need the miles for a threshold bonus.
My YVR-YYC from Aug7 has posted this morning, so I am thinking my LGA-ORD-YVR leg will be a mail in.
Aug 9, 2005 | 9:04 am
#5
Join Date: Jan 2005
Location: YUL
Posts: 582
It took around 4-6 weeks after I have sent in the boarding passes to AE. For redirect or changed flights on AC, UA or US, the miles always made it into my account within a week (note: my AE number always appear on all of the issued boarding passes).
Aug 9, 2005 | 9:18 am
#6
Original Poster
Join Date: Feb 2005
Programs: AC*SE
Posts: 453
Originally Posted by Super Larry
You may want to call earlier, specially if you are in need of the 3500 miles for an award tix...
Sep 7, 2005 | 9:42 am
#7
Original Poster
Join Date: Feb 2005
Programs: AC*SE
Posts: 453
Nearly a month after I sent in my boarding pass, and still no sign of the missing miles in my account. There has to be a way to make this process more efficient. I suppose I should just call and see if the agent can do it...
Sep 7, 2005 | 9:49 am
#8
Join Date: Jun 2001
Location: YUL-YQB-BTV
Programs: SPG-Marriott Titanium Elite
Posts: 4,356
Originally Posted by ReluctantCanadian
Nearly a month after I sent in my boarding pass, and still no sign of the missing miles in my account. There has to be a way to make this process more efficient. I suppose I should just call and see if the agent can do it...
Sep 7, 2005 | 10:51 am
#9
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 18,474
Originally Posted by ReluctantCanadian
Nearly a month after I sent in my boarding pass, and still no sign of the missing miles in my account. There has to be a way to make this process more efficient. I suppose I should just call and see if the agent can do it...
Sep 7, 2005 | 11:09 am
#10
Original Poster
Join Date: Feb 2005
Programs: AC*SE
Posts: 453
Originally Posted by Super Larry
Not only the can but they will, and it shouldn't be too hard!! Keep us posted!
Sep 7, 2005 | 11:16 am
#11
Join Date: Jun 2001
Location: YUL-YQB-BTV
Programs: SPG-Marriott Titanium Elite
Posts: 4,356
Originally Posted by ReluctantCanadian
My experience in the past has been mixed: some agents have refused to help with this, but I will try again.
Sep 7, 2005 | 2:51 pm
#13
Join Date: Jun 2001
Location: YUL-YQB-BTV
Programs: SPG-Marriott Titanium Elite
Posts: 4,356
Originally Posted by ReluctantCanadian
I called in this afternoon and the agent did help me to get the miles credited. They should be posted to my account by tomorrow.