Jan 30, 2024, 5:10 am
Last edit by: Adam Smith
Please note: this thread is for questions about flights you have taken where you have not received credit (SQM/SQS/SQD, as well as base Aeroplan points and LQM) or have been credited incorrectly, and how to get that missing credit. If you have a question about whether an upcoming flight can or should earn SQx/points (and how many), please see the status qualification thread. Elite status bonus points (which post separately from normal flight activity) are now covered in a dedicated thread. If you are missing points from an Aeroplan promotion, please post in the thread relating to that promotion, as these points post on their own timelines unrelated to when the flights themselves post.
For flights that have not posted at all, request missing points for a flight (should credit missing SQM/SQS/SQD, as well as Aeroplan points).
If the request is rejected by the automated system, e-mail [email protected].
For flights with SQD missing or incorrect, after SQM/SQS have posted, report a Status Qualifying Dollar discrepancy. It's also possible to e-mail the SQD adjustments team at [email protected]. E-mail does not appear to consistently provide faster responses.
If all else fails, use the customer service web form (select General Concerns, then Aeroplan, then Other. This will give you a free-form text box where you can explain your situation and attach any supporting files).
Please do not phone AC or Aeroplan about this. Anyone you reach on the phone will be unable to help you. At best, they will fill out the web form above, which will take far longer than if you just do it yourself. (The same is true of the SE and Concierge e-mail addresses).
For flights that have not posted at all, request missing points for a flight (should credit missing SQM/SQS/SQD, as well as Aeroplan points).
If the request is rejected by the automated system, e-mail [email protected].
For flights with SQD missing or incorrect, after SQM/SQS have posted, report a Status Qualifying Dollar discrepancy. It's also possible to e-mail the SQD adjustments team at [email protected]. E-mail does not appear to consistently provide faster responses.
If all else fails, use the customer service web form (select General Concerns, then Aeroplan, then Other. This will give you a free-form text box where you can explain your situation and attach any supporting files).
Please do not phone AC or Aeroplan about this. Anyone you reach on the phone will be unable to help you. At best, they will fill out the web form above, which will take far longer than if you just do it yourself. (The same is true of the SE and Concierge e-mail addresses).
Missing / incorrect flight activity (SQM/SQS/SQD/Aeroplan base points, 2024 onwards)
Mar 15, 2024, 7:00 am
#31
Moderator, Air Canada; FlyerTalk Evangelist
Original Poster
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
Hi,
I just had the return leg of a TP that posted with the wrong class of service bonus (50% vs 100% for business)
OPO -> LIS & then LIS -> YYZ
The outbound posted correctly but I saw the return had a lower number than I was expecting.
Wondering if folks think I should wait until 14 days from the flight (i.e. 14 days from yesterday), or try to fill out the form/email as it's not missing but is instead an error?
I just had the return leg of a TP that posted with the wrong class of service bonus (50% vs 100% for business)
OPO -> LIS & then LIS -> YYZ
The outbound posted correctly but I saw the return had a lower number than I was expecting.
Wondering if folks think I should wait until 14 days from the flight (i.e. 14 days from yesterday), or try to fill out the form/email as it's not missing but is instead an error?
Mar 15, 2024, 12:28 pm
#33
Moderator, Air Canada; FlyerTalk Evangelist
Original Poster
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
Aeroplan stopped announcing these things years ago. I only noticed it because I went to check the earnings after the post upthread. And I don't think AC even published this with any advance notice, because I updated a few airline earnings in the SQx calculator on February 27th, and I think I checked every airline and updated everything that had changed.
Which would be really crappy of AC.
Which would be really crappy of AC.
Mar 15, 2024, 12:54 pm
#34
Join Date: Jul 2022
Location: YYZ
Programs: AC 50k
Posts: 75
@liquidpop earnings for TP changed as of March 1. See the Aeroplan partners page here. I'm guessing your travels occurred on either side of that date. Does that explain your issue?
Darn. My outbound posted with the prior 200%, and inbound (Mar 9) was at the new 150%. It's still a decent earn rate but not as awesome as before
Thanks - totally missed it and I guess I don't need to fill a missing points claim anymore
Mar 15, 2024, 1:05 pm
#35
Moderator, Air Canada; FlyerTalk Evangelist
Original Poster
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
You might not get the SQM, but maybe they'll give you some Aeroplan points or a discount code as an apology.
Mar 15, 2024, 2:13 pm
#36
Join Date: Jul 2022
Location: YYZ
Programs: AC 50k
Posts: 75
Given AC seems to have provided virtually zero advance notice of this change, I would be inclined to write in and see if it gets me anywhere. If it was 200% when you booked it, I don't think it's unreasonable to expect them to provide that. It might be different if they had given 6 months notice of the change, but if they just slipped this out the day before it went in to effect or something like that, it's kind of dirty pool.
You might not get the SQM, but maybe they'll give you some Aeroplan points or a discount code as an apology.
You might not get the SQM, but maybe they'll give you some Aeroplan points or a discount code as an apology.
was going to give up but worth giving it a shot - worst case I'm in the same position as I am now.
I'll still need to wait 14 days out from the flight date to submit but will make a note to do so.
Mar 15, 2024, 2:30 pm
#37
Join Date: Aug 2015
Location: YYZ
Programs: AC SE MM; SPG Plat
Posts: 424
I am having issues with getting the correct credit on a recent trip (YYZ>YVR) on a latitude flight pass.
1. On my outbound, the SQM and bonus was accurate but SQD was credited at $1 (should be $758 based on the same flight the week before)
2. I received no credit (SQM/ SQD/SQS) for the return.
I took the exact same flight the week before with same flight pass an no issues at all.
I went through the auto portal (said flight wasn’t eligible) as well as emailed credits@ac email and still no response or adjustment.
Quite a bit of impact on SQD so focused on trying to get it sorted. I am a SE.
1. On my outbound, the SQM and bonus was accurate but SQD was credited at $1 (should be $758 based on the same flight the week before)
2. I received no credit (SQM/ SQD/SQS) for the return.
I took the exact same flight the week before with same flight pass an no issues at all.
I went through the auto portal (said flight wasn’t eligible) as well as emailed credits@ac email and still no response or adjustment.
Quite a bit of impact on SQD so focused on trying to get it sorted. I am a SE.
I've used latitude passes for YYZ-BC trips for years, it's only in the last few months I've had the $1 SQD issue.
Mar 15, 2024, 3:11 pm
#38
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
Any luck on this? I am having the same issue at least with respect to SQD - the last couple of trips have had SQD post as $1. I thought it was because I used credits to upgrade then called in to have that cancelled and rebooked with the comp upgrade - which always seems to take at least 20 minutes. (I wouldn't use credits except the flights were pretty full in J, I'd rather use credits and be upgraded than chance siting in Y.) Were your circumstances similar?
If you want to avoid that, cancel your booking and make a new one.
Mar 15, 2024, 3:30 pm
#39
Join Date: May 2003
Location: Sun Peaks, Taupo.
Programs: NZ Elite, AC SE100K, Westjet Teal, Marriott Bonvoy Gold Elite, Nexus, Global Entry
Posts: 6,136
YVR-AKL-YVR March 02-10 posted SQM and Bonus within a couple of days
SQD for both legs light by $616 each.
Request sent SQD email, we shall see.
SQD for both legs light by $616 each.
Request sent SQD email, we shall see.
Mar 15, 2024, 3:33 pm
#40
Join Date: Apr 2009
Location: YYC, BRU,MXP
Programs: AC SE 100K 2MM, Accor Gold
Posts: 78
Nothing happened so far -- has been 4 months now -- email sent to follow up but no response received from Aeroplan. I think they have "issues" with Air Dolomiti but no one seems to know/care.
Mar 15, 2024, 3:40 pm
#41
Join Date: Apr 2011
Location: YYC
Programs: AC E75K, spouse E75K (MM), National Emerald, various hotel programs
Posts: 372
March 1 to 9th I travelled YYC-YVR-OGG and back with my spouse on one PNR.
All my spouse's SQM and SQD posted within 48 hours of flights.
In my case, the YVR-OGG SQM and SQD as missing. The YYC-YVR SQM and SQD posted within 48 hours. Everything posted for the both legs of the return trip.
All my spouse's SQM and SQD posted within 48 hours of flights.
In my case, the YVR-OGG SQM and SQD as missing. The YYC-YVR SQM and SQD posted within 48 hours. Everything posted for the both legs of the return trip.
Mar 16, 2024, 7:32 am
#42
Join Date: Apr 2011
Location: YYC
Programs: AC E75K, spouse E75K (MM), National Emerald, various hotel programs
Posts: 372
Mar 16, 2024, 11:53 am
#43
Moderator, Air Canada; FlyerTalk Evangelist
Original Poster
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
If the flight has already posted, the automated form doesn't apply. You need to write in using the customer service web form, and there's no 14-day limit on that.
Mar 16, 2024, 9:42 pm
#44
Join Date: Jan 2024
Posts: 4
Any luck on this? I am having the same issue at least with respect to SQD - the last couple of trips have had SQD post as $1. I thought it was because I used credits to upgrade then called in to have that cancelled and rebooked with the comp upgrade - which always seems to take at least 20 minutes. (I wouldn't use credits except the flights were pretty full in J, I'd rather use credits and be upgraded than chance siting in Y.) Were your circumstances similar?
I've used latitude passes for YYZ-BC trips for years, it's only in the last few months I've had the $1 SQD issue.
I've used latitude passes for YYZ-BC trips for years, it's only in the last few months I've had the $1 SQD issue.
I still haven’t received the return credits (SQM/SQD/SQS) - they said the flight is ineligible, which is bizarre considering it was a flight pass and my 3 other flights that week credited correctly using the same pass. I have tried to escalate but to no avail
Mar 17, 2024, 8:42 am
#45
Join Date: Aug 2015
Location: YYZ
Programs: AC SE MM; SPG Plat
Posts: 424
Would love to except I'm required to book flights through a travel agency, so can't do this. Strangely it worked fine for years, the SQD issue is quite recent.