Online SE Reward Booking not 100% yet
May 31, 2004, 7:48 pm
#1
Original Poster
Join Date: Nov 2003
Location: Toronto, ON, Canada
Programs: SPG - Platinum, Hertz - 5 Star
Posts: 2,387
Online SE Reward Booking not 100% yet
Just booked a couple of reward seats for my son and his girl friend to come home for a visit Friday night. They are in class until late so instead of cutting class like I would have so many years ago, they asked dear old dad to book seats on AC 637 leaving YUL at 22:00 and arriving YYZ at 23:17. Going back on Sunday night they wanted the 22:00 flight as well.
When I went to the Aeroplan site out of 16 pages of choices I could get the 22:00 return on Sunday, but not the 22:00 out bound on Friday? Since I have been on that flight many times in the past, I was surprised to find no availability as it is rarely full. When I called the SE desk, the agent checked and found that space was available but for some reason the booking engine did not see it. She had me book another combination of flights and give her the locator while she waited patiently online and then changed my booking to the actual flights I wanted, without charging me the $25 per ticket booking fee.
The technology still needs a little work, but the service from the agent was first rate. So the lesson is if you can't find the flight you want online, it may still be available if you make the call. I know there have been a few grumbles about the service from Aeroplan, but generally I have found things to be very good to excellent as I have booked over 500K of reward travel this year.
DF
When I went to the Aeroplan site out of 16 pages of choices I could get the 22:00 return on Sunday, but not the 22:00 out bound on Friday? Since I have been on that flight many times in the past, I was surprised to find no availability as it is rarely full. When I called the SE desk, the agent checked and found that space was available but for some reason the booking engine did not see it. She had me book another combination of flights and give her the locator while she waited patiently online and then changed my booking to the actual flights I wanted, without charging me the $25 per ticket booking fee.
The technology still needs a little work, but the service from the agent was first rate. So the lesson is if you can't find the flight you want online, it may still be available if you make the call. I know there have been a few grumbles about the service from Aeroplan, but generally I have found things to be very good to excellent as I have booked over 500K of reward travel this year.
DF
