OZ *G but only recognized as *S when flying AC
Sep 7, 2019, 1:14 pm
#1
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Join Date: Feb 2007
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Posts: 295
OZ *G but only recognized as *S when flying AC
As title. I've never had this issue flying other star alliance airlines but somehow, today, when I checked in at YVR, for an AC flight, I was only recognized as star silver and the lounge agent didn't even let me in even though my app is showing I'm indeed star gold. Anyone had experience with this and how should I resolve this?
Sep 7, 2019, 3:07 pm
#6
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That said, it never hurts to try removing and re-adding the number.
Sep 7, 2019, 3:11 pm
#7
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As title. I've never had this issue flying other star alliance airlines but somehow, today, when I checked in at YVR, for an AC flight, I was only recognized as star silver and the lounge agent didn't even let me in even though my app is showing I'm indeed star gold. Anyone had experience with this and how should I resolve this?
Did you say something to the check in agent to try to get it fixed then? In some airports, status is useful for fast track scuurity/passport control before you get to the lounge.
I would have raised a fuss when being denied lounge access.
I would have raised a fuss when being denied lounge access.
Sep 7, 2019, 3:23 pm
#8
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That tends not to do much. If their system shows you as *S, and you don't have a physical *G card, you're not getting in. I experienced that many times on United as I rapidly went from E35K to E75K over the course of several weeks, so I had many UA flights where I was technically *G but didn't have a card yet and their system showed *S.
Sep 7, 2019, 3:36 pm
#9
Join Date: May 2012
Posts: 492
That tends not to do much. If their system shows you as *S, and you don't have a physical *G card, you're not getting in. I experienced that many times on United as I rapidly went from E35K to E75K over the course of several weeks, so I had many UA flights where I was technically *G but didn't have a card yet and their system showed *S.
Sep 7, 2019, 7:57 pm
#10
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Certainly a fair question (and stupid choice of tier names on OZ's part), but the thread title specifically says *G, and the OP says other airlines recognize the *G properly.
Last edited by tcook052; Sep 9, 2019 at 10:23 am Reason: off topic
Sep 8, 2019, 1:54 am
#11
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Join Date: Feb 2007
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OP here. Just got into Frankfurt. No issue getting into LH lounge and they even reprinted my boarding pass and it said OZ*G.
For those who asked - I'm OZ Diamond.
When I got to YVR to check in, I asked both the check in agent and the lounge agent to help me fix it, both of which said they could not.
It would suck if I continue to be denied benefits when I fly AC.
For those who asked - I'm OZ Diamond.
When I got to YVR to check in, I asked both the check in agent and the lounge agent to help me fix it, both of which said they could not.
It would suck if I continue to be denied benefits when I fly AC.
Sep 8, 2019, 3:00 am
#12
Join Date: May 2012
Posts: 492
OP here. Just got into Frankfurt. No issue getting into LH lounge and they even reprinted my boarding pass and it said OZ*G.
For those who asked - I'm OZ Diamond.
When I got to YVR to check in, I asked both the check in agent and the lounge agent to help me fix it, both of which said they could not.
It would suck if I continue to be denied benefits when I fly AC.
For those who asked - I'm OZ Diamond.
When I got to YVR to check in, I asked both the check in agent and the lounge agent to help me fix it, both of which said they could not.
It would suck if I continue to be denied benefits when I fly AC.
Sep 8, 2019, 3:02 am
#13
Join Date: May 2012
Posts: 492
Not everything folk write in FT is exactly what they intended to say esp when galloping through airports.
Last edited by tcook052; Sep 9, 2019 at 10:24 am Reason: edit quote
Sep 8, 2019, 11:59 am
#14
Join Date: May 2012
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Your response is the only one that matters, because you are correct. Direct and to the point.
As per the *A website
Asiana Club Gold
We are delighted to confirm that your status equates to Star Alliance Silver. This status recognises that you are a frequent traveller on the Star Alliance network and have flown regularly with our member airlines. You are entitled to the Star Alliance Silver Status benefits. Keep flying and you could make it to Alliance Gold status soon!
Asiana DIAMOND is the equivalent of *A Gold and allows the lounge access.
Almost all of the *A member airlines have moved to a common Gold status standard. there are a few holdouts and Asiana is one of them. (Lufthansa Group & Turkish still use their confusing titles.)
As per the *A website
Asiana Club Gold
We are delighted to confirm that your status equates to Star Alliance Silver. This status recognises that you are a frequent traveller on the Star Alliance network and have flown regularly with our member airlines. You are entitled to the Star Alliance Silver Status benefits. Keep flying and you could make it to Alliance Gold status soon!
Asiana DIAMOND is the equivalent of *A Gold and allows the lounge access.
Almost all of the *A member airlines have moved to a common Gold status standard. there are a few holdouts and Asiana is one of them. (Lufthansa Group & Turkish still use their confusing titles.)
Sep 8, 2019, 12:01 pm
#15
Join Date: Oct 2015
Location: Economy, mostly :(
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Posts: 7,801
Your response is the only one that matters, because you are correct. Direct and to the point.
As per the *A website
Asiana Club Gold
We are delighted to confirm that your status equates to Star Alliance Silver. This status recognises that you are a frequent traveller on the Star Alliance network and have flown regularly with our member airlines. You are entitled to the Star Alliance Silver Status benefits. Keep flying and you could make it to Alliance Gold status soon!
Asiana DIAMOND is the equivalent of *A Gold and allows the lounge access.
Almost all of the *A member airlines have moved to a common Gold status standard. there are a few holdouts and Asiana is one of them. (Lufthansa Group & Turkish still use their confusing titles.)
As per the *A website
Asiana Club Gold
We are delighted to confirm that your status equates to Star Alliance Silver. This status recognises that you are a frequent traveller on the Star Alliance network and have flown regularly with our member airlines. You are entitled to the Star Alliance Silver Status benefits. Keep flying and you could make it to Alliance Gold status soon!
Asiana DIAMOND is the equivalent of *A Gold and allows the lounge access.
Almost all of the *A member airlines have moved to a common Gold status standard. there are a few holdouts and Asiana is one of them. (Lufthansa Group & Turkish still use their confusing titles.)