[OVER 48 HOURS FROM DEPARTURE] AC changed/cancelled my flight. What are my options?
May 26, 2023, 12:01 am
#826
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
I believe that schedule changes under 15 minutes get automatically accepted.
Maybe not instantly, but automatically.
A minor change isn't free rein to do whatever you want.
Maybe not instantly, but automatically.
A minor change isn't free rein to do whatever you want.
May 26, 2023, 4:32 am
#827
Join Date: Feb 2020
Posts: 1,204
Don't commit early. You still have lots of time
May 26, 2023, 6:13 am
#828
Join Date: May 2001
Location: Vancouver, BC, Canada
Programs: AC SE100K MM, Bonvoy Lifetime Titanium, Accor Diamond, National Emerald Club Exec Elite
Posts: 1,085
Booked AC 306 YVR-YUL on aeroplan points July 1 in PY. Just recently received notice that aircraft changed to 2 cabin 330 and I’m now in Y with same seat number. No offer for compensation given the higher amount of points spent to book PY.
May 26, 2023, 8:44 am
#829
Join Date: Jan 2023
Location: YYZ
Posts: 14
That's good to know. Just had flights from YYZ to MSY in December returning in January completely obliterated last night. The new suggested itinerary and flight times are pretty garbage and the flights are now Rouge from Jazz. Not pleased.
May 26, 2023, 10:14 am
#830
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,809
The web site does not offer an option to change your flight for free?
May 26, 2023, 10:26 am
#831
Join Date: May 2001
Location: Vancouver, BC, Canada
Programs: AC SE100K MM, Bonvoy Lifetime Titanium, Accor Diamond, National Emerald Club Exec Elite
Posts: 1,085
May 26, 2023, 3:47 pm
#832
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,363
Looks like the new A330s are operating as J/Y within NA but PY/Y internationally. You’re due a refund of points…not sure how they calculate the refund though. Try calling or worst case apply for the refund after you complete the trip.
May 26, 2023, 6:14 pm
#833
Join Date: Jun 2013
Posts: 73
May 26, 2023, 6:34 pm
#834
Join Date: Oct 2022
Location: Ottawa, Canada + Edinburgh, Scotland
Programs: AC SE, Star Alliance Gold
Posts: 815
I have a latitude booking that was changed, and although their suggested new itinerary is explicitly in latitude economy, none of the “alternative” options I can select instead say anything other than economy. Will these definitely be in latitude or is some sort of downfare possible? See pic - outbound is unchanged, inbound is my preferred alternative.
May 26, 2023, 9:17 pm
#836
Join Date: May 2001
Location: Vancouver, BC, Canada
Programs: AC SE100K MM, Bonvoy Lifetime Titanium, Accor Diamond, National Emerald Club Exec Elite
Posts: 1,085
Called and agent said there’s nothing they can do at this point, but that I should file a complaint after the flight and I’ll have some points refunded. They couldn’t tell me how many.
May 27, 2023, 7:57 am
#837
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,809
(Surely there is no such 2/3 days rule. But maybe the system did something. Or you inadvertently "accepted" the offered new itinerary.)
May 27, 2023, 8:00 am
#838
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,809
Well, if you don't ant to switch to a different itineray, there is really nothing they can do. As to refunding you miles, that's with aeroplan. I doubt that an gent on the phone would be able to calculate what the refund should be. Probably should be based upon historic data, but them using later ones might actually work in your favor.
May 27, 2023, 8:10 am
#839
Join Date: May 2001
Location: Vancouver, BC, Canada
Programs: AC SE100K MM, Bonvoy Lifetime Titanium, Accor Diamond, National Emerald Club Exec Elite
Posts: 1,085
Well, if you don't ant to switch to a different itineray, there is really nothing they can do. As to refunding you miles, that's with aeroplan. I doubt that an gent on the phone would be able to calculate what the refund should be. Probably should be based upon historic data, but them using later ones might actually work in your favor.
May 27, 2023, 8:29 am
#840
Join Date: Jun 2013
Posts: 73
We never got any change notification, the flight just switched. I noticed it happened in January but never got the notification to accept anything. The actual “your flight has changed” email came mid-April and then they declined to make any changes a couple weeks after that