Question: Salvage a ticketed aeroplan reward cancellation
Oct 16, 2018, 12:12 pm
#16
Join Date: May 2009
Posts: 821
Just wondering can I future change to a total different route with more or less miles required? (ie. orifinal reserved MEL-YVR, change to YVR-IST instead)
for example original a 55K flight, futuredate change to a 12.5K flight and just no show?
Thanks!
for example original a 55K flight, futuredate change to a 12.5K flight and just no show?
Thanks!
Oct 16, 2018, 12:54 pm
#17
Join Date: Dec 2010
Location: YYZ
Programs: AMEX AC CX UA AA DL
Posts: 3,008
39. Flight reward changes to the destination/region or class of service may result in a lower mileage level than the original flight reward; the mileage difference is forfeited and cannot be used to cover any applicable Taxes, Fees and Surcharges associated to the flight reward booking resulting from the change.
Oct 16, 2018, 1:34 pm
#18
Join Date: May 2009
Posts: 821
so if I don't have any Aeroplan status, cancel within 22 days will be at least $100 change fee (for 1 way)+ $150 cancel fee, total $250+tax right? seems pretty high
39. Flight reward changes to the destination/region or class of service may result in a lower mileage level than the original flight reward; the mileage difference is forfeited and cannot be used to cover any applicable Taxes, Fees and Surcharges associated to the flight reward booking resulting from the change.
Oct 17, 2018, 6:23 am
#19
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
Oct 17, 2018, 8:03 am
#21
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
Thanks for the clarification....
Oct 18, 2018, 9:37 pm
#22
Original Poster
Join Date: Dec 2017
Programs: Aeroplan
Posts: 22
Thanks everyone for the suggestion - I am back to report the result as DP. As above mentioned I had re-ticketed the booking previously, and waited a week. Today I cancelled online using the AE site and selected refund, and it worked! The points are reinstated to the account after payment of the refund fee. Thanks for all everyone who chimed in!
To answer an outstanding question above - yes I understand that instead of refund, we can instead change the destination or date, but neither would work in our specific circumstances.
Thanks again!
To answer an outstanding question above - yes I understand that instead of refund, we can instead change the destination or date, but neither would work in our specific circumstances.
Thanks again!
Nov 12, 2018, 6:08 am
#23
Join Date: Feb 2013
Location: YYZ/CPH/HRE
Programs: AC 100K, AC 2MM, SAS Diamond, AA P; Avis CM
Posts: 97
Thanks for following up zephyr7. I'm sure this has been covered elsewhere, but I'm in a similar situation: I have two J class round trips to Asia that were cancelled in January '18 and must be re-used by January '19. I understand as above it should be possible to rebook the flights and cancel/select refund. I was wondering if it is possible to change the passenger name on a cancelled booking as I could re-use the flights elsewhere within the time frame? (The original passenger had a serious injury in the spring and will not be able to travel within this time frame).
Nov 12, 2018, 5:32 pm
#25
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Nov 12, 2018, 11:08 pm
#26
Original Poster
Join Date: Dec 2017
Programs: Aeroplan
Posts: 22
I asked multiple reps during my attempts above and the answer is no, you cannot change the names for sure.
Once the booking is rebooked to a future date and refunded, you can then use the refunded aeroplan miles to rebook with a different name if so desired.
Once the booking is rebooked to a future date and refunded, you can then use the refunded aeroplan miles to rebook with a different name if so desired.
Dec 27, 2018, 10:10 am
#28
Join Date: Aug 2007
Programs: Aeroplan
Posts: 600
Looking for clarification-- I booked a J flight for 2 people last May 19/18 for travel one way CDG-YYZ May 8/19. We are now not able to take this flight. I understand my choices are cancel/refund or change flight. I would like to change it to sometime in September/19. Is this possible? Do I just need to rebook before May19 or does the rebooked flight need to occur before the issue date of May 19. I am just not clear about the wording from the site as noted below. Also when I check with Manage My Bookings I don't see any button to cancel anywhere. Thanks for your help!
"Sometimes, you’ve got no choice—you just have to cancel. If you don’t want to change your ticket, you have up to two hours prior to your scheduled departure to cancel it (you can even do this yourself online in the Manage Your Rewards section!). You then have a whole year from the date it was issued to re-book your trip. There is no fee at time of cancellation, but a non-refundable change fee will apply when you call us to re-book."