E-Upgrades used in wrong order
Jan 23, 2018 | 12:17 am
#1
Original Poster
Join Date: May 2001
Location: YVR YYJ
Programs: AC SE 2MM
Posts: 2,156
E-Upgrades used in wrong order
So just noticed in my account:
I have 11 eUpgrades remaining from eUpgrades expiring Feb 2018 while 26 eUpgrades have been removed from my 2019 allotment. Surely the 11 should have been used first, leaving 15 balance to be used from 2019??
I have 11 eUpgrades remaining from eUpgrades expiring Feb 2018 while 26 eUpgrades have been removed from my 2019 allotment. Surely the 11 should have been used first, leaving 15 balance to be used from 2019??
Jan 23, 2018 | 5:41 am
#3
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
Have you upgraded flights that occur after February?
Jan 23, 2018 | 5:55 am
#4
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 Plat, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,489
Have you had any waitlisted flights NOT clear (eups are deducted immediately upon request) while requesting or upgrading any others? That is how I often have leftovers expiring while my new program allocation are already partially used.
Jan 23, 2018 | 6:21 am
#5
Join Date: Mar 2014
Location: YYC
Programs: AC SEMM, Marriott Plat
Posts: 2,780
1) Earlier wait-listed upgrade request NOT clear while successfully upgrading a later request.
- I had this happen this month. Outbound flight did not get the eupgrade. Return flight eupgraded upon request. Fortunately the return flight still had R-space. I needed to cancel and re-request eupgrade to get AC IT to use the expiring eugprade credits.
2) Eupgrade for a flight on/after Mar 1, 2018.
Jan 24, 2018 | 10:41 am
#8
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold
Posts: 18,980
Jan 24, 2018 | 11:47 pm
#9
Original Poster
Join Date: May 2001
Location: YVR YYJ
Programs: AC SE 2MM
Posts: 2,156
I called yesterday to make a change to another ticket - inquired about this also and within 10 minutes or so it had been manually adjusted. Very impressed with how relatively easy it was to get it corrected - disappointed however that I should have to call to fix something that shouldn't have occured.
And no reason provided as to why.
And no reason provided as to why.
Jan 25, 2018 | 7:36 am
#11
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 2,393
Jan 25, 2018 | 9:12 am
#12
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
