Problem in Tango-AC reservation conversion
Oct 24, 2003 | 10:07 am
#1
Original Poster
Join Date: Aug 2002
Location: Mississauga
Programs: AC*E, PC-Plat
Posts: 494
Problem in Tango-AC reservation conversion
Before the official death of Tango as a carrier, I had booked a same day return YYZ-YOW on Sat Nov 29th
AC6120 and AC6133.
Those flights have now been converted to AC440 and AC465.
However none of those flights operate on Nov 29th.
When I do "View bookings", my itinerary still show AC6120 and AC465. None of them operating on 11/29.
Did I receive a call to advise me? Of course not.
Before calling AC, I would like to get your opinions.
Am I entitled to a full refund?
Can I pick the flights I want? (What I wanted was what I had, a 7am flight, leaving at 8am is now a little bit late)
Will they offer me a voucher for future travelling?
What are my options there really?
AC6120 and AC6133.
Those flights have now been converted to AC440 and AC465.
However none of those flights operate on Nov 29th.
When I do "View bookings", my itinerary still show AC6120 and AC465. None of them operating on 11/29.
Did I receive a call to advise me? Of course not.
Before calling AC, I would like to get your opinions.
Am I entitled to a full refund?
Can I pick the flights I want? (What I wanted was what I had, a 7am flight, leaving at 8am is now a little bit late)
Will they offer me a voucher for future travelling?
What are my options there really?
Oct 24, 2003 | 10:24 am
#2
FlyerTalk Evangelist
Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz Presidents Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,272
I would think that if the flight is now leaving too late for you that AC would refund or at least offer a credit, they are not that evil. I mean if you needed a 7am to be at a 9am meeting then a 8am will simply not work. They might also let you go the night before but I suspect you are on your own re: hotel.
Oct 24, 2003 | 4:16 pm
#3
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,224
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by sub2mn:
Am I entitled to a full refund?</font>
Am I entitled to a full refund?</font>
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Can I pick the flights I want? (What I wanted was what I had, a 7am flight, leaving at 8am is now a little bit late)</font>
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Will they offer me a voucher for future travelling?</font>
On a related note, it appears that AC has stopped booking flights under Tango flight numbers. You will only be able to book flights under the mainline flight number.
Oct 25, 2003 | 1:46 pm
#4
Guest
Posts: n/a
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Empress:
..On a related note, it appears that AC has stopped booking flights under Tango flight numbers. You will only be able to book flights under the mainline flight number.</font>
..On a related note, it appears that AC has stopped booking flights under Tango flight numbers. You will only be able to book flights under the mainline flight number.</font>