Apr 13, 2018, 4:14 pm
Last edit by: Chowtime
NEW! International Business Class Service Enhancements Eff. April 17 on Wide-Body Aircraft
Possibly to be rebranded Rebranded as Air Canada Signature Service Please see post #51 https://www.flyertalk.com/forum/29644079-post51.html
I started this thread and wiki in advance of the rebranding launch in order to preempt the multiple new threads that will be inevitably started, and giving a bit more "glue" to the information mixed in several other threads, as we have already started seeing.
The main purpose is to have all the rebranding information housed under this one thread.
Over time, as the rebranded products and services become mainstay and the norm, I anticipate that topics will go under their regular main threads such as International J meals, amenity kits, etc. At the same time, there is nothing wrong with posting in the other existing threads as well.
My international flying has been limited as of late, so any feedback, information, details, opinions, etc. from the rest here would be appreciated!
Thanks,
- yyznomad
Press release courtesy of tcook052 in post #93:
https://www.flyertalk.com/forum/29650400-post93.html
AFAIK, credit goes to supremekai for posting this information (and providing a useful link to the image!) in the master Amenity Kit thread: https://www.flyertalk.com/forum/29633632-post110.html
NEW! International Business Class Service Enhancements Effective April 17 on Wide-Body Aircraft
Amenities - Service Items
Beverage Service
Meal Service
*Please note: International and select route wide-body Business class will be rebranded on April 17 with a new name.
Please note that there have been anecdotal instances of new service/products being introduced prior to the official rebranding launch date:
https://www.flyertalk.com/forum/29611852-post2081.html
https://www.flyertalk.com/forum/29579069-post2051.html
https://www.flyertalk.com/forum/29580786-post2056.html
https://www.flyertalk.com/forum/29635471-post2102.html
June 1 2018 - Post 288
North American Signature Service description now on AC.com
https://www.flyertalk.com/forum/29820459-post288.html
NEW - Detailed Trancontinental Signature Class Video Review
https://youtu.be/enlUZw_8po8
I started this thread and wiki in advance of the rebranding launch in order to preempt the multiple new threads that will be inevitably started, and giving a bit more "glue" to the information mixed in several other threads, as we have already started seeing.
The main purpose is to have all the rebranding information housed under this one thread.
Over time, as the rebranded products and services become mainstay and the norm, I anticipate that topics will go under their regular main threads such as International J meals, amenity kits, etc. At the same time, there is nothing wrong with posting in the other existing threads as well.
My international flying has been limited as of late, so any feedback, information, details, opinions, etc. from the rest here would be appreciated!
Thanks,
- yyznomad
Press release courtesy of tcook052 in post #93:
https://www.flyertalk.com/forum/29650400-post93.html
https://www.newswire.ca/news-releases/air-canada-elevates-premium-travel-experience-for-international-and-north-american-customers-679968583.html
MONTREAL, April 17, 2018 /CNW Telbec/ - Air Canada today introduced its new Air Canada Signature Service, providing an enhanced and seamless end-to-end travel experience for customers flying in Air Canada Signature Class, the premium cabin of its wide-body aircraft. Available today for international customers and, starting June 1 on select flights within North America, the new service makes Air Canada the first North American airline to designate aircraft with lie-flat seats for premium customers on select non-stop, transcontinental flights within Canada and to the U.S., including overnight daily flights from Vancouver, Los Angeles and San Francisco to Toronto.
Air Canada Signature Service customers will receive priority service at every stage of the journey, including access to airport concierge services, expedited check-in and security clearance, priority baggage handling and preferential boarding. Customers will also enjoy Air Canada Maple Leaf Lounge access and, for eligible customers travelling to international destinations from Toronto-Pearson, access to the exclusive Air Canada Signature Suite, featuring à la carte restaurant dining from a menu created by celebrated Canadian chef David Hawksworth.
"Our new Air Canada Signature Service and Air Canada Signature Class brands reflect the ongoing refinements to our premium travel service. We know our premium customers travelling on longer flight itineraries place a high value on convenience and comfort when in airports or onboard an aircraft, and with Air Canada Signature Service we provide a level of service unsurpassed in North America on every widebody flight," said Benjamin Smith, President of Passenger Airlines, Air Canada.
"Customers travelling Air Canada Signature Class on international itineraries and, beginning in June, on select transcontinental flights within North America, will receive seamless Air Canada Signature Service. They will enjoy added amenities throughout their journey, from curbside-to-curbside and at all points in between."
Available starting today on all Air Canada international flights and beginning June 1 on select transcontinental flights within North America, Air Canada Signature Service and Air Canada Signature Class incorporate and elevate the award-winning attributes of Air Canada's International Business Class, featuring its next generation lie-flat suites. Air Canada Signature Service will be available on select transborder and domestic Canadian transcontinental flights when operated with Boeing 787 Dreamliner, Boeing 777, Boeing 767 and Airbus A330 aircraft. This includes routes between Toronto and the cities of Los Angeles, San Francisco, Vancouver, and between Vancouver and the cities of New York-Newark and Montreal.
To note, Air Canada Signature Service with lie-flat suites to provide a full night's rest will be available daily on the following North American non-stop overnight flights beginning June 1.
Flight
Departs
Arrives
Aircraft
AC126
Vancouver 22:35
Toronto 05:55 + 1 day
Boeing 777
AC788
Los Angeles 22:15
Toronto 05:52 + 1 day
Boeing 787
AC754
San Francisco 22:45
Toronto 06:37 + 1 day
Boeing 787
Air Canada Signature Class also introduces new amenities to make the journey even more comfortable, including:
Updated onboard menu items from chef David Hawksworth, including for the first time on flights serving lunch and dinner in North America Air Canada Signature Class starting June 1, and a South Asian menu by chef Vikram Vij on flights to Mumbai and New Delhi, complemented by an expanded wine selection chosen by Air Canada sommelier Véronique Rivest; service on new restaurant style dishware and glassware;
For transcontinental travellers, enhanced wine and spirits, and the added option of espresso and cappuccino served with dessert or a new cheese selection, while for international travellers Air Canada will now offer Laurent-Perrier champagne; on all routes, customers will be able to enjoy the new Air Canada Signature Cocktail;
For international travelers, personal comfort items by Canadian brands, including enhanced amenity kits by Want Les Essentiels, with premium care products by vitruvi;
Mattress pads to enhance the sleep experience;
At Air Canada's Toronto-Pearson global hub, full fare Air Canada Signature Class customers departing on International flights will have access to the Air Canada Signature Suite. The suite is an exclusive airport retreat, where eligible customers can dine à la carte at a complimentary, full-service restaurant from a menu created by chef Hawksworth, or enjoy, Moet & Chandon champagne, fine wines and premium cocktails in an intimate, Canadian-designed and decorated setting;
For full fare premium cabin customers originating in Toronto-Pearson or arriving at Toronto-Pearson originating from a domestic flight with onward international travel, Air Canada will also provide Air Canada Valet Service, powered by BMW, starting later in 2018. It is the first dedicated service offered by an airline in North America for customers booked in a premium cabin, where a dedicated fleet of BMW sedans whisk customers over the tarmac to connect, making connecting at Toronto-Pearson truly exclusive and seamless.
MONTREAL, April 17, 2018 /CNW Telbec/ - Air Canada today introduced its new Air Canada Signature Service, providing an enhanced and seamless end-to-end travel experience for customers flying in Air Canada Signature Class, the premium cabin of its wide-body aircraft. Available today for international customers and, starting June 1 on select flights within North America, the new service makes Air Canada the first North American airline to designate aircraft with lie-flat seats for premium customers on select non-stop, transcontinental flights within Canada and to the U.S., including overnight daily flights from Vancouver, Los Angeles and San Francisco to Toronto.
Air Canada Signature Service customers will receive priority service at every stage of the journey, including access to airport concierge services, expedited check-in and security clearance, priority baggage handling and preferential boarding. Customers will also enjoy Air Canada Maple Leaf Lounge access and, for eligible customers travelling to international destinations from Toronto-Pearson, access to the exclusive Air Canada Signature Suite, featuring à la carte restaurant dining from a menu created by celebrated Canadian chef David Hawksworth.
"Our new Air Canada Signature Service and Air Canada Signature Class brands reflect the ongoing refinements to our premium travel service. We know our premium customers travelling on longer flight itineraries place a high value on convenience and comfort when in airports or onboard an aircraft, and with Air Canada Signature Service we provide a level of service unsurpassed in North America on every widebody flight," said Benjamin Smith, President of Passenger Airlines, Air Canada.
"Customers travelling Air Canada Signature Class on international itineraries and, beginning in June, on select transcontinental flights within North America, will receive seamless Air Canada Signature Service. They will enjoy added amenities throughout their journey, from curbside-to-curbside and at all points in between."
Available starting today on all Air Canada international flights and beginning June 1 on select transcontinental flights within North America, Air Canada Signature Service and Air Canada Signature Class incorporate and elevate the award-winning attributes of Air Canada's International Business Class, featuring its next generation lie-flat suites. Air Canada Signature Service will be available on select transborder and domestic Canadian transcontinental flights when operated with Boeing 787 Dreamliner, Boeing 777, Boeing 767 and Airbus A330 aircraft. This includes routes between Toronto and the cities of Los Angeles, San Francisco, Vancouver, and between Vancouver and the cities of New York-Newark and Montreal.
To note, Air Canada Signature Service with lie-flat suites to provide a full night's rest will be available daily on the following North American non-stop overnight flights beginning June 1.
Flight
Departs
Arrives
Aircraft
AC126
Vancouver 22:35
Toronto 05:55 + 1 day
Boeing 777
AC788
Los Angeles 22:15
Toronto 05:52 + 1 day
Boeing 787
AC754
San Francisco 22:45
Toronto 06:37 + 1 day
Boeing 787
Air Canada Signature Class also introduces new amenities to make the journey even more comfortable, including:
Updated onboard menu items from chef David Hawksworth, including for the first time on flights serving lunch and dinner in North America Air Canada Signature Class starting June 1, and a South Asian menu by chef Vikram Vij on flights to Mumbai and New Delhi, complemented by an expanded wine selection chosen by Air Canada sommelier Véronique Rivest; service on new restaurant style dishware and glassware;
For transcontinental travellers, enhanced wine and spirits, and the added option of espresso and cappuccino served with dessert or a new cheese selection, while for international travellers Air Canada will now offer Laurent-Perrier champagne; on all routes, customers will be able to enjoy the new Air Canada Signature Cocktail;
For international travelers, personal comfort items by Canadian brands, including enhanced amenity kits by Want Les Essentiels, with premium care products by vitruvi;
Mattress pads to enhance the sleep experience;
At Air Canada's Toronto-Pearson global hub, full fare Air Canada Signature Class customers departing on International flights will have access to the Air Canada Signature Suite. The suite is an exclusive airport retreat, where eligible customers can dine à la carte at a complimentary, full-service restaurant from a menu created by chef Hawksworth, or enjoy, Moet & Chandon champagne, fine wines and premium cocktails in an intimate, Canadian-designed and decorated setting;
For full fare premium cabin customers originating in Toronto-Pearson or arriving at Toronto-Pearson originating from a domestic flight with onward international travel, Air Canada will also provide Air Canada Valet Service, powered by BMW, starting later in 2018. It is the first dedicated service offered by an airline in North America for customers booked in a premium cabin, where a dedicated fleet of BMW sedans whisk customers over the tarmac to connect, making connecting at Toronto-Pearson truly exclusive and seamless.
AFAIK, credit goes to supremekai for posting this information (and providing a useful link to the image!) in the master Amenity Kit thread: https://www.flyertalk.com/forum/29633632-post110.html
NEW! International Business Class Service Enhancements Effective April 17 on Wide-Body Aircraft
Amenities - Service Items
- Matress pads folded in plastic wrap and placed at Pods by Cabin Services for customers to lay out themselves
- New amenity kit by Montreal-based WANT Les Essentiels including premium eyeshades, microfibre cloth and vitruvi lip balm and lotion
- Redesigned menu
- New dishware and glassware (no change to cutlery, cups, champagne glass in J or stemmed wine glass in PY at this time)
- New premium skincare products by Vancouver-based vitruvi in the J lavatories: soap, hand loation, facial mist
Beverage Service
- Mimosa offered as a pre-departure beverage on breakfast flights (replaces sparkling water)
- New signature cocktail (1 mini of bourbon, 1 sachet of maple syrup (packets in bar carts), 1-part Sprite and 2-parts ginger ale, served over ice, stirred and garnished with 2 slices of lemon)
- New Champagne brand
Meal Service
- Garlic bread as a third selection (international only)
- Spring/summer wine program
- Chef Hawksworth's new signature dishes
*Please note: International and select route wide-body Business class will be rebranded on April 17 with a new name.
Please note that there have been anecdotal instances of new service/products being introduced prior to the official rebranding launch date:
https://www.flyertalk.com/forum/29611852-post2081.html
I overheard a flight attendant and pax talking about some huge launch on April 17th. All new drinks (including Mimosas) as well as all new food menus. Has anyone else heard this? I didn’t see anything in here about it. What was interesting was that they were talking about a re-branding if Business Class... I didn’t know if it was just the food or something else.
https://www.flyertalk.com/forum/29579069-post2051.html
https://www.flyertalk.com/forum/29580786-post2056.html
Two very notable changes there.
>After a long and successful run the Drappier is being retired and Laurent-Perrier Champagne is being introduced
>The Hawksworth Chocolate Fondant bids adieu in favour of a new dessert. Brown Sugar Tart with Custard.
The fabulously popular Duck Leg Entree makes a return.
FYI - the launch of the above has been delayed slightly till mid month (April).
>After a long and successful run the Drappier is being retired and Laurent-Perrier Champagne is being introduced
>The Hawksworth Chocolate Fondant bids adieu in favour of a new dessert. Brown Sugar Tart with Custard.
The fabulously popular Duck Leg Entree makes a return.
FYI - the launch of the above has been delayed slightly till mid month (April).
https://www.flyertalk.com/forum/29635471-post2102.html
June 1 2018 - Post 288
North American Signature Service description now on AC.com
https://www.flyertalk.com/forum/29820459-post288.html
NEW - Detailed Trancontinental Signature Class Video Review
https://youtu.be/enlUZw_8po8
Int. Business Class & select wide-body N. America aircraft become 'Signature Service'
Jun 21, 2018, 12:16 pm
#406
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
Sounds similar to my experiences. I didn't realize it was only two, but I've seen them finish it on YYZ-SFO, and I've seen them have half a bottle for SFO-YYZ.
Jun 21, 2018, 12:29 pm
#407
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
There have also been TPAC flights with no Laurent Perrier boarded at all.
I'm not sure why this is so difficult for AC and whoever does their catering to manage, unless the intent is to limit the quantities in the first place. Just guessing.
That said.......today's Altitude Report also had this section:
Deciding I'd click through to the AC.com page on the topic....
And once again, telling customers that a "superior dining and beverage service" will be available and my flight lacked the sparkling beverage as well as 2 of the 4 meal items listed on the menu.......
Also, the website suggests that you can look up the menu for your flight and for quite some time now, no menus are even available for transcons
Either remove the suggestion from the website page or add in the menus. It looks silly.
Jun 29, 2018, 4:00 pm
#408
Join Date: Apr 2014
Posts: 318
Signature service transCanada pricing
Was considering booking a J class ticket YVR YUL return this fall for a business trip. Prices are about $1800 each way. Economy is $250. Pretty hard to justify even for a business trip, especially when not even a red eye flight. Also I guess there is no signature suite like in YYZ? I find the pods fairly cramped and AC wine selection on the cheap side. I guess this is one of the big profit runs for AC with a lot of corporate money? That's about the same as YVR to Delhi I flew last year. Is this a price increase vs regular business for this segment in the past? Perhaps Oct is just an expensive month for this route?
Jun 29, 2018, 4:36 pm
#409
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
As for Signature Suite, no, there's no Signature Suite lounge access on a domestic flight.
Jun 29, 2018, 6:35 pm
#410
Suspended
Join Date: Mar 2017
Programs: AC
Posts: 2,167
Was considering booking a J class ticket YVR YUL return this fall for a business trip. Prices are about $1800 each way. Economy is $250. Pretty hard to justify even for a business trip, especially when not even a red eye flight. Also I guess there is no signature suite like in YYZ? I find the pods fairly cramped and AC wine selection on the cheap side. I guess this is one of the big profit runs for AC with a lot of corporate money? That's about the same as YVR to Delhi I flew last year. Is this a price increase vs regular business for this segment in the past? Perhaps Oct is just an expensive month for this route?
Jun 29, 2018, 6:58 pm
#411
Suspended
Join Date: Dec 2010
Posts: 496
Was considering booking a J class ticket YVR YUL return this fall for a business trip. Prices are about $1800 each way. Economy is $250. Pretty hard to justify even for a business trip, especially when not even a red eye flight. Also I guess there is no signature suite like in YYZ? I find the pods fairly cramped and AC wine selection on the cheap side. I guess this is one of the big profit runs for AC with a lot of corporate money? That's about the same as YVR to Delhi I flew last year. Is this a price increase vs regular business for this segment in the past? Perhaps Oct is just an expensive month for this route?
Jun 30, 2018, 6:01 am
#412
Join Date: Oct 2009
Programs: All of them, UA-Plat, 1MM*G
Posts: 881
Just flew YYZ-ICN-YYZ in J. Last time on AC in J was four years ago. I was quite pleased with the new Signature service. The Suites Lounge at YYZ is very nice -- much better than the MLL. My only problem was that AC61 leaves at 13:45 with lunch served immediately, so no real point in eating up at the Lounge. For evening TATLs, though, it would be a great option.
Once on board, the service director introduced herself (on both flights) and remembered my name with each subsequent interaction. LP champagne was great, as was the duck leg going out. A bit less pleased by the sole on the return -- but no issues at all with the smoked fish appetizer. But the real winner was the Korean noodles and chicken option for breakfast on the return. Maybe the best airline breakfast dish that I have had. Altogether, the flights, crew and service were first rate. Would chose again in a heartbeat -- especially since AC prices are typically much less than UA's out of IAD.
Once on board, the service director introduced herself (on both flights) and remembered my name with each subsequent interaction. LP champagne was great, as was the duck leg going out. A bit less pleased by the sole on the return -- but no issues at all with the smoked fish appetizer. But the real winner was the Korean noodles and chicken option for breakfast on the return. Maybe the best airline breakfast dish that I have had. Altogether, the flights, crew and service were first rate. Would chose again in a heartbeat -- especially since AC prices are typically much less than UA's out of IAD.
Jul 2, 2018, 10:01 am
#413
Join Date: Jun 2014
Location: YYT
Programs: AC*E50K
Posts: 91
AC34 YVR-YYZ. No menus, 2 menu items verbally presented, no mattress pad, no signature cocktail....nothing special really. Cheap Prem Econ amenity kit.
Messaged AC on FB, and had the most ludicrous conversation. I was advised that bc I was on a latitude upgrade I don’t receive the amenities. I explained that the whole 777 J cabin must have been upgraded in that case and that inflight amenities don’t change based on how one gets into J. Silly. I’m glad the wind didn’t change or my eyes would still be rolled back. It seems to be no different than the usual Transcon....just a new name.
Messaged AC on FB, and had the most ludicrous conversation. I was advised that bc I was on a latitude upgrade I don’t receive the amenities. I explained that the whole 777 J cabin must have been upgraded in that case and that inflight amenities don’t change based on how one gets into J. Silly. I’m glad the wind didn’t change or my eyes would still be rolled back. It seems to be no different than the usual Transcon....just a new name.
Jul 2, 2018, 10:27 am
#414
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
AC34 YVR-YYZ. No menus, 2 menu items verbally presented, no mattress pad, no signature cocktail....nothing special really. Cheap Prem Econ amenity kit.
Messaged AC on FB, and had the most ludicrous conversation. I was advised that bc I was on a latitude upgrade I don’t receive the amenities. I explained that the whole 777 J cabin must have been upgraded in that case and that inflight amenities don’t change based on how one gets into J. Silly. I’m glad the wind didn’t change or my eyes would still be rolled back. It seems to be no different than the usual Transcon....just a new name.
Messaged AC on FB, and had the most ludicrous conversation. I was advised that bc I was on a latitude upgrade I don’t receive the amenities. I explained that the whole 777 J cabin must have been upgraded in that case and that inflight amenities don’t change based on how one gets into J. Silly. I’m glad the wind didn’t change or my eyes would still be rolled back. It seems to be no different than the usual Transcon....just a new name.
Something strange seems to have happened there.
Jul 2, 2018, 10:52 am
#415
Join Date: Jun 2014
Location: YYT
Programs: AC*E50K
Posts: 91
Wow, is all I can say to that comment. The FAs just simply didn’t do it...simple.
Jul 2, 2018, 9:34 pm
#417
Join Date: Jul 2012
Programs: AC SE MM
Posts: 300
AC34 YVR-YYZ. No menus, 2 menu items verbally presented, no mattress pad, no signature cocktail....nothing special really. Cheap Prem Econ amenity kit.
Messaged AC on FB, and had the most ludicrous conversation. I was advised that bc I was on a latitude upgrade I don’t receive the amenities. I explained that the whole 777 J cabin must have been upgraded in that case and that inflight amenities don’t change based on how one gets into J. Silly. I’m glad the wind didn’t change or my eyes would still be rolled back. It seems to be no different than the usual Transcon....just a new name.
Messaged AC on FB, and had the most ludicrous conversation. I was advised that bc I was on a latitude upgrade I don’t receive the amenities. I explained that the whole 777 J cabin must have been upgraded in that case and that inflight amenities don’t change based on how one gets into J. Silly. I’m glad the wind didn’t change or my eyes would still be rolled back. It seems to be no different than the usual Transcon....just a new name.
Personally, I'm loving the Hawksworh options for a domestic flight as well as the cheese course.
Jul 3, 2018, 4:10 am
#418
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Further to the recent post upthread by @D582 about the semi-Signature service we received on our flight to SFO, as well as the missing food and faux bubbles on my AC from LAX which I also posted above, this is my recent AC 101 YYZ to YVR experience:
There were no mattress pads on any of the J seats
I asked a FA and he wasn’t sure about whether they were offered. I eventually got one from the SD
Later in the flight, another FA told me that they are no longer placed in the seats but are “by request only”
lol
And guess what? No faux-bubbles boarded at all.
Again, Galley FA said that she noticed Gate Gourmet did not board any and asked for them but also decided not to delay the flight.
I mentioned that we had none on AC 788 ex-LAX red-eye. It seems for transcons, only 2 bottle are loaded on the outbound and 1 is supposed to be for the return.
So so how does that work? One bottle for each flight, yet 2 bottles are consumed on the outbound so none left for the return?
I find this entire North American roll-out if the Signature Service on the widebodies on the select routes, to be “inconsistent” with the message AC put out there along with the experience we are receiving.
Is no one auditing Gate Gourmet to see that they are placing all required items onboard?
Or is AC the decision-maker with regard to limiting these items to save money?
I wonder if perhaps AC should have done a soft launch for a few months and make sure things are working.
and yes perhaps #FWP
There were no mattress pads on any of the J seats
I asked a FA and he wasn’t sure about whether they were offered. I eventually got one from the SD
Later in the flight, another FA told me that they are no longer placed in the seats but are “by request only”
lol
And guess what? No faux-bubbles boarded at all.
Again, Galley FA said that she noticed Gate Gourmet did not board any and asked for them but also decided not to delay the flight.
I mentioned that we had none on AC 788 ex-LAX red-eye. It seems for transcons, only 2 bottle are loaded on the outbound and 1 is supposed to be for the return.
So so how does that work? One bottle for each flight, yet 2 bottles are consumed on the outbound so none left for the return?
I find this entire North American roll-out if the Signature Service on the widebodies on the select routes, to be “inconsistent” with the message AC put out there along with the experience we are receiving.
Is no one auditing Gate Gourmet to see that they are placing all required items onboard?
Or is AC the decision-maker with regard to limiting these items to save money?
I wonder if perhaps AC should have done a soft launch for a few months and make sure things are working.
and yes perhaps #FWP
Jul 3, 2018, 9:50 pm
#419
Join Date: Jul 2012
Programs: AC SE MM
Posts: 300
I was told that the mattress pads were available upon request during daytime flights and would be at your seat on nighttime flights. i had one on my seat on my AC033 flight as well as my NRT-YVR flight. The rest of my flights, they were in an overhead. I was excited about them when I heard but find them way too thin. It's still better than nothing but some airlines pads are actual foam.
Jul 3, 2018, 9:52 pm
#420
Join Date: Jul 2012
Programs: AC SE MM
Posts: 300
Since AC 788 LAX-YYZ was/is classified as Signature Service, I'm posting these here.
Menu was the new multi-page one with the black cover.
As noted in my initial post upthread, crew advised that 2 of the menu choices were not onboard.
I have no idea if this was another "catering error" or no one is paying attention to what actually gets boarded on the outbounds. In this case, the fish and chicken skewers were not available.
As you can see, the Bottega sparkling is listed on the menu but was not onboard. It seems only 2 bottles were boarded on the outbound AC 793 and thus zip for those heading back to YYZ.
I opted for the salad and the brownie. No fruit was available.
The salad had nice pieces of roasted red pepper and artichoke.
Two photos of the brownie. IMO, it beats the rock hard cookie by a mile
Menu was the new multi-page one with the black cover.
As noted in my initial post upthread, crew advised that 2 of the menu choices were not onboard.
I have no idea if this was another "catering error" or no one is paying attention to what actually gets boarded on the outbounds. In this case, the fish and chicken skewers were not available.
As you can see, the Bottega sparkling is listed on the menu but was not onboard. It seems only 2 bottles were boarded on the outbound AC 793 and thus zip for those heading back to YYZ.
I opted for the salad and the brownie. No fruit was available.
The salad had nice pieces of roasted red pepper and artichoke.
Two photos of the brownie. IMO, it beats the rock hard cookie by a mile