Fare codes
Nov 16, 2003 | 10:37 pm
#1
Original Poster
Join Date: Jul 2001
Location: Toronto, Ontario, Canada
Programs: AC, AA, SPG, Hilton
Posts: 1,788
Fare codes
I was talking to an AC agent the other day en route to ORD, she was mentioning that for every new fare idea initiated by AC, a new fare code must be used. Hasn't AC pretty much used up the alphabets?
Why can't there be a simpler structure in place for fares? There has to be a way to merge travel agents' fare codes with the ones online. Further, do we really need 3 separate Tango, Fun and Latitude codes? It makes life difficult for travellers and employees alike (I still remember how long the agent took to decide whether my Latitude fare was eglible for stand by or not).
Why can't there be a simpler structure in place for fares? There has to be a way to merge travel agents' fare codes with the ones online. Further, do we really need 3 separate Tango, Fun and Latitude codes? It makes life difficult for travellers and employees alike (I still remember how long the agent took to decide whether my Latitude fare was eglible for stand by or not).
Nov 17, 2003 | 12:13 am
#2
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,224
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Scott218:
I was talking to an AC agent the other day en route to ORD, she was mentioning that for every new fare idea initiated by AC, a new fare code must be used. Hasn't AC pretty much used up the alphabets?</font>
I was talking to an AC agent the other day en route to ORD, she was mentioning that for every new fare idea initiated by AC, a new fare code must be used. Hasn't AC pretty much used up the alphabets?</font>
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Why can't there be a simpler structure in place for fares? There has to be a way to merge travel agents' fare codes with the ones online. Further, do we really need 3 separate Tango, Fun and Latitude codes? It makes life difficult for travellers and employees alike (I still remember how long the agent took to decide whether my Latitude fare was eglible for stand by or not).</font>
[This message has been edited by Empress (edited Nov 17, 2003).]
Nov 17, 2003 | 2:01 am
#3
Join Date: Jan 2002
Location: Vancouver, BC, Canada
Posts: 5,096
18 booking classes for economy class fares is indeed quite complicated.
It causes confusion for customers (as in trying to determine what their fare allows/does not allow). It also confusions for employees (as in Scott218's case), whether due to lack of proper training or something else.
It causes confusion for customers (as in trying to determine what their fare allows/does not allow). It also confusions for employees (as in Scott218's case), whether due to lack of proper training or something else.