AC739 Daily Delays - Why?
Aug 12, 2018, 6:07 pm
#16
Join Date: May 2017
Posts: 57
There is only a problem if AC arrives on-time
Aug 12, 2018, 7:46 pm
#17
Original Poster
Join Date: Apr 2016
Posts: 8
I was on this flight Aug 11 (the one due to 'bird strike'), and got me into SFO too late to catch UA1. And the AC agents really sucked at service recovery here. On the ground at YYZ, I told them that I would miss-connect, and they did not offer any routing even though there was plenty of options to get to Singapore via FRA or even SQ1 out of SFO leaving there at 1:15AM (There was availability according to EF). None of the agents would actually go ahead and check the system if it was possible or not - they made no effort to re-route me . All the Air Canada staff on the ground at YYZ and in the air indicated that all miss-connecting passengers would be provided a hotel in SFO. Guess what? Once we landed they were like, umm nope no hotels for anyone since it was out of our control... Had I known, I would not have gotten on the plane to SFO... ughhh... /rant over.
Aug 12, 2018, 8:35 pm
#19
Join Date: May 2012
Location: YYZ-YYC
Programs: AC50K, OZ*G
Posts: 280
I think what got me the most is AC’a unwillingness to help at all. Initially when I called United before leaving YYZ and they offered YYZ-FRA-SIN with the FRA leg being on Lufthansa which would have gotten me in at 4PM or so. I declined this as I thought AC as the misconnecting carrier would have better options. By the time I was able talk to AC I wasn’t able to get on the FRA flight due to timing - learnt my lesson there.
Kudos to United (my ticketing carrier) for this IRROPS recovery - they helped me out when they really didn’t need to. They got me on a flight via NRT that gets me in earlier.
Aug 12, 2018, 9:47 pm
#22
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
I've seen YYZ-SFO-YVR offered. I've even seen YVR-YYZ-SFO offered. Sometimes a "strange" routing will need justification, but "Misconnect; quickest alternative" is perfectly adequate.
My best advice is to deal with issues as early as possible.
Aug 13, 2018, 5:27 am
#24
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
In IRROPS, I'm about 101% sure ticketing rules no longer apply.
I've seen YYZ-SFO-YVR offered. I've even seen YVR-YYZ-SFO offered. Sometimes a "strange" routing will need justification, but "Misconnect; quickest alternative" is perfectly adequate.
My best advice is to deal with issues as early as possible.
I've seen YYZ-SFO-YVR offered. I've even seen YVR-YYZ-SFO offered. Sometimes a "strange" routing will need justification, but "Misconnect; quickest alternative" is perfectly adequate.
My best advice is to deal with issues as early as possible.
But do note that these two routings are neither Transatlantic nor Transpacific fares. Domestic/TB are very different beasts. Similarly, doing an all AC repro is going to be different than a multi carrier reprotection.
Aug 13, 2018, 5:40 am
#25
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
What was the all-AC reprotection you had in mind for YYZ-SIN?
I agree they very much want to keep you on AC if you were originally on AC, but I've never met an agent who wouldn't reroute you on other airlines when sensible.
Aug 13, 2018, 5:48 am
#26
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
In IRROPS, I'm about 101% sure ticketing rules no longer apply.
I've seen YYZ-SFO-YVR offered. I've even seen YVR-YYZ-SFO offered. Sometimes a "strange" routing will need justification, but "Misconnect; quickest alternative" is perfectly adequate.
My best advice is to deal with issues as early as possible.
I've seen YYZ-SFO-YVR offered. I've even seen YVR-YYZ-SFO offered. Sometimes a "strange" routing will need justification, but "Misconnect; quickest alternative" is perfectly adequate.
My best advice is to deal with issues as early as possible.
Aug 13, 2018, 5:50 am
#27
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
YYZSIN AC direct incoming? 
lol
No but what I mean is that if it's multi carrier, and the flight is TATL only, you can't just reroute TPAC. Reasons would range from JV agreements on revenue shares to protecting abuse of reprotecting YVRNRT to things like YVRFRANRT.
Often times, there are viable options in the same global direction so it's fine.
That being said, AC is very inconsistent, and it wouldn't be hard to get an agent to do it since they wouldn't know better.
lolNo but what I mean is that if it's multi carrier, and the flight is TATL only, you can't just reroute TPAC. Reasons would range from JV agreements on revenue shares to protecting abuse of reprotecting YVRNRT to things like YVRFRANRT.
Often times, there are viable options in the same global direction so it's fine.
That being said, AC is very inconsistent, and it wouldn't be hard to get an agent to do it since they wouldn't know better.
Aug 13, 2018, 5:57 am
#28
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
YYZSIN AC direct incoming? lol
No but what I mean is that if it's multi carrier, and the flight is TATL only, you can't just reroute TPAC. Reasons would range from JV agreements on revenue shares to protecting abuse of reprotecting YVRNRT to things like YVRFRANRT.
Often times, there are viable options in the same global direction so it's fine.
That being said, AC is very inconsistent, and it wouldn't be hard to get an agent to do it since they wouldn't know better.
lolNo but what I mean is that if it's multi carrier, and the flight is TATL only, you can't just reroute TPAC. Reasons would range from JV agreements on revenue shares to protecting abuse of reprotecting YVRNRT to things like YVRFRANRT.
Often times, there are viable options in the same global direction so it's fine.
That being said, AC is very inconsistent, and it wouldn't be hard to get an agent to do it since they wouldn't know better.
Aug 13, 2018, 10:00 am
#29
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
But as evident upthread (eugeneo1), he was offered reprotection YYZ-FRA-SIN. I just checked, the continents haven't relocated so YYZ-FRA is still TATL, whereas his original routing was TPAC. His ticket was issued by UA so perhaps UA is more generous (and in my experience, they are).
We are quick to trash on agents when they get things wrong and it's not in our favour/policy. So similarly, just because it's in our favour, we can't just assume it's policy and call it a day.