Do married segments apply to Aeroplan awards?
Jul 9, 2020, 8:54 am
#1
Original Poster
Join Date: Jan 2011
Location: YYZ
Programs: AC SE, WJ Gold, Bonvoy Titanium Ambassador
Posts: 134
Do married segments apply to Aeroplan awards?
Hi,
I recently booked CMB-SIN (SQ J), SIN-AUH (EY F), AUH-JFK (EY F), in retrospect I would like to have booked CMB-AUH (EY J) AUH-JFK (EY F). Aeroplan is stating that the SIN-AUH, AUH-JFK are now married and I can not cancel AUH-SIN without AUH-JFK cancelling (which I do not want to do as do not want to lose AUH-JFK in F). Does anyone know if agent is mistaken or its not possible to cancel just one segment.
Thanks
I recently booked CMB-SIN (SQ J), SIN-AUH (EY F), AUH-JFK (EY F), in retrospect I would like to have booked CMB-AUH (EY J) AUH-JFK (EY F). Aeroplan is stating that the SIN-AUH, AUH-JFK are now married and I can not cancel AUH-SIN without AUH-JFK cancelling (which I do not want to do as do not want to lose AUH-JFK in F). Does anyone know if agent is mistaken or its not possible to cancel just one segment.
Thanks
Jul 11, 2020, 10:20 am
#2
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Yeah it's possible.
What the agent could try to do is to cancel with segments without saving the PNR (this is important), and then rebook the F segment by itself by direct booking it.
Because the segment is cancelled but not saved, the PNR is kind of still holding the F inventory because it's not confirmed cancel yet (so an agent can attempt a change and reprice without losing inventory etc.), so direct booking it back (usually) works.
You'd then be able to tack on the extra segment.
But it's really important that you tell the agent to cancel the segment but do not save the PNR. If the agent cancels and the OAL doesn't return the inventory back, you're SOL.
Have fun.
What the agent could try to do is to cancel with segments without saving the PNR (this is important), and then rebook the F segment by itself by direct booking it.
Because the segment is cancelled but not saved, the PNR is kind of still holding the F inventory because it's not confirmed cancel yet (so an agent can attempt a change and reprice without losing inventory etc.), so direct booking it back (usually) works.
You'd then be able to tack on the extra segment.
But it's really important that you tell the agent to cancel the segment but do not save the PNR. If the agent cancels and the OAL doesn't return the inventory back, you're SOL.
Have fun.
Jul 11, 2020, 2:19 pm
#3
Original Poster
Join Date: Jan 2011
Location: YYZ
Programs: AC SE, WJ Gold, Bonvoy Titanium Ambassador
Posts: 134
Thanks will give this a try, hopefully get a helpful agent.
Edit: Apparently not possible with the new system, agent said was possible under previous system.
Edit: Apparently not possible with the new system, agent said was possible under previous system.
Last edited by NB_Falcon; Jul 11, 2020 at 2:40 pm
May 22, 2023, 5:28 am
#4
Join Date: Aug 2017
Posts: 1,610
I just got hit with the same thing. I had an Aeroplan award booked USA-Istanbul-Dubai (all Turkish metal, one-way), and wanted to make what I thought was a very simple change to USA-Istanbul-Pakistan (keeping the same first segment).
But apparently things are married and I need space to fully exist instead of just swapping out the last segment like ...fffff
But apparently things are married and I need space to fully exist instead of just swapping out the last segment like ...fffff