Operational upgrades (op-ups); and why doesn't AC give away all J seats as comp-ups?
Jul 16, 2019, 8:45 am
#16
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Good stuff for the OP perhaps. Not so good stuff if per the rules someone else was supposed to get the upgrade but did not.
Jul 16, 2019, 9:03 am
#17
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Want a J seat? Buy one.
Jul 16, 2019, 9:54 am
#18
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Sure. But there are rules for operational upgrades and these should be followed, instead of upgrading random people. Presumably these rules are there for a reason.
Jul 16, 2019, 10:21 am
#20
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Would not elite status trump fare paid? Surely there'd be E50K/E75K/E100K elites on such a flight who'd have greater priority for an opup? And as others have speculated, was it actually from economy to business, or economy to premium economy? It would seem PE>J would be a more normal opup, then move someone in Y>PE.
Which is why this confuses me. If other speculation is correct that it was actually to PY, not J, then that makes way more sense.
Jul 16, 2019, 10:27 am
#21
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A non-status (or non-FFP) pax on a high economy ticket may be someone whose business can be swayed by showing a little generosity, and teasing the delights of AC J.
Upgrades are not only usable as "rewards" for custom already demonstrated (i.e. the airline already takes you for granted), but can be used as enticements for further business from "new" customers....
Jul 16, 2019, 10:30 am
#22
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Bereavement fares are something or M last I knew. As in low flex something and high flex M. I got the low flex one so couldn’t eUp as an E35k.
I can’t recall the code, but it was a low flex code. I paid 50% for my seat. It wasn’t full Y.
All before branded fare lotto of course.
I can’t recall the code, but it was a low flex code. I paid 50% for my seat. It wasn’t full Y.
All before branded fare lotto of course.
Jul 16, 2019, 10:43 am
#23
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Despite what their OTP shows, gate agents do get in trouble for delaying flights. If a flight was near to closing and they had the option of moving one person to solve their seating problems or playing musical seats with 5 or 6 people that will then need new boarding passes and be called up to collect them, I can guess the expediency will be the order of the day. The flight gets closed on time and they don't have to do any explanations to a manager, instead of following the "rules" and shuffling a bunch of people and having a delay mark against their name.
Jul 16, 2019, 10:44 am
#24
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But E50K/E75K/E100K elites would be expected to be familiar with AC's J cabins.
A non-status (or non-FFP) pax on a high economy ticket may be someone whose business can be swayed by showing a little generosity, and teasing the delights of AC J.
Upgrades are not only usable as "rewards" for custom already demonstrated (i.e. the airline already takes you for granted), but can be used as enticements for further business from "new" customers....
A non-status (or non-FFP) pax on a high economy ticket may be someone whose business can be swayed by showing a little generosity, and teasing the delights of AC J.
Upgrades are not only usable as "rewards" for custom already demonstrated (i.e. the airline already takes you for granted), but can be used as enticements for further business from "new" customers....
1. If you're going to do that, you need to be smart about it. Last minute full-fare business travelers, I could MAYBE see the reason. But 99% of the people in Y (including those on a bereavement fare) either would not pay for J (personal) or could not (corporate).
2. While there is no PUBLISHED op-up policy, there absolutely is a policy, and it's not this.
Jul 16, 2019, 1:24 pm
#25
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Jul 16, 2019, 1:49 pm
#26
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Jul 16, 2019, 10:17 pm
#27
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I know my own upgrades didn't follow any semblance of policy, and I for one, was delighted in the outcome. Didn't waste one second in fretting over which rule may have been bent or ignored.
Jul 16, 2019, 10:22 pm
#28
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Both of my co-workers (non status) who fly on economy standard fares got J upgrade.
One was from India to YVR, the other from YYZ to Austin.
So its definitely not THAT rare that GAs didnt follow the procedure
One was from India to YVR, the other from YYZ to Austin.
So its definitely not THAT rare that GAs didnt follow the procedure
Jul 17, 2019, 8:31 am
#29
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I've never had an op-up on AC. I try not to leave those things to chance so have usually upgraded beforehand.
I don't much care who gets an op-up on a flight I'm not on. I think I'd be miffed if someone without status got upgraded instead of me (or other SEs or MMs) if I was on board in Y though. But that's because I'm a whiny and self-entitled DB.
In this case I really hope compassion played a role.
I don't much care who gets an op-up on a flight I'm not on. I think I'd be miffed if someone without status got upgraded instead of me (or other SEs or MMs) if I was on board in Y though. But that's because I'm a whiny and self-entitled DB.
In this case I really hope compassion played a role.
Jul 17, 2019, 9:06 am
#30
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The reason they don't publish any criteria for upgrades and op-up's is because they don't want to be held accountable to their own procedures and standards.
How long did it take Air Canada to start producing upgrade lists?
If you think some accountability here sucks the joy out of life, you're in the wrong industry.