Rebanking Reward Tickets
Jun 3, 2004, 2:37 pm
#1
Original Poster
Join Date: May 2002
Location: ORD, LHR and YYJ
Programs: AC - Super Elite, AA - Platinum, DL - Basic, HHonors - Gold, SPG - Platinum, Fairmont - Gold
Posts: 292
Rebanking Reward Tickets
I'm giving some miles to a friend for a transatlantic reward fare but the flight may need to be cancelled later. Does anybody know whether rewards booked in another person's name (if I am not accompanying them) can be rebanked subject to the change fee (CAD 100 still?)
Thanks,
David
Thanks,
David
Jun 3, 2004, 3:09 pm
#2
Join Date: Sep 2002
Location: Vancouver, BC
Posts: 839
Originally Posted by DJC
I'm giving some miles to a friend for a transatlantic reward fare but the flight may need to be cancelled later. Does anybody know whether rewards booked in another person's name (if I am not accompanying them) can be rebanked subject to the change fee (CAD 100 still?)
Thanks,
David
Thanks,
David
I "re-banked" an award ticket I booked for someone else just last week. AFAIK, there wasn't any fee (I didn't do the actual "re-banking" so I'm not sure). I have Elite status, so possibly that makes a difference?
Jun 3, 2004, 5:15 pm
#3
Join Date: Apr 2002
Location: YXE
Posts: 3,050
AC/AP wouldn't rebank an unused AP ticket of mine on a cancelled route (YUL-MCO) for anything less than the $75 fee when I called recently. Seems to be very hit and miss.
Anyone think that a notation would have been made on the PNR that I called and tried to get the miles redeposited for free?
Anyone think that a notation would have been made on the PNR that I called and tried to get the miles redeposited for free?
Jun 6, 2004, 2:55 pm
#4
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,215
Originally Posted by DJC
I'm giving some miles to a friend for a transatlantic reward fare but the flight may need to be cancelled later. Does anybody know whether rewards booked in another person's name (if I am not accompanying them) can be rebanked subject to the change fee (CAD 100 still?)
pitz, if a flight on your reservation was cancelled by AC, they shouldn't have charged you any fee for cancelling the ticket!
Jun 6, 2004, 3:35 pm
#5
Join Date: Dec 2002
Location: YYZ at this time
Programs: ACMM / Altitude S100K / HH Diamond
Posts: 6,285
I can confirm the latter comment. Recently I checked an upcoming reward travel pairing for Mrs PB and myself in J to New Orleans ... unfortunately found out it was downgraded to a CRJ ... crap ... but at least the flight was still operating and still direct ... so cannot complain too much 
The AE agent quickly redeposited the 40K for each ticket to my account and then just as quickly took out 25K each for the CRJ non-J seats ... no charge as it was an AC change ... FWIW ...
The extra pts have already been spent on a planned exciting trip to that hub of activity ... YXE
The AE agent quickly redeposited the 40K for each ticket to my account and then just as quickly took out 25K each for the CRJ non-J seats ... no charge as it was an AC change ... FWIW ...The extra pts have already been spent on a planned exciting trip to that hub of activity ... YXE
Last edited by PreferBulkhead; Jun 6, 2004 at 3:36 pm Reason: Spelling and to note I am just 19,100+ posts from Empress :)
Jun 6, 2004, 4:37 pm
#7
Join Date: Dec 2002
Location: YYZ at this time
Programs: ACMM / Altitude S100K / HH Diamond
Posts: 6,285
I have faith that if no communication had happened before the trip I would have been reimbursed the points ... I also happen to believe that AE would have called me prior to the flight to tell me about it as they indicated they would have ...but I always prefer to take it upon myself to check on flights I have booked, both reward and non-reward. I believe their is a certain responsibility on my part as well as AE's ...
Jun 6, 2004, 5:13 pm
#10
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,215
You will have zero problem getting the 15K miles back even after you've taken the flights. shore9, your outlook on things are very negative for a young teenager based on your posts here... usually young kids are very positive on things.
Jun 6, 2004, 5:17 pm
#11
Join Date: Apr 2002
Location: YXE
Posts: 3,050
Originally Posted by Empress
pitz, if a flight on your reservation was cancelled by AC, they shouldn't have charged you any fee for cancelling the ticket!
Did I just get an agent who wasn't quite fully aware of the rules, or have the rules changed, or what?
Thnkx.
Jun 6, 2004, 5:27 pm
#12
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,215
Looks like the agent decided to change the rules him/herself. If the suggested protection is not to your liking (whether it's a minor or major change), you are entitled to a full refund. Send them to CIC*77 next time.