Paid PY booking with children, parent moved to Standby at T-12h
Dec 30, 2023, 8:21 am
#16
Original Poster
Join Date: Mar 2014
Programs: AC SE100k, Marriott Titanium, UA Silver
Posts: 2,648
Thanks everyone for the kind words and suggestions.
AC has very quickly responded to my complaint email. They are forwarding my comments to the Calgary management team for investigation.
I did receive:
A refund of the fare difference, as well as a compensation = fare difference (i.e. fare difference x 2).
Small Aeroplan point compensation.
Discount code in line with what others have reported for (non-eupgrade related) downgrades.
Looking forward to when the kids are old enough to not need constant supervision on the plane, but also wouldn't trade these years for anything.
God forbid this happens again, I will call the concierge to the gate for help.
AC has very quickly responded to my complaint email. They are forwarding my comments to the Calgary management team for investigation.
I did receive:
A refund of the fare difference, as well as a compensation = fare difference (i.e. fare difference x 2).
Small Aeroplan point compensation.
Discount code in line with what others have reported for (non-eupgrade related) downgrades.
Looking forward to when the kids are old enough to not need constant supervision on the plane, but also wouldn't trade these years for anything.
God forbid this happens again, I will call the concierge to the gate for help.
Dec 30, 2023, 9:50 am
#17
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,805
Not only inexcusable but pretty much against the rules that AC themselves impose. That is, assuming they were on the same reservation and booked as children, not as adults. (Which I would expect the OP to be aware enough to have done properly. However there was a case a couple of years back where a child was left to fly alone, which made a big splash in the press. Until it was found he had been booked separately as an adult. But as I said, the OP who is well-known here surely would not have played a game like that.)
Dec 30, 2023, 11:09 am
#18
Original Poster
Join Date: Mar 2014
Programs: AC SE100k, Marriott Titanium, UA Silver
Posts: 2,648
Not only inexcusable but pretty much against the rules that AC themselves impose. That is, assuming they were on the same reservation and booked as children, not as adults. (Which I would expect the OP to be aware enough to have done properly. However there was a case a couple of years back where a child was left to fly alone, which made a big splash in the press. Until it was found he had been booked separately as an adult. But as I said, the OP who is well-known here surely would not have played a game like that.)
It's not possible (to my knowledge) to book them as adults since I need date of birth to match passports. As well, I don't know why, but child base fare in PY was ~$500 less per child, than the adult fare (all the taxes/fees were the same). So there would be zero advantage to booking them as adults:
I'm glad I'm not crazy in thinking this entire thing should have never happened the way it did.
Dec 30, 2023, 12:01 pm
#19
Join Date: Jan 2010
Location: YYZ
Programs: AC SE 100K MM; Marriott Lifetime Titanium, Avis Presidents Club
Posts: 1,082
Thanks. Yes, we were all on the same PNR.
It's not possible (to my knowledge) to book them as adults since I need date of birth to match passports. As well, I don't know why, but child base fare in PY was ~$500 less per child, than the adult fare (all the taxes/fees were the same). So there would be zero advantage to booking them as adults:
I'm glad I'm not crazy in thinking this entire thing should have never happened the way it did.
It's not possible (to my knowledge) to book them as adults since I need date of birth to match passports. As well, I don't know why, but child base fare in PY was ~$500 less per child, than the adult fare (all the taxes/fees were the same). So there would be zero advantage to booking them as adults:
I'm glad I'm not crazy in thinking this entire thing should have never happened the way it did.
One of the sad things in all this is that the unionized GA will face no consequences for the extreme black eye their conduct gave their employer.
Dec 30, 2023, 12:48 pm
#20
Original Poster
Join Date: Mar 2014
Programs: AC SE100k, Marriott Titanium, UA Silver
Posts: 2,648
So let me get this straight...you spent nearly $9300 with AC and this is the way you were treated by some officious GA? I hope they have at least already confirmed your FREE UPGRADES to J on the return?
One of the sad things in all this is that the unionized GA will face no consequences for the extreme black eye their conduct gave their employer.
One of the sad things in all this is that the unionized GA will face no consequences for the extreme black eye their conduct gave their employer.
I just noticed that I have two German fees on my booking from when it was originally YYC-FRA-MAD (I had booked in the summer, and the ending of AC's YYC-FRA flight changed my routing to YYC-YYZ-MAD). Is that something I should have / could have asked for a refund for? :P