Originally Posted by
King Chung Huang
It's because you flew the outbound on what was likely a roundtrip fare. Your credit is applicable for a return flight.
The cost of your outbound would be higher if repriced as a one-way. You probably won't have much of a residual value left if you take a credit that way.
Sorry no, thats not how the evoucher has worked in the last 2 years.
I've cancelled quite a few returns of round trip international tickets (since tickets ex-Europe is so much cheaper on AC), especially last year when USA connctions were not possible, and always the evoucher issued has been for whatever the value of the return was (or more
)
OP, ask the credit to be converted to an evoucher - it will take a few months, but you will eventually get a gift card. (edit: I see you did
)