IRROPS travel voucher
Jun 2, 2020, 5:46 pm
#1
Original Poster
Join Date: Apr 2004
Location: YVR
Programs: AC SE, UA PLAT, EK GOLD, Hilton Diamond
Posts: 438
IRROPS travel voucher
Used a 20% voucher for two bookings. which both were cancelled due to Covid both by me and AC. Voucher was good for two bookings. Any chance I can reinstate the coupon code? How?
Jun 2, 2020, 6:03 pm
#2
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,774
It sounds like you're talking about a discount/promo code, rather than a "voucher", which generally refers to credit for a cancelled flight.
You can write in to AC customer relations via the web form, explain the situation, and ask them to issue new codes.
If the bookings have not been refunded and you're eventually going to re-book using the credits attached to them, you may not even need a new code - as long as the code remains valid for the new booking, it should get applied when you re-book.
You can write in to AC customer relations via the web form, explain the situation, and ask them to issue new codes.
If the bookings have not been refunded and you're eventually going to re-book using the credits attached to them, you may not even need a new code - as long as the code remains valid for the new booking, it should get applied when you re-book.
Jun 2, 2020, 10:33 pm
#3
Join Date: Sep 2018
Location: YYC
Posts: 38
Jun 5, 2020, 3:43 pm
#4
Original Poster
Join Date: Apr 2004
Location: YVR
Programs: AC SE, UA PLAT, EK GOLD, Hilton Diamond
Posts: 438
I have an unused promo code that’s expiring in a couple of months. I recently wrote to AC Customer Relations informing them my travel plans are uncertain and asked if the code validity could be extended. AC granted me an additional six months to the promo code validity.
Jun 5, 2020, 4:58 pm
#5
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,774