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-   -   Compensation (https://www.flyertalk.com/forum/air-canada-aeroplan/322095-compensation.html)

o2kool May 17, 2004 8:09 pm
Compensation
 
Does AC offer compensation over the phone or do you have to complaint in writing? I had a flight that was delayed for a few hrs :mad: YYZ-YUL I called for compensation and they told me I had to e-mail or fax.
Thank you in advance

Andrew Yiu May 17, 2004 8:10 pm
You will have to write into Customer Solutions.

Usually delays under 3 hours are not compensated. Why was the flight delayed?

o2kool May 17, 2004 8:11 pm
Originally Posted by Empress
You will have to write into Customer Solutions.

Usually delays under 3 hours are not compensated. Why was the flight delayed?
Mechanical, thank you for the prompt response :)

Altaflyer May 17, 2004 10:13 pm
...and the other hourly flights were all full?

parnel May 17, 2004 10:22 pm
Originally Posted by Altaflyer
...and the other hourly flights were all full?

Probably so; on rapidair flts they priority w/l pax from cancelled flts until they do get on a flt. Sometimes it takes 2 or three or even more flts to get them all on. Just saw it happen in YUL on Sunday. And first on the list are those with cnx in YYZ in this case.

o2kool May 18, 2004 12:49 pm
Originally Posted by parnel
Probably so; on rapidair flts they priority w/l pax from cancelled flts until they do get on a flt. Sometimes it takes 2 or three or even more flts to get them all on. Just saw it happen in YUL on Sunday. And first on the list are those with cnx in YYZ in this case.
Friday night YYZ-YUL all flights where overbooked


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