Compensation
May 17, 2004 | 8:09 pm
#1
Original Poster
Join Date: Apr 2004
Programs: Air France F+, DL Sm
Posts: 64
Compensation
Does AC offer compensation over the phone or do you have to complaint in writing? I had a flight that was delayed for a few hrs 
YYZ-YUL I called for compensation and they told me I had to e-mail or fax.
Thank you in advance
YYZ-YUL I called for compensation and they told me I had to e-mail or fax.Thank you in advance
May 17, 2004 | 8:11 pm
#3
Original Poster
Join Date: Apr 2004
Programs: Air France F+, DL Sm
Posts: 64
Originally Posted by Empress
You will have to write into Customer Solutions.
Usually delays under 3 hours are not compensated. Why was the flight delayed?
Usually delays under 3 hours are not compensated. Why was the flight delayed?
May 17, 2004 | 10:22 pm
#5
At Large
Join Date: Jan 2002
Location: oakville Ontario canada;AC*SE
Posts: 16,985
Originally Posted by Altaflyer
...and the other hourly flights were all full?
Probably so; on rapidair flts they priority w/l pax from cancelled flts until they do get on a flt. Sometimes it takes 2 or three or even more flts to get them all on. Just saw it happen in YUL on Sunday. And first on the list are those with cnx in YYZ in this case.
May 18, 2004 | 12:49 pm
#6
Original Poster
Join Date: Apr 2004
Programs: Air France F+, DL Sm
Posts: 64
Originally Posted by parnel
Probably so; on rapidair flts they priority w/l pax from cancelled flts until they do get on a flt. Sometimes it takes 2 or three or even more flts to get them all on. Just saw it happen in YUL on Sunday. And first on the list are those with cnx in YYZ in this case.