Oct 28, 2019, 2:48 pm
The Newly Redesigned Air Canada Mobile App (Fall 2019)
Jan 17, 2020, 7:17 pm
#421
Join Date: Sep 2014
Location: YYC / LAS
Programs: AC SE-MM
Posts: 128
Jan 18, 2020, 6:34 am
#422
Join Date: Feb 2019
Location: ARN
Programs: AC, SK, Marriott
Posts: 1,155
Jan 18, 2020, 11:47 am
#423
Join Date: Dec 2007
Location: Canada
Posts: 1,514
How close to the flight should a person expect to see something / able to do anything other than what I mentioned earlier on? Are you still able to do a bid upgrade on the app? My next flight is on Feb.06 and at this time I have no options on my app to do anything other than it shows the flight times in my trips.
Jan 21, 2020, 8:02 am
#425
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,824
This morning, the AC app keeps crashing after just a few seconds every time I open it. I've tried force stopping it, and I've tried restarting my phone, but the issue persists. I guess the next step would probably be to uninstall and reinstall. Anyone else having issues?
Jan 21, 2020, 9:07 am
#426
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,424
This morning, the AC app keeps crashing after just a few seconds every time I open it. I've tried force stopping it, and I've tried restarting my phone, but the issue persists. I guess the next step would probably be to uninstall and reinstall. Anyone else having issues?
Same issue.
Could try clearing app data, but my suspicion is the API response changed and the app can't handle it.
Jan 21, 2020, 9:15 am
#427
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,695
In the iOS world, both the Trips and individual reservations pages seem to update normally. We are retrieving your reservations... becomes Updated less than 1 minute ago. Flight status queries and mock bookings also seem to work fine.
The above is not a commentary about mobile platforms, just an observation about app functionality
The above is not a commentary about mobile platforms, just an observation about app functionality
Jan 21, 2020, 10:19 am
#428
Join Date: Sep 2006
Location: YOW
Programs: AC*SEMM, *G, Hilton Diamond, Marriott Gold
Posts: 899
This morning, the AC app keeps crashing after just a few seconds every time I open it. I've tried force stopping it, and I've tried restarting my phone, but the issue persists. I guess the next step would probably be to uninstall and reinstall. Anyone else having issues?
Jan 21, 2020, 11:49 am
#430
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,424
Given their use of Kotlin, my suspicion would be that the assumed some field would never be null (which is the default assumption in Kotlin), so after some backend update, the app is crashing, rather than just gracefully handling it.
Jan 21, 2020, 11:51 am
#431
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,824
Jan 25, 2020, 6:25 pm
#433
Join Date: Apr 2018
Location: Ontario Canada
Programs: Air Canada 50K - Hilton Diamond - Marriott Platinum
Posts: 283
Jan 31, 2020, 7:30 pm
#435
Join Date: Dec 2007
Location: Canada
Posts: 1,514
Ladies / Gents...…….need your expertise. Flight is on Feb.06 and still can't do anything on the app. Just showing flight times...…….I hit the other options and it says information will show when "the time is right"? Is this normal and just a brutal upgraded app? I have seen screen screenshots on FT that show other information but I can't imagine I am only 5 days out and I have no options to do anything or even see anything?