Jul 11, 2022, 8:44 pm
Last edit by: Adam Smith
AC Delayed/Cancelled Flight Compensation Threads
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about which regime(s) you're eligible for compensation under, or which would be more favourable, this is the correct thread.
For information regarding APPR (Canadian regulations), please see: Claiming compensation from AC under APPR (Air Passenger Protection Regulations)
For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
There are several threads on compensation for delayed/cancelled flights operated by AC.
If your question is about which regime(s) you're eligible for compensation under, or which would be more favourable, this is the correct thread.
For information regarding APPR (Canadian regulations), please see: Claiming compensation from AC under APPR (Air Passenger Protection Regulations)
For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
Air Canada Compensation For Delayed/Cancelled Flights
May 9, 2024, 12:19 pm
#691
Join Date: Nov 2023
Posts: 36
Just an update on my experience.
Received a response from AC at the 11th hour of their extension request. I will try to summarize it, but obviously I'm not an airline professional, just pissed at my nearly 4 hour delay. Seems like they're holding their ground no compensation owed. They provided a long response document that has a bunch of info, many of which is not legible and left me more confused.
AC800 - YYZ-DUB delayed departure by 3:50 delayed arrival 3:27 on 12/30-12/1
text messages I received first told me there were delays due to maintenance, later delays because they were swapping the aircraft
The response from AC walked through my first leg of the flight (that wasn't delayed) then had various reports on AC140/AC801 that talked about a defect in the intercom system having a high pitch squeal eventually replacing some part. 3:50 minutes after first reported. The next report outlines the same repairs starting at 00:23 and finishing at 03:43 (when we were in the air on what I believe is a different plane than originally planned based on their communication).
Their reasoning for denying the claim is because it was an unforeseen safety issue and out of their control and they outlined it had to be fixed before we could leave.
Either way, super confusing, they probably spent more time than the $400 I requested fighting this and left me even more confused/never flying AC again if it's within my control.
Guess at this point it's in the hands of the CTC to review and decide if they were in the wrong or not.
Received a response from AC at the 11th hour of their extension request. I will try to summarize it, but obviously I'm not an airline professional, just pissed at my nearly 4 hour delay. Seems like they're holding their ground no compensation owed. They provided a long response document that has a bunch of info, many of which is not legible and left me more confused.
AC800 - YYZ-DUB delayed departure by 3:50 delayed arrival 3:27 on 12/30-12/1
text messages I received first told me there were delays due to maintenance, later delays because they were swapping the aircraft
The response from AC walked through my first leg of the flight (that wasn't delayed) then had various reports on AC140/AC801 that talked about a defect in the intercom system having a high pitch squeal eventually replacing some part. 3:50 minutes after first reported. The next report outlines the same repairs starting at 00:23 and finishing at 03:43 (when we were in the air on what I believe is a different plane than originally planned based on their communication).
Their reasoning for denying the claim is because it was an unforeseen safety issue and out of their control and they outlined it had to be fixed before we could leave.
Either way, super confusing, they probably spent more time than the $400 I requested fighting this and left me even more confused/never flying AC again if it's within my control.
Guess at this point it's in the hands of the CTC to review and decide if they were in the wrong or not.
May 9, 2024, 10:25 pm
#692
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 5,298
I have been given a compensation promotion code of 15% off a base fare.
Can I use this for a business class fare too?
Hopefully someone can respond urgently as trying to buying a ticket.
Thank you
Can I use this for a business class fare too?
Hopefully someone can respond urgently as trying to buying a ticket.
Thank you
May 9, 2024, 10:50 pm
#693
Join Date: Sep 2023
Posts: 417
You should be able to. But remember its off the Base fare which excludes any surcharges, so it won't be 15% off the published fare. e.g a $1,900 one way TATL J fare may be $800 base fare, $800 in surcharges plus fees & taxes. So the 15% off base is $120 reduction.
May 9, 2024, 11:14 pm
#694
Join Date: Aug 2008
Location: Canada
Programs: AC*SE
Posts: 1,940
You should be able to, but often the e-mail that sent it to you includes the terms and conditions. But also... why not just try it on the website and see if the discount is applied to business class fares?
May 10, 2024, 8:10 pm
#696
Join Date: Sep 2015
Posts: 1,250
Also, I have a similar code and have noticed that if I apply the code, some flight options disappear (I'm searching NA-EU so I think there's something with some LH group flights where the code is not applicable?)
May 11, 2024, 9:02 am
#697
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 5,298
A promo code shouldn't need a pin? (Assuming you are entering it on the page where you first select your origin/destination and dates.)
Also, I have a similar code and have noticed that if I apply the code, some flight options disappear (I'm searching NA-EU so I think there's something with some LH group flights where the code is not applicable?)
Also, I have a similar code and have noticed that if I apply the code, some flight options disappear (I'm searching NA-EU so I think there's something with some LH group flights where the code is not applicable?)
May 11, 2024, 9:37 am
#698
Join Date: Dec 2023
Location: GTHA
Programs: Aeroplan, NEXUS
Posts: 195
Looking for some insight into the process regarding a cancelled flight.
On April 8, I was booked on AC1661 from Tampa to Toronto at 20:30. I was informed by text message at 18:51 that the flight was cancelled because of "crew scheduling issues." Air Canada informed me a few minutes later I was rebooked on AC1991 on April 9 departing at 14:00.
On April 8, I was booked on AC1661 from Tampa to Toronto at 20:30. I was informed by text message at 18:51 that the flight was cancelled because of "crew scheduling issues." Air Canada informed me a few minutes later I was rebooked on AC1991 on April 9 departing at 14:00.
Easy peasy so far.
May 11, 2024, 3:34 pm
#699
Join Date: Sep 2015
Posts: 1,250
The x% off codes get entered here:
May 18, 2024, 1:28 pm
#700
Join Date: Dec 2023
Location: GTHA
Programs: Aeroplan, NEXUS
Posts: 195
On April 8, I was booked on AC1661 from Tampa to Toronto at 20:30. I was informed by text message at 18:51 that the flight was cancelled because of "crew scheduling issues." Air Canada informed me a few minutes later I was rebooked on AC1991 on April 9 departing at 14:00.
May 18, 2024, 8:50 pm
#701
Join Date: Mar 2014
Location: Canada
Programs: AC SE100k, Marriott Titanium Elite, Accor Platinum, National Executive Elite
Posts: 353
Is it a new thing on the contact us page that the delayed or cancelled flight claim asks for a ticket number and name, and if it does not find an internal valid claim for that flight, it prevents you from contacting them further? I have yet to meet a flight delay Air Canada found it was at fault for.
May 21, 2024, 11:24 am
#702
Join Date: Jun 2023
Programs: Air Canada 35K, Hilton Gold, Bonvoy Gold
Posts: 9
Compensation offered
I guess 3 months later update on my claim.
Submitted claim via APPR and got an email this morning from Air Canada in regards to my claim.
Offered $1,000 with no questions asked via e-transfer. Yet to receive this transfer but have a case number in regards to this.
They did oddly ask me to email APPR and cancel my claim after payment
May 22, 2024, 8:11 pm
#703
Join Date: Jun 2001
Location: Victoria, B.C.
Programs: Hyatt Globalist, AA Gold LT
Posts: 1,947
AC033 has been canceled for May 5th. Paid extra for PY flex award as there was R space when I booked and I was confirmed in J. They rebooked me on an earlier flight in J but on a 321 instead of a 777. I put in a claim and they denied the claim as they say they got me home earlier. So $0 no coupon either. Disappointed even though I guess technically they got me home on time.
May 22, 2024, 8:52 pm
#704
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 6,020
Is it a new thing on the contact us page that the delayed or cancelled flight claim asks for a ticket number and name, and if it does not find an internal valid claim for that flight, it prevents you from contacting them further? I have yet to meet a flight delay Air Canada found it was at fault for.
May 22, 2024, 9:32 pm
#705
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,557
AC033 has been canceled for May 5th. Paid extra for PY flex award as there was R space when I booked and I was confirmed in J. They rebooked me on an earlier flight in J but on a 321 instead of a 777. I put in a claim and they denied the claim as they say they got me home earlier. So $0 no coupon either. Disappointed even though I guess technically they got me home on time.
I'm honestly not sure what you were expecting.