Missing Miles
Apr 28, 2005 | 12:59 pm
#16
Join Date: Oct 2004
Location: YHZ
Posts: 2,227
Originally Posted by Reason077
I sent in a baggage tag, along with a copy of the eticket and a note explaining that I'd lost the BP in to Aeroplan as directed on the website. That was about 2 weeks ago, and the miles still havn't posted as of today. I guess I should give them a call..
Apr 28, 2005 | 11:00 pm
#18
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,952
Originally Posted by luv2flyJ
Anyone know the answer to my Central Mountain Air question above? (if status miles are applicable)
Eligible Airlines for Air Canada Super Elite, Air Canada Elite and Air Canada Prestige Status Qualification
Code:
* Air Canada**
* Air Canada JazzTM**
* Star Alliance Airlines:
o Air New Zealand
o ANA
o Asiana Airlines
o Austrian
o bmi
o LOT Polish Airlines
o Lufthansa
o SAS Scandinavian Airlines
o Singapore Airlines
o Spanair
o THAI
o United
o US Airways
o VARIG
* Star Alliance regional carriers
o Adria
o Blue1
o Croatia
* Air Canada 4-digit flight numbers operated by **:
o Air Georgian Limited
o Air Creebec
o Air One
o Calm Air
o Central Mountain Air
o Mexicana
o Exploits Valley Air Services LTD
May 10, 2005 | 4:36 pm
#20
Original Poster
Join Date: Jan 2005
Location: London
Posts: 1,251
Originally Posted by AnselmAdorne
I hadn't understood from your first post that you had actually mailed in some documents. That changes the time lines a bit. I sent AC supporting paperwork for a missing COS bonus in early March, and it posted exactly three weeks after mailing my letter. I'd give it another week.
May 10, 2005 | 4:41 pm
#21
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,626
Originally Posted by greywolf
Purse? lol. I guess I should have said "carryon". Thanks for the advice though, I'll give 'em a call. I'm just a little lazy sometimes.
Jul 19, 2005 | 9:37 am
#22
Join Date: May 2000
Location: Sweden
Posts: 5,645
Originally Posted by Reason077
Update: Just noticed my missing flight segment has now posted (roughly 3-4 weeks after sending in my letter + ticket info). No phone call needed. Thanks Aeroplan!
Jul 19, 2005 | 9:51 am
#23
FlyerTalk Evangelist
Join Date: Mar 2000
Location: Southern Alberta
Posts: 20,547
Kempis: It's been a while since you visited.... 
It took six weeks for a missing credit on UA metal to post to my Aeroplan account
It was 4.5K and I had not registered the letter to verify that AC had received the request. I will never do that again with such a missing credit.
It took six weeks for a missing credit on UA metal to post to my Aeroplan account
It was 4.5K and I had not registered the letter to verify that AC had received the request. I will never do that again with such a missing credit.
On the other hand, UA did comp me a few days before I lost my AC status but thats another story.
Jul 19, 2005 | 10:27 am
#25
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB
Posts: 14,219
Just a quick note, my dad was travelling to SIN and somehow even after being reassured that his Aeroplan # was in the system, by both SQ and AC, he did not receive miles for some of his segments. Now the bad part is that he has misplaced some of his boarding passes. WHat are the chances that Aeroplan will grant him mileage with the tickets only for some of the missing segments?
Jul 19, 2005 | 10:33 am
#26
FlyerTalk Evangelist
Join Date: Mar 2000
Location: Southern Alberta
Posts: 20,547
Originally Posted by djjaguar64
Just a quick note, my dad was travelling to SIN and somehow even after being reassured that his Aeroplan # was in the system, by both SQ and AC, he did not receive miles for some of his segments. Now the bad part is that he has misplaced some of his boarding passes. WHat are the chances that Aeroplan will grant him mileage with the tickets only for some of the missing segments?
Jul 19, 2005 | 11:30 am
#28
Join Date: Aug 2004
Location: YYZ
Programs: AC*SE, MR LT Gold
Posts: 161
Originally Posted by Doc Fraud
FWIW I wouldn't wait!
With the UA boarding passes, it seems that the little stub part is the part you keep. I fly out of PHL and that's the part they give me all the time.
Perhaps I'm the only one, but I prefer to request credit using the Submit a Question facility in the FAQ/Assistance section of the Aeroplan web site. I just submit a request for the missing miles, including my name, the flight number, and the date of travel. The system suggests some answers related to missing credits, I skip over those and hit the Finish Submitting Question button.
I couldn't find an email address anywhere on the Aeroplan web site, so that's how I email them.
Generally I get the credits posted very quickly, and they have never requested any supporting documentation. One time an Aeroplan agent explained to me on the phone that it's very simple for them to check whether I was on a certain flight for a given date. Of course, he still wouldn't do it for me over the phone.
Perhaps it's easier for SEs on the phone, but I find that the easiest for me.