Originally Posted by
ailiton
OP here. Just got into Frankfurt. No issue getting into LH lounge and they even reprinted my boarding pass and it said OZ*G.
For those who asked - I'm OZ Diamond.
When I got to YVR to check in, I asked both the check in agent and the lounge agent to help me fix it, both of which said they could not.
It would suck if I continue to be denied benefits when I fly AC.
So you should have access as everyone points out. Maybe they are over interpreting OZ*G. It’s usually LH who want a physical (not app card). Maybe she was having a bad day as seems odd. Write in and complain and ask for compensation 😊