Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Jan 27, 2019, 11:49 am
#811
Join Date: May 2012
Posts: 492
[left]
I have taken 13 TC or TPAC flights in last 4 weeks. 5 had deflated seats with nowhere to go. One form was offered without asking. One when insisted. One not on plane and two wouldn’t give and ran out of time. This SD knows form but there isn’t one. But also says never has to use. So, it’s obviously me😞. I have really bad backache now. Off to 17...
I have taken 13 TC or TPAC flights in last 4 weeks. 5 had deflated seats with nowhere to go. One form was offered without asking. One when insisted. One not on plane and two wouldn’t give and ran out of time. This SD knows form but there isn’t one. But also says never has to use. So, it’s obviously me😞. I have really bad backache now. Off to 17...
Jan 27, 2019, 11:52 am
#812
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
Would it work to have the form self-printed and simply ask them to countersign it in the event of applicable circumstances? That would disambiguate whether it was availability of form, unawareness of procedure, or obstinacy about witnessing the claim.
(I am 100%, albeit 1 for 1, on deflations -- I don't have much access to that combination of long haul and J. I too thought it was just designed to be an uncomfortable seat.)
(I am 100%, albeit 1 for 1, on deflations -- I don't have much access to that combination of long haul and J. I too thought it was just designed to be an uncomfortable seat.)
Jan 27, 2019, 8:33 pm
#813
Join Date: Sep 2009
Location: YYZ
Programs: Hilton Diamond, Marriott Bonvoy Lifetime PE, AC Altitude SE100K-1MM
Posts: 308
I have wondered in the past whether I've just been lucky, or if I happen to have enough "cushioning" on my butt 
to not notice a faulty seat. I fly approx. four TATLs per year in AC Signature class and many TCONs with Signature class. Well, I no longer have to wonder as my luck ran out on AC126 last night (YVR to YYZ) and I encountered my first deflated seat. And it is definitely noticeable esp. when the seat is in a lie flat position. I definitely have not sat in a deflated seat before this flight.
I reported it, and the SD attempted a reset, both under the seat, as well as manual reset of the whole seat. When it would not reinflate, she offered me extra pillows and mattress pads to help. These did not help...and I ended up raising the seat again, and sat on the extra pillow for the entire flight and did not sleep. Thank goodness it was not a long flight.
While I received multiple apologies, and a few check-ins to see how I was doing, I was not offered any white forms. The SD indicated that she would complete paperwork so that the mechanics would fix the seat. I should have asked for the white form, but I was exhausted and could not remember whether the white forms had only been issued to FT'ers who were flying TATL/TPAC Paid J (i was on an upgrade). Anyway, I will add my data point by filing in the Wiki.
to not notice a faulty seat. I fly approx. four TATLs per year in AC Signature class and many TCONs with Signature class. Well, I no longer have to wonder as my luck ran out on AC126 last night (YVR to YYZ) and I encountered my first deflated seat. And it is definitely noticeable esp. when the seat is in a lie flat position. I definitely have not sat in a deflated seat before this flight.I reported it, and the SD attempted a reset, both under the seat, as well as manual reset of the whole seat. When it would not reinflate, she offered me extra pillows and mattress pads to help. These did not help...and I ended up raising the seat again, and sat on the extra pillow for the entire flight and did not sleep. Thank goodness it was not a long flight.
While I received multiple apologies, and a few check-ins to see how I was doing, I was not offered any white forms. The SD indicated that she would complete paperwork so that the mechanics would fix the seat. I should have asked for the white form, but I was exhausted and could not remember whether the white forms had only been issued to FT'ers who were flying TATL/TPAC Paid J (i was on an upgrade). Anyway, I will add my data point by filing in the Wiki.
Jan 28, 2019, 7:27 am
#815
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
I'm far from an AC apologist, but just to put some perspective on it: out of the 20 AC 777/787 J flights I did in 2018, I only suffered a deflated seat once. This was early in my BA -> AC transition, and didn't realize that the seats could be reset, so just put up with it. Perhaps a reset would have sorted it -- who knows. Having said that, these seats whilst deflated do really suck, and one should really get some compensation for having to suffer it.
In reality, though, based on my own personal experience in 2018, as there is only about a 5% chance of getting a deflated seat -- not sure if it's worth really disrupting one's plans to avoid it. I certainly haven't switched back to BA over it (although I really do hope that AC sorts this out ASAP). Having an SD refuse me compensation might admittedly change my thinking, though.
I really hope I didn't just jinx myself with this post.
In reality, though, based on my own personal experience in 2018, as there is only about a 5% chance of getting a deflated seat -- not sure if it's worth really disrupting one's plans to avoid it. I certainly haven't switched back to BA over it (although I really do hope that AC sorts this out ASAP). Having an SD refuse me compensation might admittedly change my thinking, though.
I really hope I didn't just jinx myself with this post.
Jan 28, 2019, 9:28 am
#816
Join Date: Feb 2003
Location: YYZ / LHR
Programs: AC SE100k
Posts: 262
I can only speak to my own personal experience. I had exactly 20 flights in J on AC 777/787s last year (mostly on 77Ws, but a bunch of 788 & 789s too), and I had exactly 1 deflated seat (hence my 5%). Maybe I was lucky -- maybe others are unlucky -- who knows. No-one's sample is going to be statistically representative of the entire AC fleet -- unless someone wants to compile stats provided by the entire FT population? I personally don't think it would be worth anybody's effort, though. Time would be much better spent complaining to AC & getting them to pay up every time someone has the misfortunate to get a dud seat -- there is no better motivator to get airlines to sort something out than to hit their bottom line.
Jan 28, 2019, 10:40 am
#817
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
I can only speak to my own personal experience. I had exactly 20 flights in J on AC 777/787s last year (mostly on 77Ws, but a bunch of 788 & 789s too), and I had exactly 1 deflated seat (hence my 5%). Maybe I was lucky -- maybe others are unlucky -- who knows. No-one's sample is going to be statistically representative of the entire AC fleet -- unless someone wants to compile stats provided by the entire FT population? I personally don't think it would be worth anybody's effort, though. Time would be much better spent complaining to AC & getting them to pay up every time someone has the misfortunate to get a dud seat -- there is no better motivator to get airlines to sort something out than to hit their bottom line.
Jan 28, 2019, 10:46 am
#818
Join Date: Jan 2001
Programs: AC SEMM
Posts: 724
Have they actually started? I read upthread that it was to start in January 2019, but am wondering if they got all the certifications done, given the US Govt. shutdown. I know it has affected routine FAA activities.
Jan 28, 2019, 11:18 am
#819
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
They have committed to fixing them. There's nothing we can do to speed up the process.
Jan 28, 2019, 11:46 am
#820
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Jan 28, 2019, 7:26 pm
#821
Join Date: Aug 2008
Location: トロント
Programs: IHG Gold
Posts: 4,820
Jan 28, 2019, 8:02 pm
#823
Join Date: Feb 2013
Programs: AC 100K, Alaska MVP Gold 75K, Marriott/SPG (Bonvoy?) Gold Elite/HHonors Gold
Posts: 337
Another one this weekend back from down under - 5 hours in was the first deflation, and had to nurse it home with multiple resets. The rest of J was full, and there were other broken seats. Got the form provided.
But the last 4 TPAC's on AC have had 1 deflation per RT. Beyond frustrating - just like everyone else who has experienced this.
As a comparison, quite liked the SQ A350 seat - will be trying this one again.
But the last 4 TPAC's on AC have had 1 deflation per RT. Beyond frustrating - just like everyone else who has experienced this.
As a comparison, quite liked the SQ A350 seat - will be trying this one again.
Last edited by doubleflier; Jan 28, 2019 at 8:11 pm
Jan 29, 2019, 4:40 am
#824
Join Date: Dec 2015
Location: YYZ / HKG / DXB
Programs: Emirates Silver, Marriott Platinum... Previously AC*SE100K, Star Alliance Gold, Bonvoy Ambassador
Posts: 127
Flew YYZ-DXB on a 77W - seat was deflated and my back was backed up onto something metal - it was not comfy. I had not read this thread yet, so I did not know I could complain. I ended up using my blanket to cushion the seat.
Jan 29, 2019, 6:37 am
#825
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC MM+
Posts: 197
I have not been told that they are being fixed, no SD or no tech ever mentioned this. All they tell me is that's a known issue. The solution may be available, but not being implemented to my knowledge. It may be a matter of 'when'.