Air Canada pilot orders 23 pizzas for pax
Mar 5, 2019, 2:11 pm
#1
Original Poster
Join Date: Aug 2018
Programs: SkyPesos -> MVP Gold 100K
Posts: 680
Air Canada pilot orders 23 pizzas for pax
With all the AC complaints about OTP, customer service quality and such. Thought I'd share a somewhat happier news article on AC.
https://www.cbc.ca/news/canada/nova-...043474?cmp=rss
Air Canada pilot orders 23 pizzas to Halifax-bound plane stranded on tarmac
Passengers on a delayed Air Canada flight are praising their captain to the skies after he went out of his way to keep them informed — and even ordered pizza directly to their plane stuck on the tarmac.
Passengers on a delayed Air Canada flight are praising their captain to the skies after he went out of his way to keep them informed — and even ordered pizza directly to their plane stuck on the tarmac.
Mar 5, 2019, 2:19 pm
#3
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Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
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With all the AC complaints about OTP, customer service quality and such. Thought I'd share a somewhat happier news article on AC.
https://www.cbc.ca/news/canada/nova-...043474?cmp=rss
https://www.cbc.ca/news/canada/nova-...043474?cmp=rss
@secretalcoholic
Yup, I posted here last night
https://www.flyertalk.com/forum/30848738-post4009.html
Mar 5, 2019, 2:23 pm
#4
Original Poster
Join Date: Aug 2018
Programs: SkyPesos -> MVP Gold 100K
Posts: 680
@secretalcoholic
Yup, I posted here last night
https://www.flyertalk.com/forum/30848738-post4009.html
Yup, I posted here last night
https://www.flyertalk.com/forum/30848738-post4009.html
Mar 5, 2019, 3:57 pm
#6
Join Date: Dec 2006
Location: YEG
Posts: 3,925
Obviously the pizza was a great gesture, but won't be realistically replicated across the organization when things go sideways. The concept of keeping passengers informed was repeated several times throughout the article, in addition to the quote in the original post:
If this key takeaway would be used by gate agents, and other AC employees when there is a delay, etc., IMHO AC would be viewed a lot less negatively by the travelling public.
Hughes estimates people were in the plane for roughly eight hours after boarding in Toronto. She credits the pilot for keeping them informed as well as fed. The plane had a capacity of more than 150 passengers, but it was not a flight that included any meal.
"It was something that could have been very stressful; he made it a lot easier," she said.
...
"He walked entirely down the length of the plane just to make sure we knew what was going on and whatnot, before departing to Halifax. So I think the mood was set, in reality, by the great work of the captain," Karsten said.
"It was something that could have been very stressful; he made it a lot easier," she said.
...
"He walked entirely down the length of the plane just to make sure we knew what was going on and whatnot, before departing to Halifax. So I think the mood was set, in reality, by the great work of the captain," Karsten said.
Mar 5, 2019, 4:48 pm
#10
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Info on the pizzas:
"However, passengers weren't hungry for long and the pilot made a phone call directly from the cockpit to a local pizza joint called Minglers Restaurant and Pub.
There were only three staff members working in the kitchen when they received the phone call, but they were quickly able to make 23 large cheese and pepperoni pizzas before taking them to the airport.
Roughly 150 passengers greatly welcomed the pizza as flight attendants handed slices down the aisles. "
https://www.narcity.com/ca/ns/halifa...or-eight-hours
Some very funny comments in this reddit thread..... references to fish....vegans....
Air Canada pilot orders 23 pizzas to plane stranded on tarmac
https://www.reddit.com/r/canada/comm...zzas_to_plane/
"However, passengers weren't hungry for long and the pilot made a phone call directly from the cockpit to a local pizza joint called Minglers Restaurant and Pub.
There were only three staff members working in the kitchen when they received the phone call, but they were quickly able to make 23 large cheese and pepperoni pizzas before taking them to the airport.
Roughly 150 passengers greatly welcomed the pizza as flight attendants handed slices down the aisles. "
https://www.narcity.com/ca/ns/halifa...or-eight-hours
Some very funny comments in this reddit thread..... references to fish....vegans....
Air Canada pilot orders 23 pizzas to plane stranded on tarmac
https://www.reddit.com/r/canada/comm...zzas_to_plane/
Mar 5, 2019, 5:12 pm
#13
Join Date: Mar 2002
Location: YYJ
Posts: 4,137
If these items were brought on board without screening, and the aircraft then departed directly for Halifax, Transport Canada security might need to get engaged here. Remember, pizza came from a non-bonded flight caterer.
Folks here might not like reality, but when SOP’s get bypassed (and I’m not saying this happened) really bad things can happen, like building a culture that ignores the SOP’s. Nothing may have happened, but eroding confidence in the security management system process is not good for anybody.
Folks here might not like reality, but when SOP’s get bypassed (and I’m not saying this happened) really bad things can happen, like building a culture that ignores the SOP’s. Nothing may have happened, but eroding confidence in the security management system process is not good for anybody.
Mar 5, 2019, 5:18 pm
#15
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
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Posts: 6,232
But that's why they don't let me deal with the unsuspecting public.
Seriously though, the pilots did a good thing by keeping people informed. And an even better thing by trying to keep people comfortable.
Hats off to them I say.
