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Int. Business Class & select wide-body N. America aircraft become 'Signature Service'

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Old Apr 13, 2018, 4:14 pm
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Last edit by: Chowtime
NEW! International Business Class Service Enhancements Eff. April 17 on Wide-Body Aircraft

Possibly to be rebranded Rebranded as Air Canada Signature Service Please see post #51 https://www.flyertalk.com/forum/29644079-post51.html

I started this thread and wiki in advance of the rebranding launch in order to preempt the multiple new threads that will be inevitably started, and giving a bit more "glue" to the information mixed in several other threads, as we have already started seeing.

The main purpose is to have all the rebranding information housed under this one thread.

Over time, as the rebranded products and services become mainstay and the norm, I anticipate that topics will go under their regular main threads such as International J meals, amenity kits, etc. At the same time, there is nothing wrong with posting in the other existing threads as well.

My international flying has been limited as of late, so any feedback, information, details, opinions, etc. from the rest here would be appreciated!

Thanks,

- yyznomad



Press release courtesy of tcook052 in post #93:
https://www.flyertalk.com/forum/29650400-post93.html

Originally Posted by tcook052
https://www.newswire.ca/news-releases/air-canada-elevates-premium-travel-experience-for-international-and-north-american-customers-679968583.html

MONTREAL, April 17, 2018 /CNW Telbec/ - Air Canada today introduced its new Air Canada Signature Service, providing an enhanced and seamless end-to-end travel experience for customers flying in Air Canada Signature Class, the premium cabin of its wide-body aircraft. Available today for international customers and, starting June 1 on select flights within North America, the new service makes Air Canada the first North American airline to designate aircraft with lie-flat seats for premium customers on select non-stop, transcontinental flights within Canada and to the U.S., including overnight daily flights from Vancouver, Los Angeles and San Francisco to Toronto.

Air Canada Signature Service customers will receive priority service at every stage of the journey, including access to airport concierge services, expedited check-in and security clearance, priority baggage handling and preferential boarding. Customers will also enjoy Air Canada Maple Leaf Lounge access and, for eligible customers travelling to international destinations from Toronto-Pearson, access to the exclusive Air Canada Signature Suite, featuring à la carte restaurant dining from a menu created by celebrated Canadian chef David Hawksworth.

"Our new Air Canada Signature Service and Air Canada Signature Class brands reflect the ongoing refinements to our premium travel service. We know our premium customers travelling on longer flight itineraries place a high value on convenience and comfort when in airports or onboard an aircraft, and with Air Canada Signature Service we provide a level of service unsurpassed in North America on every widebody flight," said Benjamin Smith, President of Passenger Airlines, Air Canada.

"Customers travelling Air Canada Signature Class on international itineraries and, beginning in June, on select transcontinental flights within North America, will receive seamless Air Canada Signature Service. They will enjoy added amenities throughout their journey, from curbside-to-curbside and at all points in between."

Available starting today on all Air Canada international flights and beginning June 1 on select transcontinental flights within North America, Air Canada Signature Service and Air Canada Signature Class incorporate and elevate the award-winning attributes of Air Canada's International Business Class, featuring its next generation lie-flat suites. Air Canada Signature Service will be available on select transborder and domestic Canadian transcontinental flights when operated with Boeing 787 Dreamliner, Boeing 777, Boeing 767 and Airbus A330 aircraft. This includes routes between Toronto and the cities of Los Angeles, San Francisco, Vancouver, and between Vancouver and the cities of New York-Newark and Montreal.

To note, Air Canada Signature Service with lie-flat suites to provide a full night's rest will be available daily on the following North American non-stop overnight flights beginning June 1.

Flight
Departs
Arrives
Aircraft
AC126
Vancouver 22:35
Toronto 05:55 + 1 day
Boeing 777
AC788
Los Angeles 22:15
Toronto 05:52 + 1 day
Boeing 787
AC754
San Francisco 22:45
Toronto 06:37 + 1 day
Boeing 787

Air Canada Signature Class also introduces new amenities to make the journey even more comfortable, including:

Updated onboard menu items from chef David Hawksworth, including for the first time on flights serving lunch and dinner in North America Air Canada Signature Class starting June 1, and a South Asian menu by chef Vikram Vij on flights to Mumbai and New Delhi, complemented by an expanded wine selection chosen by Air Canada sommelier Véronique Rivest; service on new restaurant style dishware and glassware;
For transcontinental travellers, enhanced wine and spirits, and the added option of espresso and cappuccino served with dessert or a new cheese selection, while for international travellers Air Canada will now offer Laurent-Perrier champagne; on all routes, customers will be able to enjoy the new Air Canada Signature Cocktail;
For international travelers, personal comfort items by Canadian brands, including enhanced amenity kits by Want Les Essentiels, with premium care products by vitruvi;
Mattress pads to enhance the sleep experience;
At Air Canada's Toronto-Pearson global hub, full fare Air Canada Signature Class customers departing on International flights will have access to the Air Canada Signature Suite. The suite is an exclusive airport retreat, where eligible customers can dine à la carte at a complimentary, full-service restaurant from a menu created by chef Hawksworth, or enjoy, Moet & Chandon champagne, fine wines and premium cocktails in an intimate, Canadian-designed and decorated setting;
For full fare premium cabin customers originating in Toronto-Pearson or arriving at Toronto-Pearson originating from a domestic flight with onward international travel, Air Canada will also provide Air Canada Valet Service, powered by BMW, starting later in 2018. It is the first dedicated service offered by an airline in North America for customers booked in a premium cabin, where a dedicated fleet of BMW sedans whisk customers over the tarmac to connect, making connecting at Toronto-Pearson truly exclusive and seamless.


AFAIK, credit goes to supremekai for posting this information (and providing a useful link to the image!) in the master Amenity Kit thread: https://www.flyertalk.com/forum/29633632-post110.html


NEW! International Business Class Service Enhancements Effective April 17 on Wide-Body Aircraft

Amenities - Service Items
  • Matress pads folded in plastic wrap and placed at Pods by Cabin Services for customers to lay out themselves
  • New amenity kit by Montreal-based WANT Les Essentiels including premium eyeshades, microfibre cloth and vitruvi lip balm and lotion
  • Redesigned menu
  • New dishware and glassware (no change to cutlery, cups, champagne glass in J or stemmed wine glass in PY at this time)
  • New premium skincare products by Vancouver-based vitruvi in the J lavatories: soap, hand loation, facial mist

Beverage Service
  • Mimosa offered as a pre-departure beverage on breakfast flights (replaces sparkling water)
  • New signature cocktail (1 mini of bourbon, 1 sachet of maple syrup (packets in bar carts), 1-part Sprite and 2-parts ginger ale, served over ice, stirred and garnished with 2 slices of lemon)
  • New Champagne brand

Meal Service
  • Garlic bread as a third selection (international only)
  • Spring/summer wine program
  • Chef Hawksworth's new signature dishes

*Please note: International and select route wide-body Business class will be rebranded on April 17 with a new name.




Please note that there have been anecdotal instances of new service/products being introduced prior to the official rebranding launch date:

https://www.flyertalk.com/forum/29611852-post2081.html
Originally Posted by BarrieTravelGuy
I overheard a flight attendant and pax talking about some huge launch on April 17th. All new drinks (including Mimosas) as well as all new food menus. Has anyone else heard this? I didn’t see anything in here about it. What was interesting was that they were talking about a re-branding if Business Class... I didn’t know if it was just the food or something else.

https://www.flyertalk.com/forum/29579069-post2051.html
Originally Posted by Rundosrun
When did AC switch to serving Laurent-Perrier Champagne Brut onboard instead of the stuff they normally serve. It seems the menus for flights in April are showing a change. Did I miss this?? I much prefer the new Champagne on offer.

https://www.flyertalk.com/forum/29580786-post2056.html
Originally Posted by ACYYZ/SD
Two very notable changes there.
>After a long and successful run the Drappier is being retired and Laurent-Perrier Champagne is being introduced
>The Hawksworth Chocolate Fondant bids adieu in favour of a new dessert. Brown Sugar Tart with Custard.

The fabulously popular Duck Leg Entree makes a return.

FYI - the launch of the above has been delayed slightly till mid month (April).

https://www.flyertalk.com/forum/29635471-post2102.html
Originally Posted by lallied
I had garlic bread on AC34 on the 11th. Nice and herby. Not sure whether just SYD or the change as no mimosa and didn’t check bubbles . They also said will be mattress pads for J seats.

June 1 2018 - Post 288

North American Signature Service description now on AC.com

https://www.flyertalk.com/forum/29820459-post288.html

NEW - Detailed Trancontinental Signature Class Video Review
https://youtu.be/enlUZw_8po8
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Int. Business Class & select wide-body N. America aircraft become 'Signature Service'

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Old Apr 16, 2018, 2:11 pm
  #76  
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Originally Posted by Bohemian1
I do that with headphone bag, but I guess I don't generate that much garbage.
Yeah, it depends on the duration of the flight for me, really. I keep the large duvet bag for any duration trip and sometimes it might just contain a few scraps at the end of the flight.

Regarding the laying out of the mattress pad, regarding the other airlines that offer it, do you know if the it has straps to secure it in place around the corners of the seat, at least perhaps on the footrest? I can see the mattress pad shifting about, but probably not to an extent where it becomes unusable/uncomfortable.
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Old Apr 16, 2018, 2:26 pm
  #77  
 
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Originally Posted by yyznomad
Yeah, it depends on the duration of the flight for me, really. I keep the large duvet bag for any duration trip and sometimes it might just contain a few scraps at the end of the flight.

Regarding the laying out of the mattress pad, regarding the other airlines that offer it, do you know if the it has straps to secure it in place around the corners of the seat, at least perhaps on the footrest? I can see the mattress pad shifting about, but probably not to an extent where it becomes unusable/uncomfortable.
AFAIK the NH one doesn’t have straps.
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Old Apr 16, 2018, 2:31 pm
  #78  
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Originally Posted by Bohemian1
Bonus points for the first FTer that posts a video of the 'correct' way to deploy their mattress pad. Especially the getting rid of the plastic bag part.
​​​​
Originally Posted by yyznomad
I usually keep the plastic bag (when I open it carefully) to put all my garbage in throughout the flight and then hand it to the crew prior to landing. I'll probably do the same with the mattress pad bag.
^

Exactly what I do.



Originally Posted by yyznomad
.....Regarding the laying out of the mattress pad, regarding the other airlines that offer it, do you know if the it has straps to secure it in place around the corners of the seat, at least perhaps on the footrest? I can see the mattress pad shifting about, but probably not to an extent where it becomes unusable/uncomfortable.
The one on BR has extra material at one end that fits over the top of the seat.

I don't recall if the AA one had any straps to keep it in place. IIRC, I just placed it on the seat
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Old Apr 16, 2018, 2:42 pm
  #79  
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Further to a couple of my posts here, here are my recent AA photos. This was on their brand new B789

Pillow, mattress pad and comforter all come in a sealed package. Mattress pad fit as shown below.







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Old Apr 16, 2018, 6:59 pm
  #80  
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Originally Posted by ACYYZ/SD
Turn down service in J of AF & EK? With 80 and 76 seats respectively on an A380, I wouldn't think that it would be pro-actively offered as it would be extremely time consuming. Usually afforded to First Class and a service which differentiates J from F. Flew AF last year in Biz. Definitely no turndown service, and don't recall there being a mattress pad.

And yes -- champagne is offered in AC J/Class.
Would it not be appropriate for Air Canada to benchmark themselves against an arguably better J competitive product as opposed to a worse one? IMHO what's next? United doesn't do A, B, and C so we shouldn't either. That's not appropriate, again, IMHO for an airline striving to be the best. It's one thing to say that no other airline offers X in J, but this isn't the case here.
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Old Apr 16, 2018, 9:16 pm
  #81  
 
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So, here we go. Departure this morning (Tue, 17/4) from Australia. Laurent-Perrier is in (delicious and a much welcome change), new amenity kits (love the bag, the contents is much to be desired and none is made in Canada. Black and red socks with, sadly, no anti-slip grip on soles), new crockery, mattress topper. Surprised AC managed to roll it out from outstations on the 17th, but it's great to see. Old menus handed out, new menus (black cover) brought on board before departure but not handed out.



New amentity kit and a mattress topper


New crockery and a (third option) garlic bread
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Old Apr 16, 2018, 9:25 pm
  #82  
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Originally Posted by nm761
So, here we go. Departure this morning (Tue, 17/4) from Australia. Laurent-Perrier is in (delicious and a much welcome change), new amenity kits (love the bag, the contents is much to be desired and none is made in Canada. Black and red socks with, sadly, no anti-slip grip on soles), new crockery, mattress topper. Surprised AC managed to roll it out from outstations on the 17th, but it's great to see. Old menus handed out, new menus (black cover) brought on board before departure but not handed out.



New amentity kit and a mattress topper


New crockery and a (third option) garlic bread
Thanks! How was the garlic bread?

What was in the amenity kit?

How was the mattress pad? Easy to use and comfy?

Looks like they kept the same TPAC slippers.
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Old Apr 16, 2018, 9:26 pm
  #83  
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Originally Posted by nm761
So, here we go. Departure this morning (Tue, 17/4) from Australia. Laurent-Perrier is in (delicious and a much welcome change), new amenity kits (love the bag, the contents is much to be desired and none is made in Canada. Black and red socks with, sadly, no anti-slip grip on soles), new crockery, mattress topper. Surprised AC managed to roll it out from outstations on the 17th, but it's great to see. Old menus handed out, new menus (black cover) brought on board before departure but not handed out.
........

@nm761

Excellent photos, Thanks for posting!
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Old Apr 16, 2018, 9:34 pm
  #84  
 
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The bread is quite good. I don't normally eat bread at all, but was pretty much force-fed by the FA.

The amenity kit itself is a great change from the previous one. Great quality bag from a great quality company. Contents the same as before really, and none are made in Canada (the outer plastic bag lists all of the contents and country of origin.

Haven't yet tried the mattress pad (still on the cheese and dessert part of the trip), but I saw a SD observe a passenger putting it on (quite funny actually) without really trying to assist.
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Old Apr 16, 2018, 9:38 pm
  #85  
 
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Spiced pumpkin cake, pumpkin seed, linseed, pistachio, toasted quinoa. Delicious!
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Old Apr 16, 2018, 10:59 pm
  #86  
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Originally Posted by nm761
Spiced pumpkin cake, pumpkin seed, linseed, pistachio, toasted quinoa. Delicious!
Ok, now that's definitely something different!
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Old Apr 17, 2018, 4:35 am
  #87  
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New video and info

The website has been updated with the new info on the Signature Service with a video as well:

https://www.aircanada.com/ca/en/aco/...e-service.html
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Old Apr 17, 2018, 4:54 am
  #88  
 
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Weep TCON wont begin until June 1st

* Air Canada Signature Class customers on an Air Canada-operated flight originally booked and ticketed in the following classes are eligible for select concierge services: J, C, D, Z and P
LAWL
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Old Apr 17, 2018, 4:58 am
  #89  
 
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Yay for tarmac transfers in the BMW. Odd that they want to expand that service to other customers.

Lol:self serve kiosks for business class check in.
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Old Apr 17, 2018, 5:04 am
  #90  
 
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How is the BMW transfer going to work? There are like 40J seats (Okay maybe 25 are Rev J) with 4-5 departures to hour..... You need about 40 cars to make it work?
Obv not triggered that non-rev wont get it... though disappointed that Suite access is still rev only...

Last edited by Jumper Jack; Apr 17, 2018 at 5:14 am
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