AC 25K baggage allowance on codeshared flights
Jan 1, 2023, 11:42 pm
#1
Original Poster
Join Date: Jan 2023
Posts: 3
AC 25K baggage allowance on codeshared flights
Not sure how specific of a question this is, but I haven't run into this before so figured I'd see if anyone else might know ^^
I bought a cash ticket from United for a cross-border itinerary, where the first and longest leg is operated by Air Canada but marketed by United (UA flight number is listed on ticket). From what I can tell, CTA/DOT rules say the marketing carrier of my first leg would be the "selecting carrier", so would apply their own baggage policies (unless UA states otherwise).
However, when I go to manage my booking on the AC site, I see:
Followed by the standard allowance table of 2-3 bags included depending on status level.
I would definitely be checking in with Air Canada here since that's my first leg. With 25K status, can I hope to get 2 bags included here?
I bought a cash ticket from United for a cross-border itinerary, where the first and longest leg is operated by Air Canada but marketed by United (UA flight number is listed on ticket). From what I can tell, CTA/DOT rules say the marketing carrier of my first leg would be the "selecting carrier", so would apply their own baggage policies (unless UA states otherwise).
However, when I go to manage my booking on the AC site, I see:
The baggage allowance displayed below applies when you check your bags with Air Canada, Air Canada Express (flights operated by Jazz) or Air Canada Rouge. Please make sure your Aeroplan Elite Status level is valid at check-in.
I would definitely be checking in with Air Canada here since that's my first leg. With 25K status, can I hope to get 2 bags included here?
Jun 21, 2023, 12:31 pm
#3
Join Date: Jul 2009
Posts: 30
I booked a Canada->US Trip ticketed through United with my Aeroplan account with 25K status attached. Both flights had UA codeshare numbers but were operated by AC.
When I checked in earlier this month, I was charged $80 for two bags. I was told that UA's policies applied even though both flights were on AC metal since it was ticketed by UA with a 016 ticket number. I did not want to argue extensively about the fee at check in, though the check in agent verified the situation with another agent.
I did get priority boarding from my 25K status, and the flights appeared in my Aeroplan account.
Should I contact customer service to try to get a refund?
Jun 22, 2023, 4:33 pm
#4
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
Did you check in online before? If you entered your Aeroplan number and selected 2 bags did it try to charge you?
By their logic, if you were United Silver then they would have given you a free bag. I don't see that happening either.
By their logic, if you were United Silver then they would have given you a free bag. I don't see that happening either.
Jun 22, 2023, 5:16 pm
#5
Join Date: Jul 2009
Posts: 30
I've requested a refund of the baggage fees through the "Send us an email" feature on their website, pointing out that both flights were on AC metal and that I received Zone 2 boarding. I assume that they will be able to tell that the flight was marketed and ticketed (?) by United.
I wonder how long a response will take. The automated email response indicates that it could take up to 45 days.
Last edited by Lyrrad; Jun 22, 2023 at 5:22 pm
Jun 22, 2023, 9:11 pm
#8
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,904
Jun 22, 2023, 9:15 pm
#9
Original Poster
Join Date: Jan 2023
Posts: 3
Yes. I checked in online through the Air Canada app. When I did so attempted to charge me $80 ($30+$50 for the two bags). So, I indicated that I was not checking in any bags and talked to the check in agent. I was charged that amount by the agent, and another nearby agent indicated that United policies applied and that they would not recognize my 25K status for the baggage allowance.
I've requested a refund of the baggage fees through the "Send us an email" feature on their website, pointing out that both flights were on AC metal and that I received Zone 2 boarding. I assume that they will be able to tell that the flight was marketed and ticketed (?) by United.
I wonder how long a response will take. The automated email response indicates that it could take up to 45 days.
I've requested a refund of the baggage fees through the "Send us an email" feature on their website, pointing out that both flights were on AC metal and that I received Zone 2 boarding. I assume that they will be able to tell that the flight was marketed and ticketed (?) by United.
I wonder how long a response will take. The automated email response indicates that it could take up to 45 days.
UA cash ticket, Economy (G), UA flight number operated by Air Canada.
Jun 27, 2023, 6:37 pm
#10
Join Date: Aug 2013
Location: YYZ, NYC
Programs: Marriott Gold, JGC, IHG Platinum, Hilton Gold, AC 25K
Posts: 1,025
OP here, FWIW in my case they recognized my 25K and gave me the 2 bags free. I think it was the same situation where mobile check-in tried to charge me so I asked at the AP check-in desk at YUL and they did it without any hassle or debate.
UA cash ticket, Economy (G), UA flight number operated by Air Canada.
UA cash ticket, Economy (G), UA flight number operated by Air Canada.
I didn't have one so didn't bother me, but the BP showed correct status and zone.
The good thing was basic economy ticket issued by UA is seen as standard on AC, so free seat selection and same day standby allowed (NYC/YYZ), and eventually credited to AC as standard ticket mileage with SQD compared with basic credit on AC.
Jul 9, 2023, 2:10 pm
#11
Join Date: Jul 2009
Posts: 30
Although I have not yet received an email response in just over two weeks since I sent the message, my credit card shows refund transactions that posted a week ago for the baggage fees paid. Looks like different forex rates for the charge and refund ate up just over 1% of the baggage fee paid.