AC credit can only be used for same direction, similar routing???
#1
Original Poster
Join Date: Dec 2000
Location: Seattle, WA USA
Programs: FlyingBlue Silver; Air Canada 25K; Hilton Diamond; Marriott Lifetime Platinum
Posts: 456
AC credit can only be used for same direction, similar routing???
Hello --
I have a credit with AC for the return portion of a flight from VCE to YVR (via YYZ). Couldn't make the return portion for reasons I won't get into. So I inquire with AC about using this credit for future trip I'm planning, and this is the response I received:
"it can only be used for a same direction flight. The unused portion was from Europe back to Canada therefore the future travel booked with this credit needs to be from Europe back to Canada."
For real??? If I receive a credit on AC, why on earth does it matter what my future itinerary is? Why would I be forced to only be able to use this credit for a future return flight from Europe?
Also, in the 'remarks' section of the e-ticket receipt I received when I had to 'cancel' the return portion of my flight, it says I can convert this credit to an AC travel voucher. Is a travel voucher also subject to this silly "can only be used for a same direction flight" garbage?
TIA
I have a credit with AC for the return portion of a flight from VCE to YVR (via YYZ). Couldn't make the return portion for reasons I won't get into. So I inquire with AC about using this credit for future trip I'm planning, and this is the response I received:
"it can only be used for a same direction flight. The unused portion was from Europe back to Canada therefore the future travel booked with this credit needs to be from Europe back to Canada."
For real??? If I receive a credit on AC, why on earth does it matter what my future itinerary is? Why would I be forced to only be able to use this credit for a future return flight from Europe?
Also, in the 'remarks' section of the e-ticket receipt I received when I had to 'cancel' the return portion of my flight, it says I can convert this credit to an AC travel voucher. Is a travel voucher also subject to this silly "can only be used for a same direction flight" garbage?
TIA
#2
Join Date: Oct 2007
Location: Calgary, Alberta, Canada
Programs: Aeroplan 75K, Bonvoy Titanium
Posts: 1,374
It's because you flew the outbound on what was likely a roundtrip fare. Your credit is applicable for a return flight.
The cost of your outbound would be higher if repriced as a one-way. You probably won't have much of a residual value left if you take a credit that way.
The cost of your outbound would be higher if repriced as a one-way. You probably won't have much of a residual value left if you take a credit that way.
#3
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Hello --
I have a credit with AC for the return portion of a flight from VCE to YVR (via YYZ). Couldn't make the return portion for reasons I won't get into. So I inquire with AC about using this credit for future trip I'm planning, and this is the response I received:
"it can only be used for a same direction flight. The unused portion was from Europe back to Canada therefore the future travel booked with this credit needs to be from Europe back to Canada."
For real??? If I receive a credit on AC, why on earth does it matter what my future itinerary is? Why would I be forced to only be able to use this credit for a future return flight from Europe?
Also, in the 'remarks' section of the e-ticket receipt I received when I had to 'cancel' the return portion of my flight, it says I can convert this credit to an AC travel voucher. Is a travel voucher also subject to this silly "can only be used for a same direction flight" garbage?
TIA
I have a credit with AC for the return portion of a flight from VCE to YVR (via YYZ). Couldn't make the return portion for reasons I won't get into. So I inquire with AC about using this credit for future trip I'm planning, and this is the response I received:
"it can only be used for a same direction flight. The unused portion was from Europe back to Canada therefore the future travel booked with this credit needs to be from Europe back to Canada."
For real??? If I receive a credit on AC, why on earth does it matter what my future itinerary is? Why would I be forced to only be able to use this credit for a future return flight from Europe?
Also, in the 'remarks' section of the e-ticket receipt I received when I had to 'cancel' the return portion of my flight, it says I can convert this credit to an AC travel voucher. Is a travel voucher also subject to this silly "can only be used for a same direction flight" garbage?
TIA
If you want the voucher, call to find out - if they will give you the full value of the half-round trip as an AC travel voucher, then take that. AC travel voucher is pretty flexible, and essentially is a gift card you can use for any ticket purchase from the AC site - for you ir someone else. Issue with the vouchers is they take time to convert. Don’t know if it’s gotten any better - I got my last one in Dec. ‘21, and the quoted time was 6 weeks, and I received it probably sometime in 4-5. Just as a note, if you choose this, as they process, you’ll get sent the voucher Info., and initially that will have zero value - it will take 2-3 further days after that email for the value to be loaded.
#4
Original Poster
Join Date: Dec 2000
Location: Seattle, WA USA
Programs: FlyingBlue Silver; Air Canada 25K; Hilton Diamond; Marriott Lifetime Platinum
Posts: 456
it’s certainly not ideal, but the first response explains the issue well. You booked a round trip fare - without the round trip - the credit you’d get would be less since they’d reprice the outbound as a one way. That could even leave you with zero credit - as a OW to EU could even be more than the price of a roundtrip.
If you want the voucher, call to find out - if they will give you the full value of the half-round trip as an AC travel voucher, then take that. AC travel voucher is pretty flexible, and essentially is a gift card you can use for any ticket purchase from the AC site - for you ir someone else. Issue with the vouchers is they take time to convert. Don’t know if it’s gotten any better - I got my last one in Dec. ‘21, and the quoted time was 6 weeks, and I received it probably sometime in 4-5. Just as a note, if you choose this, as they process, you’ll get sent the voucher Info., and initially that will have zero value - it will take 2-3 further days after that email for the value to be loaded.
If you want the voucher, call to find out - if they will give you the full value of the half-round trip as an AC travel voucher, then take that. AC travel voucher is pretty flexible, and essentially is a gift card you can use for any ticket purchase from the AC site - for you ir someone else. Issue with the vouchers is they take time to convert. Don’t know if it’s gotten any better - I got my last one in Dec. ‘21, and the quoted time was 6 weeks, and I received it probably sometime in 4-5. Just as a note, if you choose this, as they process, you’ll get sent the voucher Info., and initially that will have zero value - it will take 2-3 further days after that email for the value to be loaded.
Anyway, I got the travel voucher instead, and it turns out the amount I ended up getting was more than half the price of the overall ticket. And voucher can be used for any future travel, any direction, any destination. And yeah, voucher takes upwards of 6 weeks (which is another oddity ----- are they still doing things by hand / paper / pencil over there at AC?!?!?!)
In the end, it all worked out.
Appreciate the insight (even though I still don't really get it).
#5
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,309
It's because you flew the outbound on what was likely a roundtrip fare. Your credit is applicable for a return flight.
The cost of your outbound would be higher if repriced as a one-way. You probably won't have much of a residual value left if you take a credit that way.
The cost of your outbound would be higher if repriced as a one-way. You probably won't have much of a residual value left if you take a credit that way.
I've cancelled quite a few returns of round trip international tickets (since tickets ex-Europe is so much cheaper on AC), especially last year when USA connctions were not possible, and always the evoucher issued has been for whatever the value of the return was (or more )
OP, ask the credit to be converted to an evoucher - it will take a few months, but you will eventually get a gift card. (edit: I see you did )
#6
Original Poster
Join Date: Dec 2000
Location: Seattle, WA USA
Programs: FlyingBlue Silver; Air Canada 25K; Hilton Diamond; Marriott Lifetime Platinum
Posts: 456
Sorry no, thats not how the evoucher has worked in the last 2 years.
I've cancelled quite a few returns of round trip international tickets (since tickets ex-Europe is so much cheaper on AC), especially last year when USA connctions were not possible, and always the evoucher issued has been for whatever the value of the return was (or more )
OP, ask the credit to be converted to an evoucher - it will take a few months, but you will eventually get a gift card. (edit: I see you did )
I've cancelled quite a few returns of round trip international tickets (since tickets ex-Europe is so much cheaper on AC), especially last year when USA connctions were not possible, and always the evoucher issued has been for whatever the value of the return was (or more )
OP, ask the credit to be converted to an evoucher - it will take a few months, but you will eventually get a gift card. (edit: I see you did )