ACYYZ/SD

Uhm - averaging at least one per month on board, the freak-out factor is pretty evident. Tell the street people that a heads up to maintenance with a meet upon arrival usually has them on their way in 15 minutes or less. Dispatching personnel to the aircraft post-arrival might be much more time consuming.

krayZpaving

Breaking the lithium battery and causing a fire would definitely be more time consuming

Mauricio23

Happened it to me with an Apple pencil. SD could not get it out. Maintenance boarded on arrival and had me on my way while the last J customers were still disembarking. Those suites are device-eating monsters.

Fiordland

Perhaps some strategically placed duct tape on the 1A/1K seats to stop the devices from falling in in order. It might be unsightly however after the temporary mod is randomly made by passengers and in flight crew enough times, the relevant authorities (aka the engineers with AC responsible for suite design) will get the message and find a more permanent solution.

vernonc

I have seen devices slip into the gaps a few times with crew on hands and knees trying to retrieve. Probably not a easy fix so ACYYZ/SD words of caution are well advised.

smallmj

If Russian athletes drop their PED's between the seats on their way to competition, then they can claim that they were dropped by some other passenger... oh THAT kind of PED.

jaysona

Fiordland

They are the ones who can probably start what ever process is needed to do a modification to the design. Someone in that organisation must be responsible for stick handling design defects with their supply chain.

jaysona

The OEM presents AC with a catalog and asks to AC pick something. That's about the level of involvement AC has until the product enters services. Once in service, any major snags or minor recurring snags will be identified by AC to the manufacturer, and a fix (if any) may be implemented depending on the type of fix and associated costs.

Fiordland

These birds are in service. So if its is not their engineering team, who in AC is responsible for stick handling a request to fix a problem with seats.

jaysona

I have no idea what "stick handling" refers to, that is not a term used in the aviation industry.

As for requests to fix a problem, as I stated earlier, snags are noted, any fixes/improvements requests are sent to the manufacturer (Rockwell Collins in the case of the 787 cabin) and any proposed change are sent to AC for approval. Once approved, the changes are implemented either by AC maintenance personnel if the changes are minor, otherwise the changes are likely to be implemented by an MRO such as ST Aerospace, HAECO or some similar MRO.

Fiordland

Perhaps I am the only one who uses that phrase. I expected it to be fairly common, but perhaps not. I would define it as the person who takes responsibility for taking a project or activity and running in through the process to conclusion.

Perhaps AC works differently than other organisations I have worked with. I would expect someone in AC is told. "We have this problem, and it is on your to-do list is deal with it. Talk to our supply chain, Can it be fixed? How much will it cost? Who has to be involved in the decision both internally, at the OEM and regulator. After you find all of that out if it still looks like we want to deal with it. Then get it done, write up the PO, write up the Change Orders, Work Orders etc."

If the internal process in Air Canada, is problems just get tossed to the manufacture and then it is up to the supply chain to follow up or not, that does explain a lot. My experience in other industries is if you are proactive in managing your suppliers they focus on your problems, if your not, then they focus on your competitors problem.

Adam Smith

When I saw this thread title, my thought was to post something like "I always stow my PEDs securely in luggage with someone else's name on it in case WADA comes looking" but you bested me

flyquiet

I, too, would expect a functional, quality-driven organization to take action to correct this sort of issue with a single, effective design modification rather than applying a fix that must be repeated flawlessly by each passenger on each separate occasion, but as long as there is deniability in the form of blaming slippery fingers, I don't see action being taken.
They cannot manage to fix the deflating pods, and those are things that passengers cannot compensate for, and those looked like money, ranging from AE miles to $, even before someone suggested that the deflating mattress might be indicative of similarly nonfunctional airbag.

HurricaneSonic

I'm sure many of you have noticed this recent addition to the regular pre-flight announcements. I'm assuming there was a specific event/lawsuit that prompted this... anyone have any details?