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Deflategate; new executive pods deflating in-flight

Deflategate; new executive pods deflating in-flight

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Old Mar 21, 19, 9:03 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: yyznomad
Wiki Link
Click here to go to a picture of the White Compensation Form and its stub


View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
  • Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
  • Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
  • Dial pad shows up - hit 3-2-1.
  • Press "Reset Lumbar Support"
Note that this method has not met 100% success so YMMV.
A better method is for a crew member to use the reset switch under the seat, on the aisle side.

Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $150 eCoupon (P fare TPAC) (no change on protest)

Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)



Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Į\_(ツ)_/Į ?

No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...

Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.

Here is a snapshot of the full form, courtesy of canadiancow

https://www.flyertalk.com/forum/30914753-post1458.html
Originally Posted by canadiancow View Post
I've been meaning to post this for a while. This is the whole form.

The left section and the tear-off piece were filled out entirely by the SD.

My name was filled out by the SD.

I filled out my address, email, status, Aeroplan number, phone, and chose which type of compensation I wanted.

The main part of the form goes back to the SD, and the passenger keeps the little piece on the right side.



This is only the stub portion, courtesy of lallied
Originally Posted by lallied View Post



Thereís a main section which the SD fills in and detachable section you get to keep. Each has a reference number. It looks like the green one to me except itís white.




Example
Mattress pads purchased and listed in this thread
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Old Dec 31, 18, 6:38 am
  #751  
 
Join Date: Nov 2008
Location: YYC
Programs: Aeroplan SE 100 IHG Plat Amb Nexus
Posts: 432
AC17 Dec29

Another deflated seat on way to Taipai, 6A,. Twice reset to go flat again. This time in middle back section but I'm a side sleeper so it makes for a painful awakening. The fellow behind me in 7A also got a deflated seat. The entertainment system went down but came back on fine after a reset.
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Old Dec 31, 18, 6:51 am
  #752  
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Originally Posted by lallied View Post

these were all flat when boarding. Maintenance reset. Deflated
EXACTLY. When boarding. Maintenance was NOT able to reset. We departed as is with an extra pillow which did not help because....

Originally Posted by folkart View Post
Another deflated seat on way to Taipai, 6A,. Twice reset to go flat again. This time in middle back section but I'm a side sleeper so it makes for a painful awakening. The fellow behind me in 7A also got a deflated seat. The entertainment system went down but came back on fine after a reset.
I am also a side-sleeper and as a result of this recent experience, I have another set of bruises.

The seat design was a gimmick and a failure (and those are not even my words nor the words of any other pax), regardless of whether the engineers knew it or not. Maybe it was not tested in a way that would exactly replicate inflight use. None of this matters. The problem surfaced a couple of years ago. The experiences and reports were fewer and nothing was done.

While I and many here recognize the safety testing required for new seat cushions, it doesn't change the fact that of all the other airlines I fly, none of their seats have deflated, nor have any not been able to open and close properly, and all are perfectly flat when opened.

Anyway, waiting for the RCHHMP to trot along and lecture us about some such.
.
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Last edited by 24left; Dec 31, 18 at 6:56 am
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Old Dec 31, 18, 8:17 am
  #753  
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coming along on our next TPAC... just need to decide which colour compliments the deflate-seat palette best...
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Old Dec 31, 18, 9:08 am
  #754  
 
Join Date: Jun 2010
Programs: AC SE
Posts: 2,329
Can someone explain to me why some crew are so reluctant to hand out the onboard compensation form?

Case in point: the SD on AC847 on Dec 31 (MUC-YYZ). Ultimately, I got the form, but why make things difficult? At my company, if we fail to deliver on a promised product, we try to go out of our way to apologize and make things right. And many if not most AC crew I've encountered do the same. But every once in a while, it's like pulling teeth. :/
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Old Dec 31, 18, 9:28 am
  #755  
 
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC SEMM, AZUL DIAMANTE,GOL, Fairmont PLAT
Posts: 138
Originally Posted by capedreamer View Post
Can someone explain to me why some crew are so reluctant to hand out the onboard compensation form?

Case in point: the SD on AC847 on Dec 31 (MUC-YYZ). Ultimately, I got the form, but why make things difficult? At my company, if we fail to deliver on a promised product, we try to go out of our way to apologize and make things right. And many if not most AC crew I've encountered do the same. But every once in a while, it's like pulling teeth. :/
Either lazy SD or corporate policy to not hand out the white comp forms. Pulling teeth is exactly what I'm seeing these days. maybe our resident SD could chime-in on this?
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Old Dec 31, 18, 10:03 am
  #756  
 
Join Date: Sep 2009
Location: YYZ
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Posts: 185
No different than another thread where AC baggage agents seem so reluctant to provide accurate information regarding delayed baggage compensation.
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Old Dec 31, 18, 11:36 am
  #757  
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Originally Posted by folkart View Post
Another deflated seat on way to Taipai, 6A,. Twice reset to go flat again. This time in middle back section but I'm a side sleeper so it makes for a painful awakening. The fellow behind me in 7A also got a deflated seat. The entertainment system went down but came back on fine after a reset.
This mustíve been the flight that I returned on which is interesting because for us it was 8 A and 7 A. So either 8A was empty or they didnít notice the upper part of the seat was flat. Either way Air Canada clearly knew that that block of seats was deflating. But still carried on & didnít warn anyone. I guess theyíre hoping that people wonít notice

Is it side sleepers who are noticing this more.? It is true that if you want on your side then the upper seats deflation just feels really hard, although the lower seat is really lumpy even if you are on your back. But when you flip on your side itís extraordinarily painful especially after 30 minutes or so.
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Old Dec 31, 18, 11:37 am
  #758  
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Originally Posted by capedreamer View Post
Can someone explain to me why some crew are so reluctant to hand out the onboard compensation form?

Case in point: the SD on AC847 on Dec 31 (MUC-YYZ). Ultimately, I got the form, but why make things difficult? At my company, if we fail to deliver on a promised product, we try to go out of our way to apologize and make things right. And many if not most AC crew I've encountered do the same. But every once in a while, it's like pulling teeth. :/
Thatís why most of the time I donít bother having an argument about getting a white slip, and then donít get compensation, even if I write in
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Old Jan 14, 19, 6:08 pm
  #759  
 
Join Date: Mar 2008
Programs: AC SE100K
Posts: 370
Originally Posted by YVRtoYYZ View Post
AC126 YVR-YYZ C-FIVM FIN 738 on Dec 11 has the backrest of seat 11K deflated. Pump reset has worked thus far but I am not optimistic.

Edit: As expected, it deflated right at the ribs and shoulder. a lovely experience to sleep with.
AC848 same aircraft and seat and still deflated. 1 month and still no fix.
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Old Jan 16, 19, 10:53 am
  #760  
 
Join Date: Mar 2008
Programs: AC SE100K
Posts: 370
Onboard AC859 and got another deflated seat. FIN 806. Will update the wiki but my God this is ridiculous. Fourth flight in a row with a deflated seat.

Last edited by YVRtoYYZ; Jan 16, 19 at 11:06 am
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Old Jan 16, 19, 11:14 am
  #761  
 
Join Date: Jan 2009
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Originally Posted by YVRtoYYZ View Post
Onboard AC859 and got another deflated seat. FIN 806. Will update the wiki but my God this is ridiculous. Fourth flight in a row with a deflated seat.
My last two TPAC trips I was 3 out of 4 deflated!
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Old Jan 16, 19, 12:04 pm
  #762  
 
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Originally Posted by Plumber View Post
My last two TPAC trips I was 3 out of 4 deflated!
Originally Posted by YVRtoYYZ View Post
Onboard AC859 and got another deflated seat. FIN 806. Will update the wiki but my God this is ridiculous. Fourth flight in a row with a deflated seat.
And yet you both continue to book TPAC on AC. Is there no other carrier flying to Asia? Frankly, if I was AC, I wouldnít bother to fix them, either. Youíll keep buying fares anyway.
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Old Jan 16, 19, 12:58 pm
  #763  
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Originally Posted by J. Leslie View Post




And yet you both continue to book TPAC on AC. Is there no other carrier flying to Asia? Frankly, if I was AC, I wouldnít bother to fix them, either. Youíll keep buying fares anyway.
i am shooting 25% overall. I was asking myself that very question last night but all
my stuff was booked a year ago. Is certainly affecting my future plans with other carriers being cheaper as well.
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Old Jan 16, 19, 1:09 pm
  #764  
 
Join Date: Aug 2001
Location: Moncton, NB, Canada
Programs: AC SEMM, AZUL DIAMANTE,GOL, Fairmont PLAT
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AC 90, Jan 14, FIN 743. Seats 2K, 5K and 5G were not inflating on the ground. J cabin was full so good times were had.
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Old Jan 16, 19, 1:55 pm
  #765  
 
Join Date: Dec 2014
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I flew on FIN 853 on 1/15 (AC4 NRT to YVR). My seat was fine, but:
  • 3K was deflated. Overheard crew repeatedly try to reset it. Passenger eventually moved to 3G as flight load was light
  • 1A and 1D were blocked off as "non functioning seats". 2 passengers tried to sit there and were relocated. Not sure if this was a deflation issue or something else.
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