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AC International J Service Experience During Covid

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AC International J Service Experience During Covid

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Old Apr 29, 2021, 6:28 am
  #211  
 
Join Date: Feb 2013
Location: YYZ/CPH/HRE
Programs: AC 100K, AC 2MM, SAS Diamond, AA P; Avis CM
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Originally Posted by 24left
I noticed this new bit on AC's site, this page

https://www.aircanada.com/ca/en/aco/...e-service.html





I am wondering if the protocols are different on some international routes, or it's just poor proof-reading at AC.

The first section mentions about what is included for flights departing Canada.

But then it says "For flights to Canada" and mentions a premium meal box. Looking at the photos above, the J meal looked plated even if the cheese and dessert were in covered packages. Also noted the typo and "r" missing from the item "bread roll".

Thus I wonder if this sentence refers to flights "within" Canada, where we know a meal in a box is served.
.

TATL 4/15 (840 -> FRA) was plated (roast chicken/lobster salad ); 4/25 (841) was black box (veg ravioli). Same FIN in/out would guess they are carrying all catering.
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Old May 8, 2021, 3:45 pm
  #212  
 
Join Date: Nov 2012
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AC 059 - No Protein!

Flew on May 1 from DOH-YYZ - 13 hour day time flight. The meal was vegetable biryani. I asked why there was no protein (sorry a quinoa side salad does not constitute a protein) as was told “well most people on this flight are usually vegetarian. Huh?! Snack was a potato pastry. Very disappointed and unimpressed.
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Old May 8, 2021, 4:35 pm
  #213  
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Originally Posted by yyclady
Flew on May 1 from DOH-YYZ - 13 hour day time flight. The meal was vegetable biryani. I asked why there was no protein (sorry a quinoa side salad does not constitute a protein) as was told “well most people on this flight are usually vegetarian. Huh?! Snack was a potato pastry. Very disappointed and unimpressed.
When you say "no protein", do you mean you were looking for a hunk of chicken/beef/fish? Or would you have been satisfied with a vegetarian biryani that had a reasonable quantity of protein from non-meat sources? I'm not sure whether your complaint is that you weren't offered meat or that the meal was not well balanced nutritionally?

If the former, meal choices are basically non-existent on AC these days, so if you have the misfortune to end up with something you don't like, you're kind of stuck (for those of us who hate or are allergic to chicken, these have been particularly difficult times). But if AC's data suggests that a vegetarian meal would be appropriate to the tastes of most of the passengers on that route, I don't think it's unreasonable for them to serve one.

If the latter, that's pretty standard for AC's vegetarian dishes in normal times, which are often vegetarian pastas with just a bit of vegetable and cheese. But most airline food is not particularly healthy, because it's often high in salt and sugar (since your taste buds are dulled on the plane), and prepared with cost and logistics foremost in importance, rather than nutrition or quality.
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Old May 8, 2021, 6:03 pm
  #214  
 
Join Date: Dec 2007
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Until special meals are re-implemented, the meal was recently adjusted to all vegetarian given the overwhelming religious and dietary requirements of Customers on this route. It is virtually all connection traffic - from India, Pakistan, Bangladesh, Somalia, etc, and the original main meal which was a protein (chicken) dish was rejected by the vast majority of the Guests on board. The change was a result of both Customer and Crew feedback.
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Old May 8, 2021, 6:23 pm
  #215  
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Originally Posted by ACYYZ/SD
Until special meals are re-implemented, the meal was recently adjusted to all vegetarian given the overwhelming religious and dietary requirements of Customers on this route. It is virtually all connection traffic - from India, Pakistan, Bangladesh, Somalia, etc, and the original main meal which was a protein (chicken) dish was rejected by the vast majority of the Guests on board. The change was a result of both Customer and Crew feedback.
Thanks for the info. That certainly makes sense.

On a related note: Is there any timeline for offering at least a choice between two main courses? I don't expect a dessert & cheese cart, or meals to be assembled in the galley, but surely offering a choice between 2 (or 3) pre-plated meals in J shouldn't be that hard to acomplish?!?
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Old May 8, 2021, 7:03 pm
  #216  
 
Join Date: Mar 2020
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Next you'll be asking for creamer for your coffee. YOU CRAZY!!
Yours is my personal year old rant. Even if stuff has to be boxed, you could still offer a choice especially in J.
Even regular or VEGAN would give 99% a meal they could/would eat, and if boxed avoids contamination.
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Last edited by FlY2XS; May 8, 2021 at 7:09 pm
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Old Jun 13, 2021, 3:21 pm
  #217  
 
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Has there been any recent news on a timeline to return to a more regular service in international J?
Looking at a FRA-YUL r/t in early August. I can take LH or AC for the same price exactly. I like the AC seat better (assuming it inflates) but the catering described in this thread does not appeal to me.
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Old Jun 13, 2021, 3:38 pm
  #218  
 
Join Date: Jan 2021
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Originally Posted by airoli
Has there been any recent news on a timeline to return to a more regular service in international J?
Looking at a FRA-YUL r/t in early August. I can take LH or AC for the same price exactly. I like the AC seat better (assuming it inflates) but the catering described in this thread does not appeal to me.
That's my dilemma as well. Flying YYZ or YUL to FRA in J and need to decide between a better seat or better service and meals. Life is hard.
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Old Jun 13, 2021, 8:10 pm
  #219  
 
Join Date: May 2006
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Originally Posted by YYZ1313
That's my dilemma as well. Flying YYZ or YUL to FRA in J and need to decide between a better seat or better service and meals. Life is hard.
I’d take the better seat to Europe and the better food on the return.
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Old Jun 13, 2021, 8:51 pm
  #220  
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Originally Posted by YYZ1313
That's my dilemma as well. Flying YYZ or YUL to FRA in J and need to decide between a better seat or better service and meals. Life is hard.
On an Eastbound TATL flight, that seems like a no-brainer: most comfortable seat >>> slightly better catering

On a Westbound flight: well, it depends on what you tend to do during the flight; LH's catering no doubt is better at the moment, though personally I may still choose AC, enjoy the free flowing champagne and possibly bring my own food
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Old Jun 16, 2021, 9:58 am
  #221  
 
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Originally Posted by Jasper2009
though personally I may still choose AC, enjoy the free flowing champagne and possibly bring my own food
Assuming the crew has saved sufficient champagne stock to allow free flowing champagne on the return flight. Quite annoying when they have only 1 bottle for the entire J cabin.
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