Adam Smith

What is this insanity?!?!? An appetizer that's sometimes not seafood?!? What is this, Every Other Airline In The World??? And choice in appetizers? Come on, do you think this is WestJet? Or Air France? Or Lufthansa? Or BA? Or KLM? Or... I don't know, most airlines I've flown long-haul other than the US3? This is Air Canada, where your starter is a cold pate of seafood, because our customers value consistency!



Yes, I know what the long-term goal is. My point was just that they could walk before they run [or pick whatever similar cliché you want] rather than waiting to have a much larger number of choices. The DL extra dish was also something that was specific to that route. Now, it's an outstation, so DL isn't also catering flights to India or Tokyo from there, and maybe you'd argue having the full range of options available from, say, YYZ, is better than having just one extra choice. But if it's just "anything catered from that station", then there's no additional choices on routes back to Canada, just whatever you could have gotten on board. And even if YYC-FRA comes back, YYC will have nothing to choose from but whatever the TATL meals are, and if stations like YOW and YHZ get Signature TATLs on 321XLRs, it will be the same there.

Yes, that sounds like United has just completely botched it. And they weren't one of the airlines I was thinking of earlier

D582

I wonder what would happen if say 20 people decided to book refundable J on a 788, all order the beef, and then all cancel a few hours before departure, letting some upgrades clear. Will they be offered a choice of beef, beef, or beef?

zzzzzz01

Flying to MUC on the same day as you. Got the same choices and they all look good on paper, but knowing AC, might be better to just stuff myself in the SS and sleep through meal service.

The Lev

Stuff yourself in the Signature Suite, go to sleep then have one of these for breakfast.

kiloohm

Just had a flight YYZ-BCN where is preordered the risotto. As the FA was going down the aisle to take the orders, she thanks me for preordering. I ask her to confirm that it is the risotto and she appears puzzled.

She went back to the galley and came back to tell me that the preorder sheet had it as a vegetarian meal but they didn’t load that special meal. I then told her that the risotto was the vegetarian meal on that flight... But then she tells me, sorry, we only had 4 risotto and they were all assigned already and there was nothing she could do.

Seat14K

Got the email inviting me to pre-order but I can't find where to do this in the app or on the website. Where exactly should I be looking?

The invite email is rather unhelpful with no guidance at all on how to pre-order, not even an instruction on whether I should try the web site, app, phone or just go down to the airport.

Bohemian1

There should be a gigantic button midway in your email:

Wigg

Website under "My Bookings", select the booking and it should show as a button similar to change seats; on the APP I believe once you select a booking under Trips, if you scroll down it will be there (I'm on Android). It does seem hidden (not intuitave) on the app.

Just curious- how many days in advance of your flight did you receive this?

Seat14K

That button is most definitely missing from my email.



Missing in both those places. Email Received 15 days before departure.

AC IT Strikes again.

expert7700

Most of the scenarios upthread had to do with IROPs and last minute changes. It seems nobody predicted IT would goof up meal names.

//though many crews might reconcile SPML orders first and try to give vegeterians a workable option before they ran out...
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Bohemian1

Wild.

You're not using some aggressive anti-tracker software are you? I've had that trip me up on AC stuff before and had to acquiesce to let them load up 20+ trackers.

Seat14K

Nope, tried in it multiple browsers on multiple browsers and multiple email clients on multiple PCs plus the AC app on my iphone.

There is something weird about the booking though, when I am logged in, view my booking and click the bid upgrade button it says "Welcome to Bid Upgrade Ms. Seat 14H" which is my wife who is on the same PNR, but definitely not logged in to the AC Website. It clearly shows me as logged in on the main AC page.

My last change to this booking several months ago, when I was taking advantage of a small schedule change to make a free change, took the agent quite a bit of stuggling. I wonder if some thing is messed up under the covers. It looks OK on the cowtool PNR viewer.

vroom

Is it possible to pre-order meals when booked as a codeshare flight? I have an upcoming AC-operated but LH-coded flight, and don't see any option to pre-order in "My Booking".

canadiancow

When is the flight? I don't know the rules on this (okay I looked it up - 30 days to 72 hours before departure), but I do have the option for a Nov 19 flight, but not a Dec 7 flight (yet), but neither are codeshares.

I'm also going to make a very basic wiki.

Wigg

And to my knowledge this is only available on flights departing Canada. I have not been given the option for any flights departing Europe.