Complex Multi-City Points Bookings, Stopovers & Adding Segments (Aeroplan 2.0)
May 27, 2021, 7:44 pm
#151
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CGK-AUH-FRA-HEL stopover HEL-MUC-ZRH-ORD-RDU class: J all on partners (ey, lh, lx, ua)
The representative is quoting ~200,000 points and saying that it "cant" be done as a "one way" with a stopover. It has to be two one ways.
My reading of the chart shows it should be 100,000 miles plus the stopover fee as this is a single direction award from pacific to north america
The representative is quoting ~200,000 points and saying that it "cant" be done as a "one way" with a stopover. It has to be two one ways.
My reading of the chart shows it should be 100,000 miles plus the stopover fee as this is a single direction award from pacific to north america
But otherwise, I see no reason why this shouldn't price as a one-way bound (+5000 miles for the stopover).
May 27, 2021, 9:07 pm
#153
Join Date: Oct 2013
Location: YOW
Programs: AC SE, FOTSG Platinum
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May 27, 2021, 9:41 pm
#154
FlyerTalk Evangelist
Join Date: May 2009
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Several bloggers have mentioned this rule (though they probably copy info from each other), e.g.
https://princeoftravel.com/blog/new-aeroplan-minirtw/
May 30, 2021, 5:54 am
#158
Join Date: Aug 2015
Location: NY, NY & Long Island
Posts: 76
I want to book a partner award (Etihad) with a stopover (AMM-AUH-MCT) with a two day stopover in AUH. From what I understand, this should be possible for the cost of the first award (AMM-AUH) + 5000 miles. I've spoken numerous times with Aeroplan agents who insist it must be booked as two awards and that to use the stopover benefit I can't travel within a single region but must cross into it. I didn't think that was the case. Am I mistaken or should keep calling? Thank you for any help you can offer!
May 30, 2021, 11:28 am
#159
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
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I want to book a partner award (Etihad) with a stopover (AMM-AUH-MCT) with a two day stopover in AUH. From what I understand, this should be possible for the cost of the first award (AMM-AUH) + 5000 miles. I've spoken numerous times with Aeroplan agents who insist it must be booked as two awards and that to use the stopover benefit I can't travel within a single region but must cross into it. I didn't think that was the case. Am I mistaken or should keep calling? Thank you for any help you can offer!
This article suggests that a stopover is permitted in the same zone, using the example of LHR-FRA (stop)-MAD. But I don't know that Aeroplan as published anything on it.
This route doesn't violate the 100% rule mentioned in the article, as AMM-AUH-MCT is only 0.4% longer than the non-stop AMM-MCT distance.
May 30, 2021, 8:44 pm
#160
Join Date: Jun 2014
Location: YVR
Programs: SE 100K
Posts: 935
I want to book a partner award (Etihad) with a stopover (AMM-AUH-MCT) with a two day stopover in AUH. From what I understand, this should be possible for the cost of the first award (AMM-AUH) + 5000 miles. I've spoken numerous times with Aeroplan agents who insist it must be booked as two awards and that to use the stopover benefit I can't travel within a single region but must cross into it. I didn't think that was the case. Am I mistaken or should keep calling? Thank you for any help you can offer!
Jun 1, 2021, 11:10 am
#161
Join Date: Dec 2012
Location: southUSA
Posts: 398
I know this isnt a helpful reply but in my recent experience the new aeroplan system is terrible. Agents stating the award chart is for "informational purposes only" and they are holding fast to this printed confirmation on the chart. There is little value. Every time I try to use the stopover feature the agent breaks the flight into two seperate one ways. I guess onto the next program.
Jun 1, 2021, 11:25 am
#162
Join Date: Sep 2010
Location: YYZ
Programs: United 1K, AC 50K, Hyatt Globalist, Marriot Platinum
Posts: 684
I think agents are being instructed to treat stopovers as two one-ways, or at least they aren't being shown how to book them as stopovers with only the 5K surchage. That is the sense I got from the agent I spoke to yesterday who said something about the two segments I wanted to combine with a stopover as being in different fare categories, although both were entirely with partners and the award costs given on the AC website were what is on the award chart. She quoted me as a cost the price of the two one-ways PLUS the 5K stopover charge.
I'm curious, when this happens to others do you simply HUCA or do you try and ask if a supervisor can look into it? I hate asking for the supervisor, but I've found in the past I've never been able to get anything other than a standard booking done unless a supervisor got involved.
I'm curious, when this happens to others do you simply HUCA or do you try and ask if a supervisor can look into it? I hate asking for the supervisor, but I've found in the past I've never been able to get anything other than a standard booking done unless a supervisor got involved.
Jun 1, 2021, 4:28 pm
#163
Join Date: Mar 2000
Location: YVR
Programs: AE
Posts: 862
If they are doing a stopover option or a multi city option, they should be booking from availability rather than using the lowest price option. This should then price the applicable points if the itinerary/route does allow a stopover and it fits within the guidelines of a stopover.
Jun 1, 2021, 5:28 pm
#164
Join Date: Sep 2010
Location: YYZ
Programs: United 1K, AC 50K, Hyatt Globalist, Marriot Platinum
Posts: 684
In reference to my original post and the posts that came after, it is my understanding that dynamic pricing only applies to flights on AC. For partner airlines the award price is fixed, is it not? Therefore if a legal itinerary with a stopover is all on other carriers and there is availability on the Aeroplan site, they shouldn't be charging more than an extra 5K should they?
The itinerary I want is YYZ-EWR-IST-DAR stopover in DAR and then DAR-ADD-VFA. I already booked the first leg one-way (YYZ-EWR-IST-DAR) and want to add the second leg (DAR-ADD-VFA) to the itinerary. There is availability showing on the Aeroplan site for DAR-ADD-VFA. I did the math and the entire itinerary doesn't seem to go over the allowed mileage. Am I missing something?
The itinerary I want is YYZ-EWR-IST-DAR stopover in DAR and then DAR-ADD-VFA. I already booked the first leg one-way (YYZ-EWR-IST-DAR) and want to add the second leg (DAR-ADD-VFA) to the itinerary. There is availability showing on the Aeroplan site for DAR-ADD-VFA. I did the math and the entire itinerary doesn't seem to go over the allowed mileage. Am I missing something?
Jun 1, 2021, 6:02 pm
#165
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
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In reference to my original post and the posts that came after, it is my understanding that dynamic pricing only applies to flights on AC. For partner airlines the award price is fixed, is it not? Therefore if a legal itinerary with a stopover is all on other carriers and there is availability on the Aeroplan site, they shouldn't be charging more than an extra 5K should they?
The itinerary I want is YYZ-EWR-IST-DAR stopover in DAR and then DAR-ADD-VFA. I already booked the first leg one-way (YYZ-EWR-IST-DAR) and want to add the second leg (DAR-ADD-VFA) to the itinerary. There is availability showing on the Aeroplan site for DAR-ADD-VFA. I did the math and the entire itinerary doesn't seem to go over the allowed mileage. Am I missing something?