Unable to Search for Awards on Aeroplan
Feb 28, 2020, 3:14 am
#1
Original Poster
Join Date: Feb 2014
Location: MSP
Posts: 43
Unable to Search for Awards on Aeroplan
I am currently unable to search for nearly all flights on Aeroplan, despite there being availability confirmed for the specific route pair and date. Every time I would receive the following error message: Your requested itinerary cannot be booked at this time, please try again.
From my research into this issue, it appears that it had to do with some sort of migration Aeroplan did back in November of 2019? Does that mean some accounts did not get migrated (like mine), and hence the inability to search/book any awards? And if that's the case, do I just call Aeroplan to (migrate?) my account so I have the ability to book online?
I appreciate any help and input, this is very frustrating not being able to book online myself.
From my research into this issue, it appears that it had to do with some sort of migration Aeroplan did back in November of 2019? Does that mean some accounts did not get migrated (like mine), and hence the inability to search/book any awards? And if that's the case, do I just call Aeroplan to (migrate?) my account so I have the ability to book online?
I appreciate any help and input, this is very frustrating not being able to book online myself.
Feb 28, 2020, 7:32 am
#3
Original Poster
Join Date: Feb 2014
Location: MSP
Posts: 43
Feb 28, 2020, 9:40 am
#4
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,305
wow, thats a new one - even for AC/Aeroplan IT. Sorry, no idea...
Feb 28, 2020, 10:43 am
#5
Join Date: Apr 2017
Location: WAS
Programs: Free Agent
Posts: 1,757
I'm having the same issue as well. In my case I was planning on transferring points into Aeroplan, and ended up sending them to Lifemiles instead. Ended up paying more miles for the same award (LX), but ultimately needed to grab it when it was available.
In my case, the error was consistent no matter the Origin, Destination or type of award.
In my case, the error was consistent no matter the Origin, Destination or type of award.
Feb 28, 2020, 12:07 pm
#6
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,448
That's odd as AFAIK award availability isn't account specific but did you call AP and try and confirm the award through the reservations line? Not as convenient for sure but would be an option.
Feb 28, 2020, 12:37 pm
#7
Join Date: Dec 2006
Location: YEG
Posts: 3,925
I don't remember the specifics, but IIRC there was some sort of migration that was required for Aeroplan accounts at the time of the Amadeus switch, and some people had limited access to their accounts for a while. I have no idea what the migration was. Details are likely buried in the Amadeus thread. It is always possible that something got messed up, or it could be a completely unrelated issue.